PrinterPix

I did a Live chat with Patricia, who was INCREDIBLY helpful with the issue that I had with my order, which was my error. She went above and beyond to help and ease my worries.

I agree with the other reviewers that this company has the absolute worst customer service ever! I ordered three separate photo books of differing lengths, which was clearly shown on the invoice. When my order came, I received three books. However, one of them was a duplicate, so I was still missing the third book I had ordered. When I called customer service, I was on hold for a long time. When at last I spoke with Ash, I was told the error was mine-that I had ordered one of the books twice. However, my invoice clearly showed that I had ordered three books with different page lengths. I was told to take a picture of the duplicate book and email it. After emailing back and forth, calling SEVEN separate times, and even escalating to the manager, Siraj, I was told the error was still mine, regardless of what my invoice said. I was told I would need to pay additional shipping if I wanted the book I spent hours creating. I am so frustrated with the lack of customer service and rudeness on the part of their representatives. I have spent HOURS of my time trying to resolve this issue. In all but one of my phone calls to the company, I had long wait times. I was disconnected twice after having waited upwards of 40 minutes. I was told by Ash that she would call me back to update me on status, and she never did. I expressed concern about being disconnected at the beginning of my phone call to Siraj, and was told he would call me back THE FOLLOWING DAY if we got disconnected since our phone call occurred at the end of their work day. Sure enough we were somehow disconnected, and I never received a phone call from him the following day. I still have no resolution. In regard to the product, it was inferior to other photo book companies I have used in the past. The binding and picture quality were sub par. There are so many other photo book companies out there, don't waste your time and money on this one. They do not honor their invoices, give you the run around, and are rude in the process!

The process was very easy and the cost was affordable. I appreciate the opportunity to find another unique gift.

Fantastic! Album is beautiful! A wonderful way to remember this trip.

Smooth process. The quality was great. My mother loved her gift. Definitely recommend to other buyers.

It was a quick process. It was easy but a little complicated due to them trying to upgrade from the free order. I really appreciate the free blanket.

I had a little hiccup but was able to get help from customer service. They were very supportive and willing to help