PriorityTire

I placed an order on May 28, and was told the shipment was going to be in 2 pieces. Each piece was supposed to have two tires. However when checking the tracking there was a discrepancy between the weight of the pieces in the shipment. Ironically one was half the weight of the other. When my tires showed up I only received 3 tires rather than the 4 I had ordered.

I was on the phone for almost an hour trying to get a hold of someone to explain the situation. The CS rep at first said I would have to file a claim with FedEx. I told him to check the tracking and see the discrepancy between the two different pieces weight.

He than asked for proof from a security camera. Thankfully I have cameras and was able to provide proof. I didn't even get an apology or anything for the delay. I want to know what if I didn't have a camera and wasn't able to 100% back up my claim? Would I be screwed out of a tire?

I asked for a rush on this and didn't even get that or a credit for the inconvenience. Honestly, wish I would have went with Simple Tire, spent the extra 25 dollars and got the tires all in one shot in less than a week.

They're method of shipping from FedEx is horribly slow and always gets pushed back 1-2 days at the minimum. Save The aggravation and go somewhere else. I will not buy purchasing from this company again.

In all your communications about the tire delivery it said that we would receive two boxes, each containing two tires. The tires came with two tires banded together with two of the banded tire bundles. These tires are absolutely filthy. They had something white all over the outside of them. It happened before they were banded together because they were white where they touched each other so it had to happen before they were strapped together. No boxes just filthy tires strapped together. I have actually cleaned them up some but here is a picture. What's going on? Also we sent an email on 8/11 that coupon code ATTN10J0XUG came through on text after we had submitted our order. We were supposed to receive a $10 credit but only received a $5 credit to our credit card on 8/18. This is the message we received in an email from you all on 8/16:

We've initiated a refund process for $10.
You can expect the funds back within 2-3 business days.

Thank you for your patience.
Andrew R.
Customer Service Representative

When I received 2 of the 4 tires that was the wrong ones. (Did not match picture). So I called and said don't send anymore. This is not what's on the order form. They sent the other two anyway. I asked for return shipping label within a day of receiving first ones and still don't have a return label or refund. WILL NOT EVER ORDER FROM HERE AGAIN AND HIGHLY RECOMMEND NO ONE ELSE DOES! The ppl on the phone were RUDE COCKY AND DOWN RIGHT IGNORANT. STILL WAITING FOR MY REFUND AND GET THESE TIRES OUT OF HERE. AMAZON NEVER GIVES GRIEF. MACYS NEVER GIVES GRIEF. EBAY NEVER GIVES GRIEF. ONLY PRIORITY TIRES HAS BEEN UNBEARABLE CUSTOMER SERVICE. I GUESS THEY FIGURE IF THEYRE CREEPY TO ME I WONT TRY TO CALL AGAIN. THEYRE RIGHT I WONT CALL. BUT I WILL LEAVE REVIEWS EVERYWHERE I CAN SO CONSUMERS WONT WASTE THEIR TIME NOR MONEY.

When we need tires, we go to priority tire. Great service, super fast delivery (two days via FedEx) and we've never had an issue.

Found some tires I wanted to try out, got them within 4 days can't wait for the rims I order to come so can try out these tires will be buying from them again