ProFlowersReviews 761

Flowers still have not been delivered for mothers day, what are all the additional delivery fees doing for me, when the flowers have been sitting on the delivery truck since 6am this morning (it is now 6 pm). I ask the pro flowers representative about this, she said I don't know if the delivery truck has any way of preserving the flowers or not? (not her fault).
Do yourself a favor, call a local flower shop close to were you want the flowers delivered, I usually do this myself, but thought I would try Pro flowers do to the Sean Hannity seal of approval this time, big mistake highly disappointed in Pro flowers and Sean Hannity.

My order went through without offering me shipping options. Unlike any website I have used previously. I believe the practices were deceptive.
I am an experienced online shopper, however, a 45 dollar delivery fee was added to a 19.99 order and I did not have the option to select shipping charges!
I am still waiting on a confirmation of cancellation email... after four calls. Told that it may take 12 hours for an email to go through.
Very disappointed in the company.
Have to wait 24-48 hours to speak to a manager.
Am going to contact BBB if situation is not resolved satisfactorily.

Last night, I ordered flowers online it said it was confirmed and that I was ready to go, I got the feeling the next day something wasn't right. I checked my card and the payment was received, then I tried to get my info about where it was and sent them an email to help me, well after all that bogus crap I had to call them and ask where is my order and they couldn't find me in the system! Now I'm on contact call and I haven't heard from them yet. It's bull!

As they say, a picture is worth a thousand words. The first picture is what I ordered. According to the ProFlowers description, this is what was to be delivered: 1 White Kalanchoe plant ~8-10" tall,
1 Peace Lily plant ~10-15" tall, 1 Pothos Marble plant ~8-10" tall, 1 Variegated Nephthytis plant ~8-10" tall, in wooden trug with French Script, 9"l x 9"w x 5"h.

The second picture shows what was "delivered" - NOT DELIVERED... received in the MAIL! (ProFlowers need to disclose on their websites that THEY DO NOT DELIVER - they MAIL the flowers out! That is DECEPTIVE ADVERTISING!)

So what did she receive? Small, sick, dying plants - some looked like they were frozen - TOTALLY UNACCEPTABLE! I complained to ProFlowers and they re-sent another, which is shown in the third picture. It was better than the first, but still NOTHING like what was pictured in ProFlowers' advertisement! There were only TWO plants in the box, when there were supposed to be FOUR.

This is absolutely FALSE ADVERTISING and a TOTAL RIP-OFF! Imagine if our recipient had not sent us pictures of what she was sent! Can you imagine paying $66.76 for that sorry mess that was first sent to her?!? I don't believe the second package was worth $66.76, either. It certainly was NOT what was ordered! I will NEVER use ProFlowers again!

I had a very positive experience with ProFlowers.com, and they deserve every single one of the five stars I’m giving them! I ordered flowers for my anniversary, and they were delivered fresh, on time. They were cheap, two dozen red roses at $29.98, plus shipping (also reasonable; total: $37.61). That is all expected, of course. I’m not giving them five stars for that. I’m giving them this high mark because I reported to them that FedEx affixed the wrong shipping tag to the product and delivered the flowers to the wrong address. (The wrong recipients were kind enough to phone and actually delivered the flowers to our residence). Nonetheless, ProFlowers wrote me to apologize, and offered to either refund my money or process a replacement order! I declined both because it was not their fault and I did not want to take advantage of their good faith. But I will continue to use this business as my florist. They deserve five stars and my business.

As a receiver of these flowers twice over the past 9 years I hate getting flowers from your company. This last experience was just like my first. My husband ordered this year well before Valentine's day, but forgot until the morning of that this may be the case. The receiver of flowers doesn't want to have to arrange them themselves, yet you have to. Flowers come bruised and squished tightly together. Both times the flowers arrived AFTER I left for the location to be delivered, for the day while I was at that location for 6-8 on a normal business day. This time the teddy bear didn't come and the flowers my husband ordered for our anniversary arrived with the flowers he ordered for Valentines Day. Our Anniversary is 2/22! Its not worth the discount he received, for me to miss my delivery because my workday was done, unpack and arrange the flowers myself and have to peel off the petals that are bruised and squished. It's ridiculous that while my husband sent me flowers, I wasn't there to receive them, they came while we were out to dinner! And the wow factor was one of distaste not happy amazement. Save your recipient the trouble and pay a few extra dollars to have ARRANGED flowers delivered and done so within the timeframe you expect them to be delivered.