They keep 10% of each item you return. Not ordering again from here. The custom policy does not clearly said the 10% fee
The dress Arrived in a timely fashion and was of good quality material and was what we expected.The size chart was correct also.
I loved my dress so much! It looked absolutely fantastic on me. However, it came later in the mail than the site told me it would.
We're so happy you love your dress! Please note if the dress has a "Due to Ship" date provided, it will ship out on that date and arrive in the shipping time selected. Please message us with you order number if you have any further questions. We'd be happy to help!
There is a great selection of dresses, the prices are reasonable prices, and the item arrives quickly. The dress looks like it did in the pictures.
The timeliness of the order and the hassle-free return sold me. I will be back for future purchases.
I will definitely order from PromGirl again! Yes this is a real review, from north Alabama. Thanks again!
The dress is absolutely beautiful. It fits perfectly. Its well made, great fabric. I absolutely love it. Looks better than the picture.
Absolutely loved my dress! The size was perfect, but the skirt was just a little long. Shipping was extremely fast, overall amazing!!
It was exactly the same dress and color. It fit me really well but it was too long because Im a little bit short and is really beautiful.
Cute dress, but for a medium it seemed very tiny. Im glad my daughter is tiny enough that it fit. But she was very happy!
Honestly the dress came exactly as it was onlineit fit me perfect but a little long but its not a problem :)
MY DRESS WAS PERFECT. IT FIT WITHOUT A PROBLEM. I DEFINETELY KEEP REFERRING OTHER FRIENDS TO THIS WEBSITE. SINCE I REALLY DONT HAVE THE TIME THIS WEBSITE HELPED WITH TIME CONSUMPTION.
The dress was priced very well and I was very impressed with the quality will definitely order from this website again!
I have ordered several of my girls prom and homecoming dresses from Promgirl. They always come ahead of time and they always LOOK GREAT and fit right!
Exchange was simple and quick! Their Customer Service responded quickly and was very helpful! Would definitely recommend!
It was the most beautiful dress. Fit perfectly and arrived as expected. I'm so glad I made the decision to buy it and the price was totally worth it
I received the order within a week so I am really happy with delivery time and the product we received.
Overview
PromGirl has a rating of 2.1 stars from 872 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PromGirl most frequently mention customer service, return policy and store credit. PromGirl ranks 27th among Prom Dresses sites.
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- Middletown, DE
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit. Please note the option for store credit would not have a restocking fee deducted and is valid for 5 years from when it is issued. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We're sorry for any misunderstanding with our policy!