I have been using Print 24, on a regular basis, for over a year now. I've ordered brochures, banners, roll up banners and will shortly be ordering leaflets and catalogues. Overall I am very pleased with the service. I have had a couple of issues with printing imperfections/missing items but they were sorted very swiftly! The only downside is that postage for various items cannot be combined.
While cheap printing their customer service is cheaper. Misinformation was given by their graphics team regarding artwork and while they state; We understand that this message is not totally clear to understand they fail to take ownership, or even partial ownership. It is a misfortune of having to deal with their horrible customer service and payment has been disputed with and escalated to PayPal.
Worst customer service you have ever seen. Bought some folders, downloaded their template, instructions were terrible and the template apparently wasn't even the right size! Every time I submitted new artwork there were new problems and they couldn't show me an example of completed files so I can get an idea of what needed to be done.
WORST. SERVICE. EVER.
Don't be tempted by Print 24's prices, their customer service is absolutely shocking!
If you make a mistake navigating their many drop down boxes when ordering e.g. accidentally select single sided rather than double sided, instead of charging you the difference they make you reorder and charge you a cancellation fee.
They recently screwed up the printing of our order (thin paper instead of thick card), and instead of giving us a proper apology and a refund, they would't give us a refund unless we posted them samples to Germany which is such a hassle. When they got our samples, they then emailed (see attached) to offer us either a reprint (for an event that had already happened), or a partial refund in print credits only - so not an actual refund at all!
Tip for consumers: I recommend Solo Press who have excellent customer service and a much faster turn around time included in their standard price!
I needed another supplier for my business cards. Found print24 online with Google. Ordered twice as much cards (1000 instead of 500) for less than half price incl. shipping from London to the Netherlands for only 23,75 euro!!! That is amazingly cheap. We were very positively surpised when the cards arrived after only 5 days, well wrapped. Good Quality!
Print24 will be our supplier for printing works. Also their banners and flags look very good at a very good price.
At first you will have to sort out a bit how the site works, but is easy. Uploading of files after the ordering and palmet process is also easy. Thanks for good service, glad! ASH team Netherlands
If you're not careful when submitting designs they charge you extra (15 euro) I' am a trained graphic designer and yet they refused my design because it supposedly was not in accordance with their terms.
But the conditions were not clear in the submission of the designs.
After a call, they had to admit their fault, but still they had to charge extra.
Tip for consumers: Just received a sign that was intended to be attached to the window with suction cups. The suction cups were not present, so I can not use the plate. After contacting customer service, I found that I ordered a "suction cupboard" (as formulated in their web text), I have to order suction cups separately. Strange but true.
Excellent quality with very helpful customer support!
Just ordered 500 posters from Print24.com. The pricing was awesome and the quality was amazing. The posters got shipped quickly and I couldnt be happier with them. The entire company was great to work with. Customer service was beyond helpful over the phone. And data uploading was made easy through the site. I will be ordering more from Print24.com
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