We used the sizing chart and gown came perfect just as pictured. My daughter looks amazing in it. Ordered it and it shipped the next day. We had it in a weeks time.
Ordered dress TWO months prior, didn't get the dress till a day after, THEN when we did get the dress the sewing for top was uneven. I have bee taking with them for 5weeks for the process of refund. I have sent them pictures of what was wrong with dress, they asked if I get a seamstress. Now this is what they messaged me back.
Please return the dress back to us, the return shipping cost should be about $60, if you can keep the dress, we will provide you with a partial refund.
Please advise, if you want to return it, we will provide you the return address.
DO NOT ORDER FROM THIS WEB SITE!
Every dress arrived on time and looking amazing,
I have another wedding coming up soon and I sure I will be ordering more. Plus I told all my friends were I ordered them from.
Had the dress in the right color and size. Ordered it sunday had it tuesday and it was perfect. My daughter looked like a princess for her senior prom. Thank you!
So I ordered a dress and I looked at their size charts turned out the dress was 2 sizes too big and the other dresses weren't going to deliver in time!
Ordered dress for my daughter's 8th grade dance. Dress arrived in a timely manner. Dress was a perfect fit! (Did go up one size due to other reviews; glad I did)
So happy we ordered through Prom Girl. We have ordered through several sites and this was by far the fastest and best quality. The dress is beautiful and was amazing on her.
The sizing was super off, i went to other stores and i know im a size 6. When i got the dress, it was super small on the top. I have to send it back and get a bigger size.
In regards to size, you will need to compare your measurements to the size chart provided from the designer for each dress as the sizing can vary. You must consider your body type and the style of the dress. The size chart will highlight where each measurement falls on the chart but it is merely a guide to assist you in selecting the size that is best. Sometimes a dress might need alterations for the perfect fit!
My daughter decided to go to prom 6 days before the prom and we order her dress on a Sunday and received it on a Tuesday... the dress was the perfect fit! I love Prom girl!
We ordered a homecoming dress for my daughter. Ordering was easy, delivery was prompt, packaging was top notch, dress was fabulous! We will definitely be ordering again from Promgirl.
Was very disappointed in the dress. Very heavy and much longer than in the picture. I ended up not wearing it but I can't return it unless I return for credit.
Dresses marked as Sale Items will be returnable for store credit and it will state “This is a sale item and may be returned for store credit only!” on the dress page. This information will also be shown throughout the checkout process and in the confirmation email. Unfortunately we are not able to issue refunds for these styles. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We apologize for any inconvenience this may have caused!
Top part of the dress is too big and bottom is too small. This dress is very poorly constructed. My daughter was very disappointed and we had to find another dress.
We're sorry to hear the dress didn't fit as expected! The size charts provided are from the designer or manufacturer of the item to be used as a guide. The chart will recommend a size to accommodate the largest measurement but ultimately the sizing is up to you! Sometimes a dress might need alterations for the perfect fit. If you need any assistance with a return, please contact our customer service or message us your order number and we'd be happy to help!
Its good you can choose the dress you want you can talk to people to get help but they take a while to say anything back but thats because they have a lot of others to help
The dress is beautiful on! The fit is true to size, made of material is quality, and is well constructed. The dress even arrived before promised. Highly satisfied with the product and the service!
The dress was even better in person. It was great. I loved how easy the ordering process was. It was great being able to track where my order was also. Thank you!
It was my first time every buying a prom dress on line. The dress came very quickly and it was just as beautiful, as it was on line. The price was extremely affordable and fit great.
This dress is great! I got it in the magenta color and it is absolutely gorgeous! The dress is very well made and I will definitely be ordering from here again!
Ordered my daughter's prom dress in April and when the dress arrived, the measurements were totally wrong. We measured my daughter and ordered her dress accordingly to there measurements. We ordered a medium which started was a 36" bust line. But what we received was a 32" bust line. I emailed them within a week after trying on the dress and told them the situation. I did not have time to exchange being that her prom was only a month away so I had my seamstress make the alterations. Prom Girl asked for a letter explaining what she had to do and cost. Prom Girl and I settled for a partial refund of my cost to fix. After not receiving anything, I contacted them back inquiring. They them decide that they would only give me a coupon for the amount towards another purchase since it was past 60 days. They never said anything about a time frame before and now they are refusing to give me my partial refund to fix what they sent. Why would I order again from a place that sent me an incorrect dress that I ordered? Nice job of taking care of their customers. A complaint is being filled with the BBB.
Each size chart is provided by the designer or manufacturer of the dress. We apologize that it didn't fit as expected but the decision was made to keep the dress which was received on 4/05/2017. We were contacted on 4/8 to say the sizing wasn’t the same as the size chart, but the dress was already being taken to the seamstress. On 5/30, we were informed that you were waiting on the detailed receipt from the seamstress that we requested to look into a possible discount. Then, on 9/1, a detailed email was received explaining what was done by the seamstress but it was not on a professional company letterhead. A receipt was finally sent to us on 11/15/17. Unfortunately PayPal transactions cannot be done this long after the order is placed so a partial refund is not possible. We have offered an exception to you as emailed and no further options are available. Thank you for your understanding.
This was the cutest dress ever! I had an unbelievably amount of compliments on this dress. I was told by a teacher it was the BEST Homecoming dress she'd ever seen!
The dress was just like in the picture, and the size was exactly what the chart says. The only problem was some of the gems were falling off really easy.
Overview
PromGirl has a rating of 2.1 stars from 872 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PromGirl most frequently mention customer service, return policy and store credit. PromGirl ranks 27th among Prom Dresses sites.
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The size charts provided are from the designer or manufacturer of the item. The chart will recommend a size to accommodate the largest measurement but ultimately the sizing is up to you. Please contact us if you need any assistance with your order!