Prosoft3D

I was first charged more than the price, but got refunded right away

I purchased and downloaded Password Recovery 5.0 from the prosoft3d.com website. I then installed it on my computer [Windows 7 Ultimate 64-bit OS] and tried to recover a password for an email account [Outlook 2010] and it would not work! [Please read my entire review before deciding anything]The program would not recognize any password fields at all. I both emailed and called support [search engine found telephone number not listed on their site]. I got an email response within about an hour. We traded a few back and forth email then I got a return call from the voice mail message I had left. The Tech stayed on the phone with me and we did some troubleshooting and then some trial and error testing and found a work-around solution. You right-click on their icon, select “Properties”, “Compatibilities” tab, check the “Run this program in compatibility mode for:” and select Windows 95 in the drop down list. Then check the box for “Run this program as an administrator” and click OK. You may have to restart your computer after this. The program now works exactly as it should. It is disappointing that it was necessary to go through all of this to get it to work but the Tech Support people were very responsive and professional and not only offered a refund early on but were willing to take the time to work through the issue to the point of achieving a viable work-around solution. Despite what some of the posts say they live up to their promise of your satisfaction.

I had an issue with a lost password for my netgear router, i thought i would try prosoft. Unfortunately this was not a task any password unlocker could do. After attempting to find lost password, I wrote to the tech support listed, they responded in less than ten minutes, after a short exchange of info it was determined that it was not possible to unlock my lost password in this case. They were very detailed and professional and when found that they could not help me the CS rep helped me with resetting my router. As well told me they would refund my fee. It was done by the next morning. I can not say enough as to the friendly professional service I got from this company.

A day or two ago, I changed my Netbook Administrator password to the same one I had on my desktop, to make it safer. I have a terrible memory. I forgot all about it, and yesterday I decided (again, as it happened) to change it to match my desktop password...?
When I entered my supposed 'existing password,' then my new one (twice), it told me that my existing one was incorrect, and to enter it again. A little worrying, but I assumed I'd entered it incorrectly.
Then when it was again not accepted, I really got worried. As Administrator of my computer, I realized that if I logged out, I'd be in serious trouble. So I kept my cool and after a little while found 'password recovery' at prosoft. Once I was satisfied that it was supposed to be able to help me recover my existing password, I was pleased to pay the $9.99 for the ability to do so.
Of course, as I logged off, I was concerned it wouldn't work, but what alternative did I have?
It worked beautifully, and I was able to log out and back in. Great little program, and well worth the security it will provide for the future.

About a week ago I downloaded typing tutor and am happy with the program, it works and the lessons are simple and very easy to follow. I was looking for a program that would let me practice and find out how fast I can really type - so far my typing could still be a little better, however that's why I got the program. If you need a typing software, this one does the job.

The instructions were a little difficult to follow but the software worked after I figured out how to use it. Customer service was actually very good and got back to me faster than I expected. My son lost his computer password and I was able to use my account to make a new password for his user name and it worked right away, you just select the account you need to recover and then enter a new password twice and he was able to login. Mark.

A friend recommended the password software so decided to give it a try. It's a good program and works well, also the instructions are easy to follow. I needed to remember my e-mail for my laptop and it was saved on my desktop, but I couldn't see it which is why I needed the software.

Prosoft Password Release 5.0 Experience
I am a community college adjunct instructor and I was having what I thought was a password issue on my network. My Laptop & Desktop in early summer could communicate with each other. Then, I started having a connectivity issue within the network and to the internet in late summer with extremely low download and upload speeds. Then, the LT & DT couldn't see each other on the network. I was able to reconfigure the network where the LT and DT could communicate. Then, the LT & DT starting having 1 way connectivity issues. LT could connect to DT but not vice versa. The DT could see the LT but it could not connect to the LT. Whenever I would try to use the DT via the network to access the LT, I had to supply a password and I couldn't. I tried to get around the issue by opening a Cloud account and this turned out to be inconvenient because of the low upload speeds and I was paying for premium DSL speeds.
I was frustrated using a memory stick to move information back and forth for teaching my classes. I spent days trying to guess the password keeping a record of my guesses on a spreadsheet as I use a small group of variations. I attributed my connectivity problem to forgetting my password and blaming ATT for the router modem issues which seem to be the start of all my problems.
An ATT rep, finally, decided my DSL 2 wire router/modem was failing which seems to justify what I thought was the issue in the first place. On searching the internet for how to change my DT password, I found various answers none which seem to work. I finally got frustrated and saw Password Recovery 5.0 and figured why not try the whole package as I had already spent days of personal time worth their product's price.
I downloaded it and their simple test indicated it works. When I tried it on my network requesting the password connect to the LT from the DT. It did not work. The software did not work either because I was not doing something right or I had been scammed.
After emailing Prosoft and having received no reply after 2 days, I emailed again with the hint of contacting my credit card company and the Better Business Bureau in order to resolve what I was feeling was a scam. That same evening I got a call from Prosoft. Normally, I do not pick up calls from numbers I do not recognize. Thank goodness, I did. The gentleman representing Prosoft said they had emailed me back on both inquiries. Lost in my spam box, I guess, because I did not recognize it.
The Profsoft rep helped resolve my password issue. It was not Prosoft software's failure. I thought my DT was asking for the password for the connection when trying to connect to the LT. Instead it was the LT asking for its password to allow connection. The Prosoft rep explained that the password program only works on the computer it is on, not on one it is trying to connect to. With the rep's help I made some adjustments to the LT and my connectivity issue was HAPPILY resolved. Now the LT & DT are back to normal with administrative rights on both where I can transfer information and edit documents from either machine.

I am profusely, grateful for the representative's kindness with me and help. The tech support gets a 10 out of 10 star rating as far as I am concerned. I asked the rep if there was a web site that I could go to and give a testimonial and he suggested: www.sitejabber.com.
Today, I got a surprise email from Prosoft saying my money was being refunded for the cost of the Password Release 5.0. I am in communication with Prosoft now awaiting their reply. I told them that I did not want a refund as the money I spent was worth the help I was given regardless of whether the program worked. If I had gone to Best Buy, CompUSA or Microsoft, I would have spent much more than the price they asked for the combo package of internet & computer password package.

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