I ordered 1000 bookmarks. I used my design. It came out better than I hoped for. Earlier than expected delivery. I would use Print Place again.
I bought stickers from this company about half a month ago and they turned out great! The proof was a little blurry but the actual product came out great.
The process was very easy. They sent me a sample kit for free, they gave me a quote and my flyers look great.
Aside from the great quality and price one of the things I love most about PrintPlace is their terrific customer service.
Order #*******…Do not use! I sent emails to update what I wanted written on my placard. No response. Asked about shipment because I need it by 8/14 for my wedding anniversary! Going to call BBB to complain about their business.
Placed an order and paid for 1 day shipping. Delivery date of February 24th promised. It's the 26th today. They don't know where it is. Can't contact DHL, the shipper because they are closed on Saturday. Yesterday DHL told me the order would be in my mailbox by end of day yesterday. That was a lie. These are menus for tomorrow, Sunday.
The woman at PrintPlace is sorry.
They are the worst. Would not change a few words on an order. They said it was already in printing only after a few minutes of the order. There is no way it would be in printing that fast, because if it was why would they say it would not be shipped for 3 weeks when ordered. They lied. Then when asked if we could just stop printing and correct it they said they could but we would have to reorder and pay the full amount again. We then asked to just cancel the order and give us a full refund. They said that they would only give us a half refund. They are ripping off people. This is a very bad company with very bad people.
Hello Stan, Thank you for reaching out to Print Place. We are very sorry to hear about your experience. Will you send us a direct message with your order#? We will be happy to review the issues and follow up with you.
Thank You,
Customer Care
This company is also known as PrintPlace. I am a luxury home photographer with a background of 27 years of experience in print publishing. I have published hundreds of luxury home magazines and managed the printing. I sent a real estate brochure to PrintPlace and the did a horrible job of printing. The brochures were so dark and black ink was way too dark. I spent over an hour on the phone with customer support, they told me that they would re-print the brochures and the next day a customer service rep came back and said they would not re-print the brochures... they stole $395 dolloars from me basically because now I have to have the brochures re-printed somewhere else for my customer... horrible company with terrible customer service and the printing they do is awful. Don't order anything from them.
Hi joe c,
Thank you for providing us with your honest feedback regarding your recent experience with us regarding your brochures. This feedback provides us an opportunity to ensure that you stay satisfied with our service & products as well as gives us an opportunity to get better. We apologize that the order did not meet expectations and the printing did not turn out as expected. We would like to know more about the order and review further for you. We will send you a direct message shortly to obtain additional information.
Customer Care
I tried to reorder exactly what I had ordered the last time but when I tried to do that they made me re-upload my logo. I inadvertently uploaded one without my address on it. My fault. But if the reorder had been an actual reorder I couldn't have done that. What I received was fine but without my businesses address with my logo.
Very painful to work with their customer service. It is not US based. It takes a long time (days) to communicate with their customer service because they are based in another country.
Ordered postcards for work for various events. The staff was very friendly and helpful, the turnaround time was quick, and the quality was outstanding!
I would recommend ordering postcards!
Print Place made the process of ordering our banners very easy. The quality of the banner and the printing are top notch. Thanks Print Place.
I purchase from PrintPlace often and have always appreciated their fast, accurate service! Highly recommend!
Envelopes arrived exactly as expected and at a cheaper price than the place that I previously did business with. Thank you!
Paid for the express in order to give a little gift to my wife for our Anniversary and am still waiting for it. Asked for refund and they wouldn't. Terrible business
Hi, Jonathan. We apologize that your order did not arrive when expected. We would be more than happy to take a closer look at your order. Would you be able to update your review to include your order number so we can review it and follow up with you?
Customer Care
Great quality products with an incredible customer service. I recommend it without a doubt. Try it and live the experience.
I was very pleased with the whole process from start to finish. Will be doing business with them soon
Online ordering was easy, email updates kept me informed of the order progress and the stickers looked great!
Overview
PrintPlace has a rating of 4.1 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrintPlace most frequently mention and customer service. PrintPlace ranks 35th among Printing sites.
- Visit Website
- Arlington, TX
- Edit business info
Business History
Our customer service team members are here to make you happy. Our helpful representatives are on-site at our print shop in Arlington, Texas.
The PrintPlace.com art department is comprised of graphic designers whose technical skills are unmatched. They are meticulous about carefully checking every single job before it prints. They will alert you if there are any issues with your bleed, resolution, or other areas. This extra quality check assures you that your artwork will print well.
After your job passes our art check, our pre-press, press room team and bindery staff take care to make sure your order turns out right, every time.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Diane. We are sorry that you haven't received a response on your concerns yet. We would be more than happy to assist you. However, the order number you provided seems to be incomplete as it does not bring anything up in our system. Would you be able to update your review to include the complete order number so we can follow up with you on your concerns? Thank you.
Customer Care