Hi, I purchased the Prosoft3D and as it did not work for what I wanted I emailed them and was given a full refund without any hassles...
Thank you Prosoft3D... Cheers Irene...
The program was functional and worked well. Installation took some time and I had to restart my computer before being able to run the program, but once it started, I was able to get it working.
NEVER BUY ANYTHING FROM A COMPANY WHO WONT EVEN LIST A BUSINESS TELEPHONE NUMBER The password recovery tool was a joke, they charged 29.95 instead of the 9.95 and they never refunded the money as it said it would. I recommend you walk far away from this website. I was able to download a free reset tool from pogostick. It worked like a charm, However you should have some knowledge of the. Cmd program to use it.
I SHOULD HAVE THE COMMENTS ON THE COMMUNITY BOARD. I HAVE NEVER KNOWN A COMPANY TO SHOW THAT THE PASSWORD RECOVERY WAS $9.95 AND THEY CHARGED MY CREDIT CARD $29.95. I TRIED THE SOFTWARE FOR 3 HOURS AND NEVER GOT IT TO WORK ON WINDOWS 8 TO RECOVER MY ADM PASSWORD. I HOPE THE COMPANY CAN LIVE WITH THEIR UNETHICAL WAYS. I CAN'T.
Outstanding customer service period with you every step of the way. I would recommend this product to a friend
When I tried to access the software, the computer required my login to install. I had to copy the program to a USB drive and restart, and then I was able to get everything to work.
SCAM!
STAY AWAY!
They send me many promises to refund, like "you will see a refund on your statement in 2-3 working days", however it never happened!
STAY AWAY!
Prompt replies and good customer service. Required a few tries, but it worked after I restarted the computer, overall I was quite happy.
Noel
Thank you for all of your help, it worked. I'm able to log on to my laptop again. Customer service was also attentive and helpful.
Julia
The product works well and they provide e-mail support, prefer phone customer service, but they did respond quickly to my e-mails.
I went to this site due to needing to get on a computer that my sister had. She was killed 3 years ago and I got her laptop and done have info on the password. I went through all the steps including the purchasing section. I filled out the information and decided not to purchase it due to not having the rights on this computer, I will not down load anyway. I erased all my information. I DID NOT CONFIRM THE ORDER, and I received an instant message on my phone that my bank card was charged. $29.95. I sent a message to the customer service department. Waiting on reply. I DID NOT COMPLETE THE ORDERING INFORMATION AND WAS AUTOMATICLY CHARGED. THAT ISN'T A POSSITIVE ACTION FOR ANY COMPANY TO DO, WHETHER IT ACTUALY WORKS OR NOT. I DID NOT CONFIRM THE ORDER! I CHANGED MY MIND!
A day or two ago, I changed my Netbook Administrator password to the same one I had on my desktop, to make it safer. I have a terrible memory. I forgot all about it, and yesterday I decided (again, as it happened) to change it to match my desktop password...?
When I entered my supposed 'existing password,' then my new one (twice), it told me that my existing one was incorrect, and to enter it again. A little worrying, but I assumed I'd entered it incorrectly.
Then when it was again not accepted, I really got worried. As Administrator of my computer, I realized that if I logged out, I'd be in serious trouble. So I kept my cool and after a little while found 'password recovery' at prosoft. Once I was satisfied that it was supposed to be able to help me recover my existing password, I was pleased to pay the $9.99 for the ability to do so.
Of course, as I logged off, I was concerned it wouldn't work, but what alternative did I have?
It worked beautifully, and I was able to log out and back in. Great little program, and well worth the security it will provide for the future.
I got it all downloaded and it worked great. Thanks- you literally saved me from having to buy a new computer. Thank you so much. - Margaret
It worked, thank you. Installed quickly and it's easy to use. Will keep a backup copy for future use if I ever need it again.
I bought their software and was very satisfied, it found my forgotten log on and downloaded quickly.
I have two PCs, one is brand new and the other is older and runs Vista. The software worked on both systems. Customer service was also very good.
Worked great. Thank you for your work and appreciate your help. Will actually forward your business to other people I know.
Ross
I just got back into my machine and did not have to enter password. It was quick and easy to use, thanks.
This is a scam. Don't use them. Program doesn't work. The site says the program costs $9.99 but I was billed $29.99
Thanks it worked. I do not know how I forgot my login, but the program fixed it for me.
Regards,
Cathy
Overview
Prosoft3D has a rating of 1.7 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Prosoft3D most frequently mention credit card, password recovery and phone number. Prosoft3D ranks 1998th among Software sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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