PrinterPix

I recently purchased a groupon for 5 calendars. The product turned out fine, but it is the last time I will ever use this company. I created my calendar and added to my cart. This was late on a Sunday evening. I checked out, it said 5 calendars with my voucher were being ordered but I never got a confirmation email. When I logged back in to verify the order went through it said there was something wrong with my address (even though it was fine) and that the order hadn't been submitted successfully. I called first thing the next morning as soon as the company opened to see what was going on and figure out how to get my order submitted. The person I spoke with was completely rude, said the order had gone through but was only for 1 of my 5 calendars. Even though the order hadn't even been started they refused to change the quantity to 5 and fix the order. They said I hadn't placed the order correctly and had to repay for shipping. I asked to talk to a manager, I was told they weren't available but was assured they would call me later. I am still waiting for that phone call. I couldn't pay the additional shipping over the phone and had to wait 24 hrs to receive a link to pay. Once I paid I called back to get the rest of the order submitted and was told I hadn't paid even though I had and that I would have to call back later. After several attempts I finally got the rest of my order submitted. Given the rudeness of the customer service representative I had to deal with and their unwillingness to make the situation correct, I will never use this company again. I also had a bad experience a few years ago when I tried to order metal prints through this company. 2 arrived completely smeared/unusable and one never arrived until months later. Whenever I called they couldn't tell me what had happened to it and wouldn't do anything to resolve the situation. This was another Groupon and I ended up having to get Groupon involved in order to get a refund for my purchase.