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How easy is it to get a hold of customer service at PrintPlace?

asked by Barbara L. on 12/5/19

3 Answers

Customer service doesn't exist for them. They don't care

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It is easy to get in touch with them but not easy to handle any issues or problems. In my experience they don't always understand what your question is and I spent a lot of time on chat and the phone waiting for them to contact the other department that is based in the US where the customer service is not. Sometimes I was told they would email me because they couldn't speak to the department doing the actual printing or mailing. If you have a simple project, I'm sure this company would be fine but for anything that will require contacting them, I advise against it. Years ago they used to handle their own customer support but they no longer do.

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Was very easy to get in touch with customer service via web or phone

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