PrinterPix

I purchased over $100 worth of coupons (they do promos with really good prices and you pre-pay for items you create and order later). I had used Printerpix before in this manner for photo albums and the system was a little "glitchy" so getting the albums created was challenging. However, when I finally got it done I was happy with the final product I received. About a year later I wanted to make and order a few additional items including photo albums so that I why I bought all the coupons for pre-paid items. However, this time I was not able to get the system to work adequately to finish (the albums were 100 pages so when your work is lost and you have to start over multiple times it takes a LONG time) - I was never able to get the albums done because of all the issues and asking for help from customer service went no where. The coupons then expired and I had not been able to get the items created and ordered so I sent no less than FIVE messages to customer service about this and have received NO response. VERY DISGUSTED with this given the amount and time I spent trying to create & order their products. Seems like service has gone downhill dramatically since my initial order - very upsetting that they continue to take customer money but don't provide assistance to customers when their are issues (and it sounds like a LOT of customers have issues with customer service).

I made my order on October 29th, 2020 to avoid the Christmas rush. The first box arrived with the same mug, DUPLICATED! They lied and said I made the order twice when in fact, they erased the second cup from my projects THREE TIMES. But it didn't stop there, in my next order I had three magic mugs and 1 magic latte mug, ordered on 24 October 2020. The box arrived on 11/8/2020 and it had three magic cups, no latte (picture below). I email them, twice, response: came three weeks later: order was sent on 11/3/2020. THEN I received an email from the Sales Department of Printerpix saying, "You order has not been created. Please come back and finish so you can have by Christmas! I was so angry so I sent the Sales Email to Customer Service that was clear proof they NEVER printed my cup. Debbie wrote back with an apology and said she would get me my missing cup and send a picture of what was received, which I did, that was on 11/24/2020, next email I received was 12/28/2020 saying, again, the same lie again and from the same person, Debbie, who said she was going to get my missing cup; even though they had proof they did not create the cup as paid for. The creditability, customer service, and lack of professionalism is beyond loathsome.

Very fast set up. Great prints on the cover. I will use the company again.

So very pleased with this gift! It's great quality, and the pictures look like they coils come to life!