Great customer service, I am more than satisfied with their service. The quality of the pants I ordered were wonderful. I will order more from Proozy. GREAT PRICE
Loved all my items, authentic name brands! BUT I have ordered several times and it's taken well over 2 weeks to receive my items.
I love this site and they have fantastic customer service. Their coupon codes are great and they will even help you apply them!
I have never even ordered through you guys so can you please explain why I have charges on my card. This was not authorized
I received excellent service from Proozy when I explained the situation. They sent a return label for shipping!
Hello Sharon,
We're so grateful that you took the time to share your feedback. It is a pleasure to serve customers like you!
Thank you for shopping at proozy.com
I appreciate proozys customer service. It was pretty quick and helpful. Got what I needed. Thanks claire.
Amita,
Thank you so much for review we are happy to hear about your good experience!
Just got off the phone with Claire she was patient knowledgeable and help me save a good bit of money.
Hello Kyle,
Thank you for the 5-stars! We sincerely appreciate it.
I had to cancel an order, it was fast and easy thanks to the customer service. I would recommend
This company.
Hello Nancy,
Thank you very much for sharing. We look forward to serving you soon!
I reccomend proozy they responded quick and effectively when I accidentally ordered a size too small. Thanks for the great service
I purchased these rockin shades from #PFD and love them!
It's about sunshine and being kind!
Christina Marks, RP, NY
Hi Christina,
Thank you so much for the amazing review. Those look great on you!
I ordered from them in February, it is now the end of March and no delivery! I sent them an email, no response! Very dissatisfied!
Hello Elizabeth,
I am sorry to hear that your items have not yet been received. I would love to take a better look at the situation and make it right however I am unable to find your order#. Please contact me via email: bryan@proozy.com so that I may investigate.
Although my order came in wrong, the customer service was great and corrected it right away. 10 out of 10 I'd recommend for customer service
I am a huge fan of Proozy, I have never had any issues and the deals are FANTASTIC! With an athletic house, Proozy makes it much easier to afford to outfit growing kiddos.
I've enjoyed several orders in different categories. The products are all quality name brand and the offers are fabulous. #pfd
Everything I've ordered is great quality at awesome deals. Shipping is fast and shipping prices are reasonable. #PFD
Hi Danielle,
Thank you for supporting us & being a valued member of the Proozy Family. We're here for you anytime!
I asked for a refund and within two minutes had a response and a refund coming my way. I will definitely be doing business again. Thank you!
Made an order and ordered wrong size by accident, informed cs and they quickly changed the size for me quickly
Items not shipped in timely manner, customer service dishonest about status of package, terrible business.
I saved a lot of money on some name brand quality products from North Face in one transaction and from Adidas in another. I am male, 53 years old who likes spoiling loved ones and also-rans like to pinch his pennies twice, especially shopping online. I forgot to add someone's gift to my purchase so I called Proozy to see if I could add something to an already existing order. All reps were already engaged at the time and I was prompted to leave a message and they would get right back to me. Famous last words, right!? I planned on calling them back after waiting for a while. Before I could do that, lo and behold, I get a call back from a wonderful Customer Service Rep named Claire. She was extremely patient, more than pleasant, very knowledgeable with professionalism in her customer care! I was able to add 2 items to my order (quantity 2, size XS, Adidas Leggings@ $9.99 a pair) giving me peace of mind on what to get for my gift and saved a ton on shipping. Claire held my hand the whole way and more! She took care of it all right there on her end in one fell swoop. No back and forth frustrating phone tag, or customer service hide and seek. She reminded me that a similar problem I had in a previous transaction, also with Proozy, with the same excellent customer satisfaction. I, regretfully, can't remember her name at the moment, but she helped me switch out a color and size of a North Face Osito Jacket that was 1 of quantity 3@ $48.99 each. The price was a steal. I double checked online and everywhere else, the going price was around $100, that's why I bought. 3. I would gift them to someones later this year giving me piece of mind, already having the gift ready made of great quality in a name brand, big ticket item at a super bargain.
Super bummed ordered 3 mystery under Armour polos… two of them were the same WHITE polo… totally understand they are mystery but who wants two of the same shirt for their son and white, come on
Answer: Better luck selling ice to Eskimos with this! I've tried multiple times in the past along with using various methods only not to hear back from anyone let alone calling them just ends in a pointless voice-mail to which nobody will reach back out to you! Joke!
Answer: Deals and value. The items are authentic, and the deals are fantastic.
Answer: I ordered 2 pairs of shorts, but accidentally ordered the wrong size in one, and then submitted the order twice. I reached out and they waived the shipping fee for the return, and the shipping fee for the correct size shorts I had to re-order. They also made sure I got the same discount I had gotten when I first ordered the shorts. Fantastic!
Proozy has a rating of 2.1 stars from 182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Proozy most frequently mention credit card, return policy and business days. Proozy ranks 63rd among Athletic Shoes sites.
Hello Erin,
Thank you for your feedback. We are currently working hard to improve shipping times as we have had an influx of orders for the holidays.
Merry Christmas!