PromGirl

I ordered my (in stock) dress last week with 3 day shipping. It was scheduled to ship Monday morning and subsequently get here Wednesday. It is now a week after ordering my dress and no confirmation email, no shipping information, nothing. I finally called customer service this morning to see what was going on and the only response that the lady could give me was "I don't know". She told me that the dress had not been shipped yet and I got that same response. She said she would try to get it shipped out if she could. Nothing other than that. No refund for my expensive 3-day shipping cost which obviously wouldn't be 3 days. I would not have paid for 3 day shipping if I knew that this would happen. Waste of money. Others that I told this to suggested that they should have done free overnight shipping. The rude and negligent customer service attendant would not even offer my shipping refund. I am very mad and will never order a dress from this site again. Next time, I will choose a site that ACTUALLY SHIPS THEIR PRODUCTS OUT. It would be one thing if promgirl shipped it out on Monday(Like supposed to) and UPS/FedEx/USPS had the problem with it taking longer to ship. But its not even the mail delivery's mistake, its this unorganized company's.

Second time I've ordered from here. Received my dress super quick. Both dresses were great-quality material, easy to have altered, and appear as advertised.

This company is a FRAUD! Please do not fall into their trap like me and so many others did!
They make money off of your returns! 99% of people return the items because they are cheap and ugly, and promgirl keeps the 10% each time —plus the dresses are marked up like crazy!
I bought a $200 dress for my sister's wedding, it was described as "ivory" and looked almost white and like a runway dress in the picture. When I received it, I was about to faint, the dress was yellow gold out of the cheapest material and sparkly sequin top looking like a Halloween costume!
I contacted them sending pictures of the actual dress versus the one posted online and they still were reluctant to give my money back because it was a sale item. I never in my life have heard of anything like this, any other store would have taken it back. They agreed to give me a store-credit, keeping 10% plus 8 bucks for a return label -WTF?! - now they are FORCING me to buy another one of their cheap looking dresses, ridiculous!
The only ones that comment with 5 stars are people working for promgirl or Highschool kids that are used to cheap Forever 21 fashion... great businessplan I must say though, they found a way to legally rip off people, knowing that America is full of kids waiting to waste their money on prom...

I was looking for wedding shoes. I found and tried this particular shoes in a store but they didn't have the ivory color I was looking for, so I looked online and found the color and size (size 6) on Promgirl. When the shoes arrived, it was really small and it felt like a size 5. I called and emailed customer service, and no one seems to know why it is smaller, and I was told it should run true to woman shoes size. I decided to give Promgirl another try and just blind order it a whole size bigger (size 7). When I place the ordered it says the order will be shipped within 3 days. Later that day, I received an emailed stated the shoes were backed ordered and it would not shipped until May. (I needed the shoes the beginning of April for my dress fitting). I called and ask for a refund, and a customer service stated she cannot refund my money but give me store credit that I can buy anything on their website. I told her I didn't want to waste my money and buy anything from the website just because they would return my money! I eventually got my some of my money (they took 10% for restocking fee, and I spend about $16 on shipping)

Promgirl is such a bad and hassle company to buy from. With all the charges and shipping (bothways), its not even worth it. I would not recommend anyone to buy from this website and deal with the troubles.

I ordered a Homecoming Dress for my daughter. Because it was $99, not much less expensive than average Homecoming dress price, I was expecting it to be decent. The dress was crap. I've seen Halloween costumes for $24.99 that were sewn better. The hem line was crooked and unraveling as if it wasn't finished. The fit was horrible, about 2 - 3 sizes too big although she wears the ordered size in every other dress.
After reading reviews (I hope you're smarter than me and are reading this BEFORE ordering) I feel lucky to have gotten a refund at all, but it wasn't for the full amount. I paid $17 for expedited shipping, which I didn't really expect to be refunded. But my refund was $81, for a $99 purchse. I'd tell you why but I wasn't given an explanation. Just an email that said "Excellent News! You get $81 back!" While I appreciate their enthusiasm, I hardly considered this news "excellent". I felt like the news was more like "mediocre".
But I digress. Just take your kid to the store and buy her a dress. Spare yourself the headache. Hell hath no fury like a teenager whose perfect dress won't work.

DRESS LOOKED FINE WHEN SIMPLY TRIED ON BUT WHEN WORN FOR A BIT (SAT DOWN AND MOVED AROUND IN DRES) THE FABRIC STARTED STICKING TO THE INTERFACING FABRIC (WHICH IS ON ANY DRESS WITH BEADING AND/OR BUILT IN BODICE) CREATING A WHOLE BUNCH OF INDENTATIONS AND PUCKERING. HORRIBLE! WHEN CONTACTING FOR RETURN THEY WOULD NOT TAKE IT BACK, ADMITTEDLY OUTSIDE THE RETURN PERIOD BUT THE DRESS IN UNWEARABLE! DO NOT RECOMMEND THIS COMPANY! DRESS UPC#******* I VOW TO TELL EVERY ONE OF MY DAUGHTERS FRIENDS AND THEIR MOTHERS. SO MAD!

I am not one to bash a website, and usually try to give it the benefit of the doubt. However I ordered my dress on November 13th. I paid for three day shipping. Little did I know this meant three day shipping from the date it said it was processed to ship. I wasn't aware until I called, and then got explained that in a very blunt way. They then proceeded to tell me it would be in by December 7th... My event was the 9th. Yes... almost a FULL MONTH to ship. So as aggravated as I was, I was going to wait. Today, the 4th of December, (mind I tell you this was the day my dress was supposed to ship out) they told me that it has been delayed and will not ship out until the 10th... the day after my event... WORST PURCHASE EVER. And to add on, I couldn't cancel it, so I have to wait until it is in to return, which I will be returning. Not to mention I had to rush to find a dress. It is not worth the stress, take that from me.

Listen to all these negative reviews when they say not to order from Prom Girl! I ordered a dress online and I followed the measurement suggestion to find my size. When I received my prom dress it was too big in several spots and the proportions were really weird too. The cups were way too high on me, the waist was too loose and the dress was too long. Part of the dress was even falling off! The alterations ended up being more than the dress itself so I ended up taking it back. You can't get cash back so I only get $80 of store credit even though this is my senior prom so I don't need another prom dress after this year. Prom was just one week away so I had to find a new one fast. But the return takes longer than that to process so I had to buy a another dress. I ordered one and when it came it fit but it was too long. I thought I was in luck because of the perfect fit guarantee. SIKE. It only applies to dresses $150 or more and mine was $149... nice. Now it's been two weeks after prom and I still haven't gotten credit for my first dress.

They really have the worst customer service of any prom site i've ever seen! We ordered my dress for a May 5th prom and they told me it was in stock when i ordered it. We paid extra for two day shipping to make sure i had it a full month in advance and they called me the day it was supposed to be DELIVERED and told me it was out of stock. Two days later they told me they still didn't have a new reship date. Two days after that, a dress i ordered from another website came in (a backup because promgirl was being horrible) and we called promgirl to tell them to cancel the order. They very rudely told us that they would not cancel the order because it could get shipping april 20th and that was plenty of time. After 30 minutes listening to them rudely tell ME how much time it would take me to get ready for prom and that it getting here april 25th was in time for a may 5th prom i hung up. We had to call the credit card company and ask them to refuse to pay the website the money. We're still having problems insisting we pay for the dress. DO NOT ORDER HERE. They have horrible customer service and it's just a money pit, no matter what they will get your money. Total scam.

I did my measurements and had it size me. It said I was a medium but only because is was between sizes. All my measurements fit the small except for I think my hips which are a the same as the medium size but I have a small bust and waist so I decided to go with the small. The bust area is still slightly loose under the bra area and in the middle. Otherwise the dress fit so well, it was really long. I am 54 and with a 4-5inch heel I still had to get it hemmed and took about 2-3 inches off in alterations. The dress is so pretty in person and I love it! The color is more of a darkish burgundy red so the picture is a little off but not by too much. Also the straps and back where the gold Lacey fabric is sheer but otherwise it is exactly like the picture. Also, it came with an extra piece of fabric like the skirt in the shape of a scarf to cover your shoulders which was nice. Im definitely impressed with the speed to which it was delivered, about a week, and the quality of the dress is lovely. Thank you Prom Girl!

An internet store front, nothing in stock even if they claim it is. When you order they go through other companies to send to you at big delays.
Ordered a dress that was marked in stock ready to ship. Ordered with overnight shipping. Two days later no dress, I called and was told it was back ordered, I questioned the in stock and was told they would look into it. I was then told it would be sent out immediately. 24 hours later no dress, I contacted them again and was told it was back ordered. I queried as to when I was going to be told, I was then told they just sent the email, it came from the person i was talking to. I then canceled the order and was told my refund would not include shipping charges. I ended up calling them and speaking to three more people before they agreed to a full refund. Well I kept checking for refund and nothing. I contacted them again and was told they were holding my money in case a dress became available. I had to argue and send a money request to finally get it.