Harmonie H.

The shipping cost is outrageous!:-( To charge $6.99 for shipping an item that is going to cost you less than $2 to ship First Class Mail - and then state that it will be weeks before delivery!?! Ridiculous! You are gouging people on the shipping cost!

The dress I received was NOTHING like advertised! The website claimed that the dress was "embroidered". The dress had absolutely NO EMBROIDERY whatsoever. The design is printed on the fabric. The description called it "cotton-blend." Of course it had no tag showing the fabric composition, but the fabric was HORRIBLE! I ordered according to the measurements provided on their website, and the dress was HUGE. Returning merchandise is almost impossible because it has to be sent to China. Returning this one dress was going to cost me $22+. I asked for a 50% refund, which they said was "impossible" - the most they would offer is a 30% refund. So IF I get my refund, I will have spent around $25 for one of the ugliest dresses I have ever seen! Ordering from Loracmoon was an expensive mistake! They say that the refund "will be processed in a week" - we will see if they follow through, but I have a feeling that I am going to have to dispute this through my credit card to get any money back!:-( Lesson learned: LORACMOON = FALSE ADVERTISING, REGRETS, and LOST MONEY!

As they say, a picture is worth a thousand words. The first picture is what I ordered. According to the ProFlowers description, this is what was to be delivered: 1 White Kalanchoe plant ~8-10" tall,
1 Peace Lily plant ~10-15" tall, 1 Pothos Marble plant ~8-10" tall, 1 Variegated Nephthytis plant ~8-10" tall, in wooden trug with French Script, 9"l x 9"w x 5"h.

The second picture shows what was "delivered" - NOT DELIVERED... received in the MAIL! (ProFlowers need to disclose on their websites that THEY DO NOT DELIVER - they MAIL the flowers out! That is DECEPTIVE ADVERTISING!)

So what did she receive? Small, sick, dying plants - some looked like they were frozen - TOTALLY UNACCEPTABLE! I complained to ProFlowers and they re-sent another, which is shown in the third picture. It was better than the first, but still NOTHING like what was pictured in ProFlowers' advertisement! There were only TWO plants in the box, when there were supposed to be FOUR.

This is absolutely FALSE ADVERTISING and a TOTAL RIP-OFF! Imagine if our recipient had not sent us pictures of what she was sent! Can you imagine paying $66.76 for that sorry mess that was first sent to her?!? I don't believe the second package was worth $66.76, either. It certainly was NOT what was ordered! I will NEVER use ProFlowers again!