Michelle M.’s Reviews of PromGirl & more

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Prom Dresses

11/30/17

Ordered my daughter's prom dress in April and when the dress arrived, the measurements were totally wrong. We measured my daughter and ordered her dress accordingly to there measurements. We ordered a medium which started was a 36" bust line. But what we received was a 32" bust line. I emailed them within a week after trying on the dress and told them the situation. I did not have time to exchange being that her prom was only a month away so I had my seamstress make the alterations. Prom Girl asked for a letter explaining what she had to do and cost. Prom Girl and I settled for a partial refund of my cost to fix. After not receiving anything, I contacted them back inquiring. They them decide that they would only give me a coupon for the amount towards another purchase since it was past 60 days. They never said anything about a time frame before and now they are refusing to give me my partial refund to fix what they sent. Why would I order again from a place that sent me an incorrect dress that I ordered? Nice job of taking care of their customers. A complaint is being filled with the BBB.

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Customer S. – PromGirl Rep Over a year old

Each size chart is provided by the designer or manufacturer of the dress. We apologize that it didn't fit as expected but the decision was made to keep the dress which was received on 4/05/2017. We were contacted on 4/8 to say the sizing wasn’t the same as the size chart, but the dress was already being taken to the seamstress. On 5/30, we were informed that you were waiting on the detailed receipt from the seamstress that we requested to look into a possible discount. Then, on 9/1, a detailed email was received explaining what was done by the seamstress but it was not on a professional company letterhead. A receipt was finally sent to us on 11/15/17. Unfortunately PayPal transactions cannot be done this long after the order is placed so a partial refund is not possible. We have offered an exception to you as emailed and no further options are available. Thank you for your understanding.