I ordered pair of Excel Dryers. Looked up online and called customer service number. Was connected to rep Laura within couple minutes. I say, best part of the transaction was customer service. Very attentive, professional and worked with me to find the right solution for my needs. She cared for me as a customer.
ProDryers does a great job being transparent because it's easy to track the status of your order. Also, Marianne is an effective communicator because I always get a response in a timely manner. Overall a good vendor!
I have a commercial bathroom remodel and needed 29 small transformers for flush toilets. Laura was able to get me a fantastic price based on quantity and processed the order really fast. She responded to emails within a few minutes. I highly recommend them, I hope to work with them again soon.
I was looking for some help on Hand dryers and Marianne Davis was extremely helpful! Not only did she give me the best deal available she also had them shipped out in 2 days! My customer was very happy that I was able to meet his deadline! This will be my only supplier going forward for Hand Dryers!
As a professional, I wouldn't use this company again due to their extremely high restocking fees for returns 25%. I work with other companies that offer professional courtesy of no restocking fees and discounted or no shipping costs. Disappointed
I recently had had an urgent request for accessories and had the pleasure of working with Marianne Davis whom not only provided me with special pricing due to the quantity, but also expedited delivery to meet our client's due date. I was extremely pleased with her customer service, positive attitude and would definitely work with the team on future opportunities.
Marianne was extremely helpful from day one. The product and shipping time was exemplary. Because of that, we ordered another Pro Dryer and received the same quality service. Thank you!
Terrific follow up from Laura in customer service. Checked in on my issue a few weeks after the fact even though it was not a problem with ProDryers. She went above and beyond and it was greatly appreciated.
Marianne was absolutely wonderful to work with, she took the time to go over several different products that I was interested in. When I am ready to place an order I will definitely reach back out to her, pro dryers you have an amazing worker.
I worked with Laura Schnob in the customer support sales department. She was very thorough and considerate. Glad to know great customer service still exist! Keep up the good work. Thank You
This reveiw is dedicated entirely to an individual employee (Laura Schnob | Sales / Customer Support) who responded to an issue I was having with a shipment. In the end the news I received didn't go in my favor but she was always responsive in keeping me up-to-date with where we stood in the process and helped me through finding a resolution I could deal with. Wish there were more individuals like this in the industry. Great Job Laura. Someone give this woman a raise or at least some type of gratuity. She's one you'd want to keep.
We had an issue with an order that needed to be shipped to AK... We called the Company and we got professional customer service help... Laura made our date... She knows the business and helped us ordering our needed product... thank you!
I am extremely pleased with my experience thus far & the customer service I've received with ProDryers. We have ordered many TA-ABS hand dryers & will continue to give ProDryers our business. Marianne is absolutely amazing! She's wonderful to talk to when I make orders, she's quick to reply & has amazing customer service. I can't thank her enough for always shipping the dryers quickly. She's the best! Thank you again Marianne!
I was extremely pleased with the level of professionalism that Marianne Davis gave to me a couple of weeks ago when we spoke on the phone. She knows her products and definitely cares about the person on the other end. I will call her when I am ready to place the order. She explained the difference between all of the grab bars and dispenser you sell.
One of the best buying experiences! Casey was spot on helping with specifications and info I needed to continue with purchase. Casey made sure that all my questions were taken care of before purchase was complete. I will definitely be dealing with this company again. Great customer service means alot!
Laura Schnob provided excellent and prompt customer service as my organization was looking to replace our old water fountains immediately. She was able to provide me with a quote on the day I put in the request and the I was delighted to see that the prices were fair and competitive. Thank you, Laura!
This was a first time purchase from ProDryers and from my initial contact I found its representative, Laura, to be most informative and pleasant throughout the process. I was in need of a commercial service sink to fit in a very small area in my new home. She was able to find one that met my requirements and within days it was delivered to me.
Laura was very helpful and made sure all of my questions were answered and all my needs were met. I would work with this company again on just the fact that the customer service was at such a high level. Thank you Laura.
I recently purchased some flanges from ProDryers for renovation work I am doing in my home. When they arrived I was disappointed to see that they didn't fit... but they should have based on the description of the part. I called customer service and spoke with Laura Schnob. She was incredibly polite and helpful and did the work necessary to determine that the wrong item was put into the package I received that was labeled with the part number that I knew should fit based on the description. Laura was also very responsive via phone and email letting me know that the correct parts would be shipped at no additional charge & when I could expect them. She also followed up to confirm receipt. Even though the mis-packaging was done by the manufacturer, Laura made a bad situation very tolerable and ultimately successful in that I got the parts I needed and they fit.
I was assisted by a very cordial and friendly lady named Marianne. She was super helpful. She made placing the order as easy as pie! She had my order shipped in a matter of hours. My order was Oasis P10CP/10 GPM Water Cooler in Greystone. My name is Brenda Riley and I ordered this product for my church, Oak Ridge Baptist in Rutherfordton, NC.
Answer: Good pricing and very easy to purchase the product
Answer: Yes, but not that much different. What made a different was the outstanding customer service I received from Marianne Davis.
ProDryers has a rating of 4.5 stars from 152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ProDryers most frequently mention customer service and extra mile. ProDryers ranks 4th among Industrial Supply sites.