Thought it was worth a shot for $9.95. The program did not help to discover my admin password, not even close to a hint of a password. Then I find a 29.95 hold on my account, sent an email to ask why 29.95, what happened to 9.95. I was told it was just a 29.95 hold on account but when finalized I would pay 9.95. WRONG! I was charged 19.95 Only positive thing I can say is I did get a response to emails pretty quickly, Too bad the emails did not have correct info, three emails and two weeks time, still no refund, guess I got burned,