Stay away from this company. Their product Password Recovery 5.0 doesnt work and they will not refund your money as promised. Manny is the person that handles all their email responses and will promise the refund is being done. After 2 weeks still no refund. Those that have been frauded by this company need to file a complaint with the FTC to get this company investigated and closed down
I am trying to use the program, and have not yet been successful. Their customer service responds quickly, and are helpful, but the program does not work for the application I needed it for.
ANGRY - I purchased the software from this company and it does not work-they do not respond to my emails and have no tel# to call-and I am out 39.95 dollars-Help! The name of the program was password recovery5.0
I forgot one of my passwords. Everything that I tried didn't work. I even tried to change my password but couldn't.
I almost never buy a product over the Internet, but after spending over 2 hours trying to log in I gave up. I figured that $9.95 was worth it. Well by the time you end up checking out it turns out that it's NOT $9.95 but almost $30. That should have been my fist clue that this company was just another rip off website.
Did the product work? NOOOOOOOOOOO! Not even close. The only thing that worked was that their company got my money.
I am now in the process of getting my money back.
It would have been nice to write a good review that said I retrieved my password
And this was the best investment that I ever made.
Will this product work for you? Probably not. Also don't expect to pay only $9.95 because that isn't happening either. When it doesn't work and you try and contact their customer support don't expect anything. They sent a nice generic letter that said very little.
A friend recommended the password software so decided to give it a try. It's a good program and works well, also the instructions are easy to follow. I needed to remember my e-mail for my laptop and it was saved on my desktop, but I couldn't see it which is why I needed the software.
I purchased the password recovery system, was charged 29.95 instead of 9.95. I couldn't even download the program (not that it would have mattered, apparently), contacted the company for a refund a week ago. Heard nothing back. STAY AWAY FROM THIS, IT'S A SCAM!
I bought this on line and it did not work at all and when you go to get help from the company it does not work at all. There is no way to get to the company for help and so I had to go to my credit card company and make a complant for it to get if off my bill. I think that this company is a bogus one and just out there for the money and nothing else,
Product doesn't work, customer service is a joke, should have checked the reviews first. Do, not get scammed, have a feeling the good reviews are written by them. Do not get scammed this product is a rip off. STAY AWAY
The operators of this site are scammers. Saw a promotion for iProSoft3d software ad on CNET for $9.95. But, unbeknownst to me, at purchase, it attempted a charge of $29.95 on my credit card. The charge did not go through, so I entered a different credit card. The charge was approved. Only later did I find out from the credit card company that the charge made was for $19.95. The first credit card company which did not approve the charge, treated it as a fraud and called me next day to ask me if I had attempted a purchase of $29.95 from Mobile Software Tech. If not, the credit card company was going to treat this charge as a fraud, freeze the card and issue a new credit card. Only after significant research did I find that Prosoft3d and Mobile Software Tech are related. Watch out for these scamsters.
If I had time, I would pursue this company through various authorities untill I put it out of business.
I purchased a 10 passwoRd software and they billed me 20! The software doesn't work and now they have billed me an additional 30 for tech support UNAUTHORIZED! Unbelievable... I will contact the state police department about this fraudulent compant.
With the software I could open the password on my daughter's computer which was locked and it successfully changed. Thanks for your support in this matter, definitely will recommend your program.
Its a Scam and ripping off customers. The software did not work at all and no response from customer services after emailing them several times and no phone number is listed on their website.
BEWARE! This company will bill your your credit card before providing services. I ordered the password recovery and realized before I could download and I didn't download the product that it wasn't for a MAC just PCs only. Therefore I DID NOT receive the product. After exchanging numerous e-mails and receiving promises in each of those e-mails that I'd get a credit card refund, it's been 45 days since I sent my first e-mail requesting a refund and getting a promise for that refund, NOTHING. They have 72 hours for the refund or I'll file a "fraud" complaint with my credit card, STAY AWAY. I'd score them a "0" star but the overall rating doesn't go that low.
I purchased the Password Recovery as I lost my passcode to my Cisco switch and it did not work. The replied to my e-mail rather quickly and did not understand why it would not work and offered a refund on June 13. I still haven't seen the refund on my visa.
I tried with QuickBooks Pro, a PDF created with Acrobat 9, AutoCAD… and it did not work.
I'm not sure what it works with but it didn't do me anygood.
I purchased and downloaded Password Recovery 5.0 from the prosoft3d.com website. I then installed it on my computer [Windows 7 Ultimate 64-bit OS] and tried to recover a password for an email account [Outlook 2010] and it would not work! [Please read my entire review before deciding anything]The program would not recognize any password fields at all. I both emailed and called support [search engine found telephone number not listed on their site]. I got an email response within about an hour. We traded a few back and forth email then I got a return call from the voice mail message I had left. The Tech stayed on the phone with me and we did some troubleshooting and then some trial and error testing and found a work-around solution. You right-click on their icon, select “Properties”, “Compatibilities” tab, check the “Run this program in compatibility mode for:” and select Windows 95 in the drop down list. Then check the box for “Run this program as an administrator” and click OK. You may have to restart your computer after this. The program now works exactly as it should. It is disappointing that it was necessary to go through all of this to get it to work but the Tech Support people were very responsive and professional and not only offered a refund early on but were willing to take the time to work through the issue to the point of achieving a viable work-around solution. Despite what some of the posts say they live up to their promise of your satisfaction.
I was able to reset my 'master' password after a few attempts. I was also impressed with the support I received and will definitely recommend friends to this service. Dawn.
I got surprised how they got my money without my o. K. now i can not install the programme thru link they suggested. I can not go to their web page to complain. I have toget help fron stste of michigan attorney journal.
*******@aqol.com
Software worked and I was finally able to get back on my desktop. Sadly I am becoming more forgetful and if I don't use my computer daily, I forget!
Thanks again.
Louise
Charged me 29.95 for 9.95 as they did the others. I caught it before the credit paid and alerted everyone. They software did not work so I deleted it in case it collects your info.
IT IS A SCAM! DO NOT DOWNLOAD THEIR PROGRAM! I download it and had to call them as it was not working. They said that my computer had a fatal virus and I needed to buy a $300 program to fix my computer. They used hard sales techniques. I hanged up and called my computer repair service who said that I do not have a virus whatsoever. They fixed my password problem and everything is fine. PROSOFT3D IS A SCAM, DO NOT BUY INTO IT.
Overview
Prosoft3D has a rating of 1.7 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Prosoft3D most frequently mention credit card, password recovery and phone number. Prosoft3D ranks 1998th among Software sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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