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ProDryers

How would you rate ProDryers?
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Massachusetts
1 review
0 helpful votes
Follow Adel E.
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This is the second time I am buying from them and Laura was very helpful all through. She answers my questions promptly, sends me needed information and that makes me want to do more business with the company because I was never left hanging on any issue.

Date of experience: May 27, 2023
Michigan
1 review
0 helpful votes
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I had a great experience working with Marianne, she was friendly, knowledgeable, helpful and she went over the different products that you sell. When i am ready to place an order i will call her directly.

Date of experience: April 28, 2023
New York
1 review
0 helpful votes
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Phenomenal service
January 30, 2024

I called your company to inquire about hand dryers and drinking fountains. I spoke to a person named Marianne, who was absolutely informative and amazing. She took the time to go over different options with me, I will definitely be calling soon to place an order.

Date of experience: January 30, 2024
Florida
1 review
0 helpful votes
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I have called and purchased items from your company several times, I always deal with Marianne. She is friendly, super helpful, and always seems to go the extra mile to make sure i am taken care of. Thank you for employing an amazing person like Marianne.

Date of experience: May 30, 2023
Florida
1 review
0 helpful votes
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ProDryers had exactly the Sloan items I needed for my shop. The pricing is great, but more importantly they had these relatively obscure items ready to ship. We had an issue an incorrect item shipping in our last order. Thankfully Laura in customer support was there through the whole process and made a somewhat frustrating situation very manageable and easy to deal with. She was great and I can't recommend Laura and ProDryers enough as an invaluable resource for our business.

Date of experience: June 16, 2023
North Carolina
1 review
0 helpful votes
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Our school needed to replace 8 water fountains and after shopping around we decided to order from Prodryers.com. Laura in customer service was wonderful and very helpful. Laura quoted the water fountains we spec'd quickly and even arranged to ship the units on our requested date to coincide with our new fiscal year. Highly Recommend!

Date of experience: July 2, 2024
Florida
1 review
0 helpful votes
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AMAZING SUPPORT
February 1, 2024

I received amazing support from Marianne and Prodryers again. I called regarding a previous purchase i made, I was having issues with the fountain. She reached out to Elkay tech support, they contacted me and my issue was resolved. Thank you for always going the extra mile, I appreciate everything that you do.( from Bud/email)

Date of experience: January 31, 2024
Michigan
1 review
0 helpful votes
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I originally called and spoke to one of your competitors and had an awful experience… I reached out to your company and had the pleasure of speaking with Marianne Davis. She was knowledgeable and friendly, made sure that I understood the products that your company sells. I am extremely satisfied and will be calling her back this week to finalize my order.

Date of experience: June 27, 2023
Florida
1 review
0 helpful votes
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Great Customer service
August 30, 2023

We have been working with Marianne at Prodryers for years, she is always helpful, kind and she is willing to give us the best price and customer service possible. Thank you for always going the extra mile for us Marianne

Date of experience: August 29, 2023
Florida
1 review
0 helpful votes
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Returns
September 13, 2023

We had a defective item that was delivered to a jobsite. Laura assisted with our issue and resolved the problem to our complete satisfaction. Laura was a pleasure to work with! Her communication was a 10 out of 10! She was quick to respond, informative, and was able to provide a solution. We look forward to working with Laura and the www.prodryers.com team again. Thanks Laura!

Date of experience: September 12, 2023
Texas
1 review
0 helpful votes
Follow Scott H.
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Laura at Prodryers was very helpful in making sure we chose the right dryers for our needs. She was quick to give us good pricing and same day shipping on our order. I like that Prodryers already sets the dryer up to run quieter by including the correct nozzles. Great service! We will definitely order from Prodryers next time without having to shop around. Thanks Laura.

Date of experience: May 17, 2022
Michigan
1 review
0 helpful votes
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Excellent process
November 4, 2023

Laura helped me every step from ordering to delivery, including tax exemption form for our church. Dryers arrived much quicker than expected. Would highly recommend them to anyone.

Date of experience: November 2, 2023
New York
1 review
0 helpful votes
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Quick and easy to deal with
September 30, 2021

I called Prodryers spoke to Marianne in sales, she helped me understand the difference between a couple of items. I was truly impressed with her knowledge and kindness. Thank you for having amazing customer service agents.

Date of experience: September 30, 2021
California
1 review
0 helpful votes
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It is not every day that you find yourself researching for what kind of hand dryer you would like to install(or at least I don't believe that to be true for many). This was the first time we had decided to look into this for our business and of course as this is quite an investment, we wanted to ensure we had done so correctly from the jump. Not only was ProDryers website user friendly and informative with it's option to create comparisons between models that showed the many details a consumer would be interested in. But as well, our direct customer service representative Laura, made our entire process extremely seamless. From her patience with our many questions(many of which she likely hears often) to confirming with us each step of the way until our products were delivered; we could really trust that we were making the right decision ordering form ProDryers. Thank you Laura!

Date of experience: June 1, 2022
Illinois
1 review
0 helpful votes
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Thank you Laura who was my customer service representative! Her follow up with me was excellent!

Will definitely continue to do business with this company and would recommend them.

Date of experience: March 1, 2024
Minnesota
1 review
0 helpful votes
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Top Notch Customer Service
October 6, 2021

Marianne at ProDryers is the best! She quickly answered my questions and sent a quote. She was so accommodating and recommended another option when the item we originally were interested in had a long lead time. She emailed with updates and shipping information. I recommend ProDryers and if you can work with Marianne!

Date of experience: October 5, 2021
Texas
1 review
0 helpful votes
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Laura was so helpful with an order we needed immediately. She seemed to drop everything and help us out which is GREATLY appreciated. We received part of our order the very next day! Wonderful products and wonderful staff. Thank You!

Date of experience: August 9, 2022
Michigan
1 review
0 helpful votes
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Amazing customer service
February 26, 2021

Marianne provided Customer service that I have never experienced before. She had a pleasant attitude, she was knowledgeable of the products that you guys sell and you could tell she valued my time when we were on the phone. I will reach back out to her again for my business needs

Date of experience: February 25, 2021
Ohio
1 review
0 helpful votes
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Marianne with ProDryers offered exceptional customer service. We have not had the units installed yet, but everything arrived in good shape. It would be helpful if there was more details on the units on the website. I ended up having to place a second order for the chiller unit as I did not realize the dispensing unit did not include one. Free shipping at a certain dollar amount would be a nice feature to offer also.

Date of experience: July 25, 2022
Minnesota
1 review
0 helpful votes
Follow Lorena G.
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Laura helped me through the online chat, answered all my questions quickly. She then was able to email me a formal quote on what I was needing for our business, then we got them ordered. Quick and easy process, and pricing was good, thanks again Laura!

Date of experience: July 15, 2022

Overview

ProDryers has a rating of 4.5 stars from 152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ProDryers most frequently mention customer service and extra mile. ProDryers ranks 4th among Industrial Supply sites.

service
84
value
78
shipping
73
returns
29
quality
67