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PrinterPix Reviews Summary
PrinterPix has a rating of 3.5 stars from 4,818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrinterPix most frequently mention great quality, photo book and long time. PrinterPix ranks 2nd among Photo Printing sites.
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After researching the best place to order holiday cards, I settled on printerpix. After I created my card and went to check out, I was hit with a shipping cost of $34.99! I attempted to reach out to customer service three times and received NO response. Very unprofessional in addition to a rip off of shipping charges!
I had a little hiccup but was able to get help from customer service. They were very supportive and willing to help
I ordered a photobook almost a month ago and they haven't shipped it out. I can't get them to reply to my emails, Facebook messages, contact us page, anywhere. They started ghosting me about a week ago after lying to me about giving me a refund for a product they never sent and about having sent the product to the post office. They are acting as though this is a scam, so watch out before buying anything from them. You won't get it and they won't make it better.
After speaking with customer support live and confirming with an email, they still sent my Christmas picture cards to the wrong address. They now sit 160 miles away from where they were supposed to be sent. Now customer support does not respond to my emails. NEVER AGAIN
Timeframe from placing order to delivery is no where close to estimate. Recent order placed 11/8/23, received email 11/12/23 saying "adding a touch of magic to your order", and no additional update. Estimated delivery cannot be obtained. Another order placed in October 2023 took more than 35 days to receive my delivery, which is disappointing since each Photobook costs about $12 for shipping and delivery. Business is difficult to get on the phone and is apologetic about their customer service.
Impossible to reach a person or to get a call to address a problem.
Very small. Picture is on bottom page with calendar, not normal sized calender. Thin cheap spiral, have to flip it around for the rest of the 6 months. Because of this design the pictures rub against the wall ruining them. Over priced for such a small calendar and not all 12 months are on the front
Ordered a metal print on November 11th. The print hasn't been shipped and its the 20th of November. I called customer service and he said he has no Idea when the print will be sent. It needed to arrive by November 24th. I've already reversed payment with my bank. DO NOT DO BUDINES WITH THIS COMPANY! NO TRACKING NUMBER AND NO IDEA WHEN I WILL GET MY PRINT.
I spent over $600 to creat a gallery wall last year. When I recently ordered to replace a photo I received a very inferior product due to the company's redesign. Got a really cool response when I inquired. Will
Not be doing business with them again. They are not about quality.
This company does not stand behind its products. My photo was printed on dark metal, not white like I requested. They had no intention of allowing me to return my wall piece. The metal itself is extremely flimsy. Her head and feet printed on the edges of the metal and I was so disappointed.
We were pleasantly surprised with the quality of your canvas pictures...we will definitely share your site with family & friends. Thank You so much!
Shipping seems high
The picture is not centered in the frame.
Very disappointed
The metal prints are great but all arrived dented. The larger print was dented in multiple spots.
I just received my products and they look absolutely terrible! One photo has big brown
Smudges that aren't in the actual photo, they are very translucent not like other metal prints I've ordered in the past. They are so pixelated looking (and not because of my photo size) they look blurry. I was so excited to hang my beautiful wedding photos up and these are so terrible I can't even hang them up! They absolutely just take away from the beauty of my wedding and Greece. My acrylic prints I ordered from Canvas one are a million times better looking.
Dear Andrew
We are so sorry to hear that you are not satisfied with the quality of your metal prints. We understand that you are disappointed with the smudges, translucency, pixilation, and blurriness of the prints.
We have investigated the issue, and we have taken steps to ensure that it does not happen again. We have also spoken to our production team about the importance of quality control, and we are implementing new procedures to ensure that all of our metal prints meet our high standards.
We would like to offer you a full refund for your order, or I would be happy to send you replacement prints. If you choose to receive replacement prints, I will personally oversee the production process to ensure that they are of the highest quality.
We apologize for any inconvenience or frustration this has caused you. We value your feedback and your business, and we are committed to providing you with the best possible experience.
Thank you,
Printerpix!
Making my canvas wrapped photo was pretty easy. Trying to order it cost a little bit of a problem when the website would not complete my order. But with the help of the representatives, the problem was solved, and I finally received my beautiful canvas photo. They did a beautiful job on it. It looks so nice and I'm very happy with it.
Ordering was easy, product delivery was quick. Recommended!
The blanket I ordered turned out perfect! Every detail of the picture I sent in came out beautifully on the blanket. After I had put in my order, I received updates as the blanket was being made. My order came quickly and with the expected delivery date via FedEx. Thank you for a beautiful job!
It was to small for the price I paid. I feel you should make the blankets a little larger for the price.
DearNetty,
We appreciate you taking the time to share your feedback with us regarding your recent order. I want to assure you that we take all customer feedback very seriously,
I am so sorry to hear that you are not satisfied with the size of the blanket you purchased. I understand that you feel that the blanket is too small for the price you paid.
I would request if you could reach us out at resolutions@printerpix.com with your order details and the issue you faced with us. We will look into it and resolve the issue and compensate you in the best possible way.
Thank you,
Printerpix!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kathy,
We appreciate you taking the time to share your feedback with us regarding your recent order. We value all feedback from our customers.
We offer you our sincerest apologies for the poor service you experienced during your recent interaction with our company. We deeply regret any inconvenience or frustration this may have caused you.
Your feedback holds great value to us and I would really like to make things right for you so you can have a good experience with us.
I would request if you could reach us out at resolutions@printerpix.com with your order details and the issue you faced with us. We will look into it and resolve the issue and compensate you in the best possible way.
Thank you,
Printerpix!