Pro:Direct Soccer Reviews Summary
Pro:Direct Soccer has a rating of 1.6 stars from 222 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pro:Direct Soccer most frequently mention customer service, next day and football boots. Pro:Direct Soccer ranks 129th among Soccer sites.
Ordered football boots for my son with premium delivery, a week later no boots showing up even after an email to ask what had happened, no reply to email, called them said they would send out and refund shipping, nearly a week later no boots and no refund for shipping, called again same thing... they don't know what's happened... I have asked for a refund, but I have a horrible feeling they are in trouble and we will never see the boots or the £70 again. Avoid please!
Pro direct sport sent me incorrect shoe size trainer for my son and also wrong model. Asked for refund and had been told to pay for postage initially then will be refunded. Waiting over 3 weeks with numerous phone calls they have refunded part of the money. I will not buy from them again and its disgusting that they can keep my money for sending faulty item to customers. Shame on you
Jaafar Musa
Ordered & paid for some boots in August. They cancelled my order without informing me & have STILL GOT MY MONEY! I've called 4 times & each time (after being on hold for half an hour) am told the refund will be "transferred today". 3 weeks later: STILL NO REFUND. I suspect they are in financial difficulty.
Ordered a Man City shirt for my son on a Monday with next day delivery, so he could wear it to a home game. Was away with work for a week and came back Saturday morning to find it still hadn't arrived. They had e-mailed on Friday night to say it was a payment error or some other kind of technical glitch. Avoid, avoid, avoid!
It is clearly evident that this company have grown too big too fast. Cant deliver Saturday anymore, no customer care, broken promises of managers calling back. Took my payment, refused to ship goods unless I sent copy of bank statement? GDPR. Unable to speak to their dept whom handles this. I've used this company for years but it is sadly time to go elsewhere - will be using Nike.com direct from now on. Professional, trustworthy, and have an infrastructure to cope with volumes of sales
ABSOLUTELY SHOCKINGLY BAD. LIARS. TAKE YOUR MONEY BUT DONT HAVE THE GOODS. DO NOT ORDER FROM THIS COMPANY.
Been waiting 3 weeks for a pair of boots. After phoning them twice and waiting 20 minutes, I have been told it will be another week. Even though I paid extra for next day delivery. Still not received anything. Would not go near this company again. Ludicrous.
Brutal company. Ordered boots over a week ago and had to write to them to ask about my order. I found out that after placing the order and paying for the boots, they hadn't them in stock and won't be again even after taking my payment? Won't be ordering from here again! 10 working days to refund me as well...
Hi there
This wld probably be the last time i am sending a message to you guys. I placed an order for a pair of Pantofola soccer boots online on 19 Aug 2018 Sunday and got an email from Pro Direct that the item had been despatched. However, I have not had any response from Pro Direct despite sending several emails and calling your customer service hotline multiple times regarding the whereabouts of my goods. Worst of all, I have not received my goods till date, not even a tracking number. All the website has been showing since 19 Aug was that "Carriage to be confirmed". It was indeed appalling that a big company like yours have such poor or zero response despite your good effort in marketing sports porducts online. It is very costly to call UK from Singapore and I was put on hold for nearly 15min every time I called and no one bothered to pick up the phone. It has never been like this several years ago when I ordered 2 pairs of shoes and it arrived promptly without having to chase PDS for it.
I am very disappointed and sorry to say that if I don't hear from you guys within the next 24hrs, I wld proceed to lodge complaint to the Ombudsman association.
Thank you to treat this complaint seriously from a returning customer who valued your good service and wld expect consistency in your service level.
Look forward to hear from you soon.
Regards
Gavin
They used to be a great company however some bright spark upgraded their website to joke status
Avoid, you will spend loads of time selecting what you want from "what is available" to find it is not available or will never be dispatched
RIP
Hours and hours on hold trying to chase and order
No answer to emails
TO ALL KIT BUYER
AVOID THIS COMPANY
Bought a pair of running shorts that were on stock last 26th of July. They were supposed to be delivered on the 29th. At least it's what the website said. Well no email from them yet. I've sent 5 already and won't get a response. Now trying to cancel the order and not sure if I'll be lucky as this looks like F scam. Avoid this company please.
Been waiting over a month for a refund for a product they didn't realise was out of stock. They refuse to give my money back and are not responding to emails
Im now on to day 21 waiting for my delivery to even be despatched. I got an email 13 days saying it was being sorted. I phoned 10 days ago and today. Both times I was told theyd be despatched in the next 48hours and Id be refunded my delivery charge. Which hasnt happened. I strongly advise looking else where.
Order cancelled(Order: *******) but not refunded fully accordingly. Made numerous attempts to contact them for feedback on full refund to be returned unsuccessful. Avoid to buy from them at all cost!
If I could this company give zero stars, I would. Customer service - well it isnt. They have no respect for their customers time or money. They took money out of my account without sending the order. Many, many attempts to chase them with average phone queue of 29 minutes average. Avoid calling near closing as they cut you off even if your in the phone queue. Yes the air was blue. So unprofessional.
Ordered over 16 days ago, not advised at time of booking they were out of stock. I had to chase THEM regularly to find out why my order is late. Not that apologetic. No communication at all from them. When you get through they fob you off and assure you they will send to you urgently, I was told twice it was being sent next day delivery. Still waiting... Shocking experience. Never again.
I placed a order No confirmation of order sent so I checked and logged on to the website 14 days after placing my order and it had not been processed.
I emailed them and got no response
I tried to call it was a premium number waited almost 20 mins on line no answer.
Shocking! Please review before ordering...
My advice stay well clear.
Ordered items 5/7/18
Still not received
2 emails no answers
3 phone calls
To took 20 minutes plus to be answered
1 call answered quickly to be told system down
When I rang 6 days ago told items would be sent that day
Told today that were sent yesterday
Finally just received shipping e mail
At this moment Item at Exeter sorting office
Only buy from these if you have a fortnight to spare and a good telephone allowance
Communication non existent. Been waiting two weeks for an email confirming my order and giving an approximate delivery time. Theyve taken my money no problem. Sent two emails, no response. Ive used other sports sites and they email as soon as I ordered and its sent the next day. Whats their problem? If youre busy thats a good thing - take on more staff or you wont be busy for long.
This company are a joke can never get through to them.
Dispatching time is terrible
If your busy take more staff on.
About the business
Pro:Direct Soccer is the world's largest online football store, featuring football boots, trainers, kits, equipment & more. Pro:Direct Soccer is part of Pro-Direct Sport Limited, whose portfolio of online stores also includes Pro: Direct Running, Tennis, Rugby, Cricket, Basketball and sportswear fashion website Pro: Direct Select.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members