PrinterPix

Shopping experience was fine but the process of creating a photobook was difficult and time consuming. It was not easy to navigate through to create the book and frustrating at times. I would hope that they improve the platform for future use.

It was easy to make the blanket but the delivery was not correct. The delivery address was not correct it was a gift for my sister Kimberly Mackall in OKC but instead it was delivered to my home with no name on it. She would've received it on Friday but instead I had to spend more money to mail it to her to receive it in Tuesday. I also called in to let customer service know the delivery address was incorrect. She wrote down my sister name and OKC address and it was still not correct.

The pictures came out beautifully. However the title I added at the bottom of pages were in gray instead of white. (Making it barely visible.)

Personalized blankets turned out great. Only disappointed was the cost to ship to Canada which I was not expecting!

Easy to do but 2 of the pictures had the heads cut off🤨

I paid for hd in one of the books and cannot tell one from the other. Not worth the extra cost

A little hard to navigate. Could not add header to book #3

Prices are good but the shipping takes much longer than it says. It says the standard shipping is 5-10 days and it usually takes around 3 weeks to get to me.

Do not like all the "upgrade charges" seems like hidden fees.

I purchased a Groupon for a "print on stone" from them. I believe I had used them in the past for another item. I was excited that the Groupon gave me "86% off" but like some other companies that live on Groupon PinterPix seems to have adopted several tricks to get your order total up that you MUST be vigilant of. First, they charge insane shipping on your discounted item. I had to pay $12.95 in shipping to ship one small 6" x 8" item. I ship merchandise... they pocketed at least half of that as profit. Even more troubling, as you checkout the site automatically adds an extra $5.99 for a "stylish wood stand" you don't want but have to actually uncheck so it doesn't end up in your cart. Then it doesn't ask if you want to buy a photobook or a couple other of their products, it has several already checked off to "add to your cart". You must read each page as it tries to force add ons into your card (like a second of what I was buying at a discount... which I didn't want). My cart was full of merchandise I never wanted but I had to page back and learn how to remove the stuff they were adding on their own to my order. Bottom line, when a company needs to be sneaky like that to get your order total up they are either underhanded in their business practices or VERY desperate for non-discounted business so they are selling Groupons to get people to the site and then trying to trick people. Neither is good. Buy but buy with great caution to make sure you are getting a deal.

Wouldn't let me do 2 different photos kept telling me I had empty slots.

Groupon deal for two masks said the shipping cost $15.99. Was charged $20.79 by Printerpix. Called customer support and they will refund the difference. Just be careful to check your shipping. It is expensive because it is being shipping from overseas. Make sure you're not over-charged. It takes longer to receive the product, so I have yet to see how it turned out. I will update my review once I receive the masks.

I was having issues with by Groupon voucher in the cart, it kept showing only 2 cards when I kept changing it to show 45 cards. I called customer service and talked to Aishwarya and she went into my account and changed my quantity in my cart to reflect the 45 cards. I'm so glad I noticed it and called. I will keep that in mind the next time I am needing to order anything. The website did not seem to be too user friendly but after talking to Aishwarya she informed me that the site is more compatible with Google Chrome

I purchased two metal prints. Both arrived with streaks every half inch on the picture. It looked like it was printed with a cheap ink jet printer that was running out of ink. Apparently there is no quality control. I tried emailing support and started a conversion there, but in the middle of it their email server started having issues as every time I tried to reply, it sent me a message back saying the message could not be delivered because their mailbox is full. This has gone on for days. I tried calling support in the afternoon and spent 15+ mins waiting on hold and gave up. I then called the next morning and spoke with someone much quicker and they were able re-order my two prints. In another 13-15 business days I will be able to verify if the replacements are of better quality.

Design page was a little hard to navigate and all your up sales

I love the pics on my blankets but they're not the material I thought they would be. I used groupon so the price is worth it but I wouldn't pay the full asking price without coupon or discount.

Could not reach customer service by email, but Live Chat worked. Bhuvaneshwari was helpful in helping correct an error after I placed an order using Groupon. Although I am not too happy that I have to pay additional S&H to get the other 3 canvasas ordered, I hope that the end product will be worth it.

After purchasing a "Groupon" for two blankets (excluding shipping), I had an issue with ordering on the website and followed up with an email to the company regarding my issue. After at least 4 failed attempts to have anyone return my email (aside from the generic response thanking me for contacting Customer Service and providing a ticket number), I contacted the company via the phone number on the website after more than 3 weeks.
Though the conversation with the customer service representative was challenging, explaining my issue and resending emails/order confirmations, I give 100% credit to Ms. Rev Smith for working with me and listening to my concerns and thank her for the time and patience.
As for the company overall, and despite a "higher volume" due to current conditions, etc., I was quite disappointed. A company of this size and the degree of negligence demonstrated is certainly disheartening in what I, as the consumer, had to do to obtain attention and resolution (which again Ms. Smith did) versus the automated email responses received from my on-going concerns sent.

We had a problem with the delivery fee and I contacted the tchat. I spoke with Patricia who was really helpful, quick and fixed my problem. I told her to mention this to the general website. She said she would.

I had ordered some metal prints and used the 2 day shipping. When it didn't come when it said it would I contacted them and they said it was the shippers fault and I should contact them. The shipper said they never received the package. PrinterPix did adjust my shipping by 50%. Eventually they fixed the problem and I received my package even though it was later than I expected. The quality was alright but I thought the shipping was excessive any at 50% off.

It isn't due to the people that work at Printerpix that it is difficult. The setup needs to be more user friendly and a tutorial would really help. I was told to go on YouTube which I did but it still was not very understandable. Anytime I called the agents were very nice but most times the info they gave me didn't work to solve my problems. Today, at long last I finished a 40 page book which I had a Groupon for only $13.99 for 3 forty page books. The shipping came to $16.99 so for approximately $10 a book I had three books to share with my children. When I ran into a problem getting the books in my cart I had help from your agent Aishwarya in making it all work out. She not only handled my problem but was nice enough to wish me a Happy Thanksgiving.