I work for Habitat for Humanity and I have been donated multiple computers and I need to recover the passwords. I actually had my credit card info on the order form then I checked your reviews. People say that you automatically charge an extra $20 or so on top of the $9.95. All I see are negative reviews. I don't have the time to go through the heart ache of complaining or trying to get refund. It's really disappointing that your company lies about the $9.95 fee. I'd rather spend $40 dollars than get scammed. It's too bad because I was really hoping this was a legitimate offer. Almost got me!