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Sam L.

Contributor Level

Total Points
81

1 Review by Sam

  • Print24

5/10/17

Don't be tempted by Print 24's prices, their customer service is absolutely shocking!

If you make a mistake navigating their many drop down boxes when ordering e.g. accidentally select single sided rather than double sided, instead of charging you the difference they make you reorder and charge you a cancellation fee.

They recently screwed up the printing of our order (thin paper instead of thick card), and instead of giving us a proper apology and a refund, they would't give us a refund unless we posted them samples to Germany which is such a hassle. When they got our samples, they then emailed (see attached) to offer us either a reprint (for an event that had already happened), or a partial refund in print credits only - so not an actual refund at all!

Tip for consumers:
I recommend Solo Press who have excellent customer service and a much faster turn around time included in their standard price!

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