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PrinterPixReviews 4,818

3.5

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PrinterPix Reviews Summary

PrinterPix has a rating of 3.5 stars from 4,818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrinterPix most frequently mention great quality, photo book and long time. PrinterPix ranks 2nd among Photo Printing sites.

service
258
value
233
shipping
242
returns
140
quality
192

Instant Feedback

15,188 reviews

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New York
2 reviews
0 helpful votes
Follow Tracy R.
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Excellent quality and craftsmanship
September 14, 2023

Excellent quality and craftsmanship. I'm really pleased with my purchase.

Date of experience: September 14, 2023
Iowa
1 review
0 helpful votes
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Received the 3 blankets I ordered and am so happy with them.

Date of experience: September 14, 2023
Illinois
1 review
0 helpful votes
Follow B R.
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Great price, fast shipping, beautiful good quality canvas.

Date of experience: September 14, 2023
New York
1 review
1 helpful vote
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Prices are good but the shipping takes much longer than it says. It says the standard shipping is 5-10 days and it usually takes around 3 weeks to get to me.

Date of experience: September 14, 2023
Arizona
1 review
0 helpful votes
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It looked great
September 14, 2023

It looked great - I was happy with the quality and the product and look. I think I would've gone with a larger size, but it is a great piece that will look great on our wall.

Date of experience: September 14, 2023
Georgia
1 review
0 helpful votes
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Reliable
September 14, 2023

Reliable. Excellent quality. Easy to personalize. Highly recommend.

Date of experience: September 14, 2023
Texas
2 reviews
0 helpful votes
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Shopping experience was fine but the process of creating a photobook was difficult and time consuming. It was not easy to navigate through to create the book and frustrating at times. I would hope that they improve the platform for future use.

Date of experience: September 14, 2023
Pennsylvania
2 reviews
0 helpful votes
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Easy and fast
September 12, 2023

Easy and fast. Excellent quality. I loved all the photobooks. I have 6

Date of experience: September 12, 2023
New Hampshire
1 review
1 helpful vote
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Whoever bought Collage.com should have learned how they did their work. They were 10,000% spot on with all the items we b
Bought from them. Images were always clear and the colors were true. After the first delivery, we never had to wonder about the subsequent orders. We knew they would be incredible. Snd they always always were. Collage.com never disappointed.

Do, yesterday we received our first order from Printerpix.com. We are so very disappointed with the quality of the material and the printed images that we will not be going back for a 2nd order. The colors are dull and darkened and not clear at all. I would advise anyone who is looking to create a photo blanket of memories, do not use Printerpix.com. I will attach photos of what I submitted and what came on the blanket. It's night and day by comparison. I hate to say this, but... order at your own risk. If this is the best they can do, it's not good enough.
The 1st image shows what I submitted. My camera is 108 mpx's.
The remaining images are what came on the blanket. You decide.

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PrinterPix attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 11, 2023
New York
1 review
0 helpful votes
Follow Laura A.
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Best deal for quality product and service.I love anll my canvasses. They look perfect. Easy to use site and easy to understand. Thanks!

Date of experience: September 7, 2023
Virginia
1 review
0 helpful votes
Follow Tiki A.
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Horrible Company
August 20, 2023

I placed an order on 8/6/23 and today is 8/20/23, still haven't received my picture. I tried emailing at *******@printerpix.com and it was not delivered. This so called "company" should be shut down. If I could give zero stars I would but that's not an option.

Date of experience: August 20, 2023
Cheryl S. — PrinterPix Rep
over a year old

Dear Tiki,

Thank you for reaching out to Printerpix and expressing your concerns regarding your previous experience with our company. I would like to extend our sincerest apologies for any inconvenience that you may have experienced in the past.

I want to assure you that we are committed to providing our customers with the best possible experience. We are always looking for ways to improve our service, and your feedback is invaluable to us. I have investigated your account and I can see that you have already been contacted by our customer service team to resolve the issue.

If you want you can also reach us out at resolutions@printerpix.com with your order details and the issue you faced with us. We will look into it and resolve the issue and compensate you in the best possible way.

Sincerely,
Printerpix!

Illinois
1 review
1 helpful vote
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Service was trash! Customer service was trash! What I got was trash. Find somewhere else for this work!

Date of experience: August 2, 2023
Cheryl S. — PrinterPix Rep
over a year old

Dear Keon,

I am so sorry to hear that you had a negative experience with your recent order. We take all customer feedback very seriously, and we are committed to making things right.

I understand that you are frustrated with our customer service and the quality of the product you received. I have investigated your account and I can see that you have already been contacted by our customer service team to resolve the issue.

I want to assure you that we are committed to providing our customers with the best possible experience. We are always looking for ways to improve our service, and your feedback is invaluable to us.

I would request if you could reach us out at resolutions@printerpix.com with your order details and the issue you faced with us. We will look into it and resolve the issue and compensate you in the best possible way.

Sincerely,
Printerpix!

GB
1 review
2 helpful votes
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Not good
July 22, 2023

This company, is not good,its the worse type, its like going g around d in circles for days on end, first of all my picture came back with a picture inside a picture, of course I am not happy, amd they say money back garranteed, well no such luck, a waist of money,now you can cleay swe what I would of wanted, but not these people, this people dont give a damn, I will never go with this. Disgraceful company again

Date of experience: July 22, 2023
Cheryl S. — PrinterPix Rep
over a year old

Dear Peter,

Thank you for reaching out to Printerpix and expressing your concerns regarding your previous experience with our company. I would like to extend our sincerest apologies for any inconvenience that you may have experienced in the past.

I understand that there might be issues with the quality of the products you received. We take full responsibility for the errors and would like to rectify the situation as best we can.

I would request if you could reach us out at resolutions@printerpix.com with your order details and the issue you faced with us. We will look into it and resolve the issue and compensate you in the best possible way.

Thank you,
Printerpix!

Minnesota
1 review
0 helpful votes
Follow T L I.
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False advertising
July 12, 2023

Got an email stating PRIME23 for free shipping made 2 books no free shipping "didn't spend$49 that was NOT clear in the offer they sent. Customer service was no help

Date of experience: July 12, 2023
Cheryl S. — PrinterPix Rep
over a year old

Dear Customer,

I totally understand your concern. I understand that you had a negative experience in the past, and I want to assure you that we have taken your concerns seriously. Our aim is to provide exceptional service and meet our customers' expectations.
Your feedback holds great value to us and I would really like to make things right for you so you can have a good experience with us.
Kindly reach us out at resolutions@printerpix.com with your order details and the issue you faced with us. We will look into it and resolve the issue and compensate you in the best possible way.

Thank you,
Printerpix!

California
2 reviews
1 helpful vote
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I wish I read these reviews before ordering from this company. We had a deadline for our photo album. It has been 14 days since the order was submitted and we still haven't received any email update about the order. After contacting the customer service to ask paying for faster shipping, we got a response from an agent. But all she said was that they can't do anything about it? So, we missed our important date. And the photo album is still no where to be found. I spent countless hours to create our special wedding album. And for the order to disappear, it's beyond upsetting. I won't ever do business with this company ever again and will be sure everyone I know will stay away from them. Unethical company...

Date of experience: June 20, 2023
Cheryl S. — PrinterPix Rep
over a year old

Hello Sam,

We appreciate you taking the time to share your feedback with us regarding your recent order. We value all feedback from our customers.

We offer you our sincerest apologies for the poor service you experienced during your recent interaction with our company. We deeply regret any inconvenience or frustration this may have caused you.

We deeply regret that your order was not delivered to you in time for your important event.

I would request if you could reach us out at resolutions@printerpix.com with your order details and the issue you faced with us. We will look into it and resolve the issue and compensate you in the best possible way.

Thank you,
Printerpix!

Florida
1 review
0 helpful votes
Follow Maureen T.
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Purchased through Groupon. Web site is not user friendly. Uploaded photos are in random order which makes very difficult to place photos in any chronological order. Will never purchase from them again.

Date of experience: June 9, 2023
Washington
1 review
0 helpful votes
Follow A M.
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Extremely bad experience.
I ordered 2 photobooks on April 9th (I should add that the website was extremely slow and it was a real hardship to create the photobooks, it took us more than 4 hours). The photobooks processing time was written (only at the end of the process) to being between 2 and 9 business days. At 10 business day, the order was still not processed so I contacted them. They told me to be patient and tried to let me know how to count business days. When I told them I knew what business days were and showed them that we were at 10, they stopped answering my email. We are today at 11 business days and I still have no answer, my order is still not processed and not sent.
If you have pictures or photobooks to print, I would advice you to do it somewhere else. It was my first experience with them and it will be my last one.

Date of experience: April 24, 2023
Maryland
1 review
0 helpful votes
Follow Novinca V.
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Photo blanket
March 29, 2023

This was of poor quality and they guarantee is crap they sent me the same quilt without fixing there mistake ask could I send back since it was no good to me didn't get a reply

Date of experience: March 29, 2023
Omar B. — PrinterPix Rep
over a year old

Hello Novinca,

We appreciate you taking the time to share your feedback with us regarding your recent order. We value all feedback from our customers.

We apologise for any shortcomings from our end. Looking at the image you have provided it may seem that the photos submitted are dark, however, we want to find the best solution for you. Could I kindly ask you to email us on resolutions@printerpix.com with your order details in order for us to be able to look into your order.

Thank you,
Printerpix!

California
1 review
0 helpful votes
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I bought a Groupon & then paid extra to upgrade my order. Printerpix took my money, but never applied the upgrades to my order. They did not respond to my emails or inquires. I got a horrible product & never got my money back.

Date of experience: February 23, 2023
Omar B. — PrinterPix Rep
over a year old

Hello Teresa,

We appreciate you taking the time to share your feedback with us regarding your recent order. We value all feedback from our customers.

We are sorry that the upgrade did not apply to your order. Could I kindly ask you to email us on resolutions@printerpix.com with your order details in order for us to be able to look into your order and ensure a replacement can be offered with the correct upgrades.

Thank you,
Printerpix!

Illinois
2 reviews
1 helpful vote
Follow Karthik M.
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Not a recommendation
February 18, 2023

I placed an album print order on 2/1 and the product is not yet shipped even after 18 days since the order date. I contacted customer care and they have no updates or knowledge about the delay. They simply said the work is in process and wil be shipped once ready. Not a recommendation! Bad Service! No one tracks the order fulfillment from printerpix and they let customers go after them following up with an order. Don't go for this product!

Date of experience: February 18, 2023
Omar B. — PrinterPix Rep
over a year old

Hello Karthik,

We appreciate you taking the time to share your feedback with us regarding your recent order. We value all feedback from our customers.

We did face some production and shipping delays during this time of year as it was a busy period. We do apologise as it was not our intention to cause any delays.

Could I kindly ask you to email us on resolutions@printerpix.com with your order details in order for us to be able to look into your order and ensure compensation can be offered.

Thank you,
Printerpix!