PromGirl

I ordered a prom dress from here and it came in just a few days. The size fit perfectly. I usually wear a size l-xl t-shirt and I looked at the size chart and I had to order a 3x size dress! Always go by the size chart for this site. When the first dress I ordered came, it was a completely different color than what was online so I returned it for a different color. The day after I ordered it, the dress dropped from $200 to $125 dollars. They refunded me the whole $200 and I got to order the new dress for a lot cheaper. The only downside was that it was now a "final sale" dress. I received the new dress and it was again a different color than it was online but no worries, it was still beautiful. The only major problem was that both of the dresses had zippers that would get stuck. It is very hard to zip up the dress even when its not on my body. Another problem I have is that you can't review the dresses on their actual site. I submitted twice and they never actually post the review so that you can see it.

Before buying the dress I looked at the return policy on the website. On the home page there is a section at the top called "We accept return" and when you click on this section a small pop up window appears. The window provides all the information about the return policy EXCPET THE MOST IMPORTANT POINT WHICH IS THE 7 DAY RMA REQUEST! I'll admit I should have researched this further, but I'm very disappointed as it seems deceptive on the company's part to not link you directly to the returns policy website from the home page.

This was my second time ordering a dress from promgirl, the first time I was very pleased with the dress. This time I was very disappointed when I received this dress(Short Cap Sleeve Sequin Dress JU-MA-*******K), I order this dress according to the size chart. I measured myself and according to the size chart my size was 4, so I ordered size 4, and the dress is huge on me the shoulders are hanging and very baggy. I called them to see if they can give me a smaller size, but they did not have smaller sizes. The customer service told me that there is nothing they can do since it is final sale. I disagree, since this is their problem, the size chart is not accurate, I would never have gotten the dress in size 4, since I am between size 0 and 2, but because I used the size chart just to make sure I get the right size and I ended up with a dress 3 sizes larger (the measurements they show on chart for size 4 are bust-34.2; waist 27.5 and hips- 37.25, if this was the correct measurements for the dress, it would have fit me perfectly but it was not.)

I ordered a dress from this site and while shipping was fast and the dress was what I expected I was charged 60 euros on delivery by UPS. This was a mix of tax, VAT and a brokerage fee. The VAT was twice what it should have been as PromGirl failed to note a shipping cost on the forms, which customs requires, so UPS was forced to make one up with a formula they use.

PromGirl also chooses to ship with UPS which regularly charges brokerage fees but does not note this on their website. In fact under shipping they only note that the seller is liable for 'customs and import charges.' Nowhere does it mention brokerage fees though they no doubt know that they are an inevitability when you ship with UPS.

When I attempted to get in contact with the company I sent multiple emails asking the general customer service who I should get in contact with regarding this issue. After a month and 2-3 emails I had yet to hear a word back. I assume they just didn't want to deal with the issue.

I am now attempting to get in contact through other means but the basic point is, be prepared to overpay, spend hours on the phone trying to get your money back and possibly possibly get the law involved if you choose international shipping.

I saw a dress I liked at TT New York for prom and loved it... but it was $300. I went online to prom girl and saw the same exact dress for $99. I wasn't sure if I should order because of the bad reviews, but I ordered anyway. I used a coupon for free overnight shipping ("PGCoupUP" exp. 7/1) and my dress was here the next day, no problems. Since I tried on the dress at a different store, I was almost 90% sure it would fit, and it did. The only thing that bothered me is that I asked a customer service representative if it came with a shawl and she told me no... but it did. I definitely wouldn't order a dress from here if I wasn't able to try it on or if I had a hard color to match up... the policy is right there on the website so I don't see how you're upset at the company... because they charge a restocking fee and return shipping. Most dress shops are final sale for ALL of their dresses and don't even offer store credit... but anyways besides the rep, shipping was fast, free and my dress came in perfect condition.

I ordered a dress specifically for a New Year's Eve party in New Orleans and had confirmed the date of the event as well as my shipping address (in New Orleans). I received an email that my dress had shipped to the New Orleans address and the day before New Year's Eve, my mother called me in California and informed me that the dress had arrived there, but that the address on the shipping slip inside the box stated the New Orleans address. She ended up spending 100 dollars to overnight ship it to me for the party (I had already bought ALL my accessories to match the gold dress I had ordered). I called promgirl and they confirmed that they had been mistaken and had shipped it to the wrong address, but that there was nothing that they could do to reship another dress to me in time. I told them that my mother already had went to ups to ship it overnight and the man said that he was not convinced that overnight shipping on a holiday was that expensive. I have since faxed over the receipt for the shipping costs and complied with every piece of information they have requested, and still no shipping refund for the mistake that they admitted was their company's fault. Thank God my mother had the money to reship my dress. Please be cautious... this website has AMAZING dresses, but they are not necessarily responsible with communication or with accurate shipment information.

Bought a dress a year ago but couldn't wear it because my prom got canceled due to corona. I tried to get my money back but wasn't unable to because it was a final sale and i didn't realize that so they gave me store credit instead. Tried using my store credit this year and I couldn't use it anymore since a new company has taken over. It was $370 worth. So they took my money and i get nothing in return. I WILL NEVER SHOP HERE ANYMORE AND WILL NOT RECOMMEND ANYONE TO SHOP HERE.

Today is May 13th, I ordered my dress May 8th it was supposed to come on the 10th but turns out the extra $17 was for nothing! Anyways fast forward to today when my dress came it was the wrong color! And then when we called the lady had an attitude & asked why couldn't I just wear that color. She also told us that they knew the color of the dress I wanted was on back order & simply figured that this color would do. IF I WANTED THE BEIGE DRESS I WOULD'VE PICKED IT! Prom is in 2 days, I'm not going anymore. :( I hope promgirl gets destroyed.

This site is a HUGE ripoff! DO NOT ORDER FROM THEM! I ordered this dress as a birthday gift for my daughter. I had it wrapped and gave it to her on her birthday. The dress fit so bad I cant even begin to explain it. The way it was cut and very cheaply made too. So, I call to return it for a refund considered I paid 100 for it. They told me NO refunds or NO in store credit because they have a 5 day window to return the dress after its been shipped! Considered it takes time to ship the dress because I live so far away and it was given as a birthday gift which ruined my daughter's special day too, they said I missed the 5 day return policy. I have NEVER EVER heard a company where you must return by 5 days or NO REFUND! I even have a Business degree and this not how you run a company. The customer should always be satisfied or they are going to go out of Business quickly! So I am now out of pocket 100 of my hard earned money that was basically given to them freely. Take my advise go somewhere else for a dress! This company is out to ripped you off!

Found a dress on their overpriced site. Found the same dress for $35 less on another site. They promised price match, but then refused. Rude customer service. Stay away. Plus, you can find all their dresses for much cheaper on Amazon. I would post screenshots, but I've already wasted enough time on these fraudsters.

Update: In response to their reply. The dress on the other site wasn't sold out when I sent u guys the link. STOP LYING! It is only sold out NOW because I BOUGHT THE LAST ONE! I will gladly post all my screenshots that PROVE you guys are liars. Also, first you guys refuse to honor the pricematch by bold face lying stating that its not the same dress. Then changed the story by falsely claiming the site was a wholesale site. Then changed the story again stating there's no way you can verify that the dress is in stock. After proving that it was in stock. Then you changed the story AGAIN stating they are not an authorized seller. STOP LYING! You people are engaged in false adverstising!

If you keep responding with more lies, I will gladly post screenshots! Of my order confirmation from the other site, the price I paid for it, the price on your website, plus all the times you crooks changed your story via Chat customer service. I took screenshots of everything!

This the 2nd year I've bought a prom dress from Promgirl. I love this website. My dress always came back looking better than the picture. Fast Shipping, Great customer service, BEAUTIFUL dress

STAY AWAY FROM THEM,! Worst customer service ever! I ordered a dress that came 3" longer on one side than the other. They did not have a replacement to send me in time for Prom so they asked me to get a quote to have it fixed. Got one, called them back and send picture of dress. Then they said they checked all the other dresses like that one and they were all the same hem. So even with a picture, they didn't believe me. Then they asked for a written estimate so I had to go back and get that for them. Sent it to them and they offered me $5 more than the cost to get their defective dress fixed. I asked for $10 more because of my time, gas and inconvenience and they said no because I chose to keep the dress even though they offered me a full refund. Hello... I had to keep the dress because of the timeline and the tux and flowers had already been ordered to match. Got the dress back from being fixed and lo and behold, I find that the bodice is only sewn to the bottom of the dress in a few places... big gaping holes that were never sewn. OMG - DON'T BUY ANYTHING FROM THEM!