Great options on the site. Fantastic customer service. Prompt delivery and the dress was EXACTLY what she wanted!
The dress is gorgeous and fits super well. I love the detail on it, I was scared it was going to look cheap and be cheap material! But I loved it. HIGHLY RECOMMEND!
Our experience was positive, we received exactly what we ordered in a timely manner, we had no problems. Beautiful dress.
I purchased both my senior and junior prom dress from them! The shipping was fast and the dresses were beautiful / great quality :)
I was very disappointed to find out there was no free return shipping as well as an additional restocking fee! Shame on you.
Some of the jewels were off and need to be sewn back on. Not something I wanted to pay extra for. Should have been sewn on much better.
We're sorry to hear there was an issue with the beading on your designer dress! Please message us with the order number so we can look into this for you. Thank you for your understanding!
More than I expected! One of my store online for sure. Dresses are more beautiful and great quality. Size jusy right! THANKS SO MUCH!
The costs are very high if you ordered from another country than USA. You pay more than the dress. I will not buy anymore bu this site
Unfortunately all international shipments are subject to duties and taxes. Custom and import charges are not included in our shipping charges. This information is provided on our shipping page and in the Terms and Conditions agreed to at the time of the order. Please note that your country collects those fees for importing; it is not charged by our company. We do apologize for any inconvenience this may have caused!
The dress came exactly on time, was the size stated, and excellent quality. I would definitely buy another dress from this site.
The website has really good dresses to choose from and the prices are affordable won't be the last time I shop there.
If youre skeptical about bad quality dont worry because honestly my dress was good quality and identical
Second dress I have ordered from promgirl and dress is exactly what was expected! Beautiful and deliverd to my door two days after ordering
The beading could be a little better but it was overall a very nice outcome. Alterations needed since it wasn't made for shorter people.
Excellent quality, fit as expected using the size guide, color as reflected online and best of cute as can be for grade 8 grad!
The dress is lovely and fits my daughter perfect. Just wish the beading would stop falling off. She loves the dress so we will keep it.
We're so happy she loves the dress! Please message us with your order number and we'd be happy to look into this further. Thank you for shopping with us!
Couldn't ask for a better buying experience. The dress was awesome and looked perfect at my event. I would recomment PromGirl.com to all my friends.
I have ordered two dresses from here. The dresses are nicely made and shipped and delivered in just a few days.
Overview
PromGirl has a rating of 2.1 stars from 872 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PromGirl most frequently mention customer service, return policy and store credit. PromGirl ranks 27th among Prom Dresses sites.
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- Middletown, DE
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The standard policy for returns of special occasion dresses is "no returns," but we accept returns for a refund less the 10% restocking fee or for a full store credit. The option for store credit would not have a restocking fee deducted and is valid for 5 years from when it is issued. Please see our full policy, including the return shipping fee, located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We're sorry for any misunderstanding!