PrimeStyle

I ordered an engagement ring and wedding band through Prime Style. The engagement ring went smoothly, but the wedding band has been nothing but trouble.

The original band was no where close to matching with the engagement ring. They requested we send both the engagement ring and band back, so they could get it right. They told us it would take about two weeks to get the rings back. The total time before we got them back was closer to a month.

The wedding band fitment was still not right. They told us to send them back for a second time. Same story with the delivery deadline. They told us about 2 weeks and it was closer to a month.

We requested to receive pictures before the rings were sent back this time multiple times. They said they would make it happen. No pictures were sent before they delivered the rings.

The rings now match, but there is file marks all over both sides of the engagement ring. The manager clams they still have the rings and haven't been sent back yet. He said they did not touch the engagement ring. He clearly does not know what is going on. What a let down and a disappointment. They seem to cut corners whenever they can. I'm still waiting for them to make this right.

Eternity band - My new husband had bought an eternity band for a wedding ring on PRIMESTYLE.COM. We got married 12/22/08. Within 3 weeks 2 of the diamonds fell out. Upon contacting the website, we have been given the run around and are very unhappy with the results. We were told the stones were not covered, and they would email us directions on how to return the ring to have the stones replaced. After 4 days we still have not received an email. Also do not feel that we should have to pay to replace anything after only 3 wks of wear. Not happy at all!

I just recently purchased a. 95ct diamond ring from primestyle. The ring wasn't that expensive but the picture and the ring itself looked totally different to me. I thought the center stone would have been larger but it wasn't. If you want a nice size diamond make sure u spend over a thousand dollars. My ring is nice but I wish it was larger. You can barely see the detail on the band but in the pictures it looks very detailed so I think the pictures are definitely enhanced to look bigger

I have had a very disappointing experience with my ring purchase from PrimeStyle that I would like to share with consumers.
I had ordered a ring and was told that it would be 3-4 days to have it delivered to me. The payment for the ring was taken out of my account that same day that I placed my order, February 4. The ring did not arrive until 8 days later. When the ring did arrive it was extremely flawed with low quality yellow stones, grade K-M and gold which has fractures in many areas creating a number of points where breakage was inevitable. This I was able to see under a simple jewelers loop.
I returned the ring the same day overnight ($ 75) cost incurred by me, shipping with insurance, which PrimeStyle required. I also called and informed them of the reason for the return.
The ring was received back in New York on February 13 and I did not hear from the company until February 20, to verify return and discuss replacement. I ordered a new ring that day, requesting better quality stones H-I and to have one of the sales managers, David, examine the ring prior to shipping.
This entire process took an additional 7 days and additional $ 275 to complete.
The ring was shipped back to me 2 day air (4 days over the weekend) and arrived Monday March 3 in the afternoon, for a total order time of 28 days or 24 days more than what was initially promised and $ 275 in additional incurred costs. Upon receipt of the ring, there is a crack in one of the prongs holding the center stone and two of the side stones have chips, there are two stones that are yellow in color, the additional 12 are white, I paid additional money to have matched H-I color. I AM VERY DISSAPOINTED.
Remember "You get what you pay for". "Buyer Beware"!
LH/Minnesota

I discovered this website recently when I needed to buy my youngest niece a birthday present. For some reason [I guess because her parents are religious] she decided she wanted a cross shaped pendant. Thankfully I found prime style in time, because those pendants can be extremely expensive. I ended up buying from primestyle because – well not to put too fine a point on it – they were considerably cheaper than anywhere else. I don't only base my decision on price, and after contacting their customer service I was also pleased with the quality of knowledge and services that they provided. I will be using them again, and I can't give any more recommendation than that.

I'm not usually one to write reviews on these review sites, but it's only fair because I found primestyle after reading the reviews on this site. They are mostly positive reviews, although there are a few negative ones and I can see how some people might think that the quality of the diamonds they ordered are somewhat below par but I think that's just a question of lack of education. One of the great things about this site is they offer a big range of education pages which helped me understand all about, weight and settings so I was better able to make an informed decision. I suggest – especially if you don't know what you're doing – heading over there and taking a look at their education pages before you make any decisions, because the information they provide seems to be well balanced and genuine.

This is one truly value providing company. Very beautiful and elegant designs are what I always wanted in my jewelry. Primestyle's delivery…bang on time. Their customer service…prompt and up to the mark. I have just one complaint though, there was some problem while I was making the payment, it was not going beyond the order page, but they were quick to address my issue when I called them. It was a satisfactory experience buying from Primestyle. Told my friends about it already.

My engagement ring from here is absolutely beautiful. Had a slight issue when I got soap into the setting for one of the side diamonds. Called primestyle and the manager sent me out a label right away. They replaced the diamond and reset the entire piece for us. Every step of the way they kept us appraised of what was going on.
Totally recommend them to anyone looking. Fantastic customer service. We will be using them for our wedding bands as well.

If you're looking for a place to buy cheap diamond jewelry, then I suggest you take a look at this Company. According to their sales pitch the reason that so much less expensive than anybody else is because they actually manufacture the jewelry themselves, which means that cutting out the middleman saves you 50 to 78% off retail - seems a lot, but I understand it's about the right markup a retail outlet would make on diamond jewelry. I have used them three times now, each time buying a different product and each time having a good experience. They get the highest rating I can give.

Primestyle is a lifesaver. Well, I guess "lifesaver," might be a slight exaggeration but when it comes to buying presents for my girlfriend I have to put my hand up and say I am absolutely useless. She keeps telling me that she's left me clues lying around, but I always seem to miss them and when it's time for her birthday or Christmas I always find myself at a loss as to what to buy. But that is now changed since I found primestyle and their incredibly useful and extremely patient customer service help desk. I called them two weeks before my girlfriend's birthday, picked the brains of the guy who answers the phone and ended up ordering a pair of round cut diamond stud earrings which my girlfriend absolutely loves.

My name is Jason and I'm a regular at Primestyle.com. I made about 4 purchases from Primestyle in the last 2 years from them and I have never been disappointed. I'm always assisted by their sales guy - Thomas D and he deals with me every time I call them up. I follow a standard procedure of calling them up before buying anything just to make sure that everything goes smoothly. I bought four unique jewelry items from them:

1. Diamond ring for my wife

2. Tennis Bracelet for her

3. Cross pendant for my daughter

4. A ring for men for myself

Never felt they don't care about my money or my time. Happy to shop from them. Thank you Primestyle.com

I think the best thing about primestyle is that customer service seems to be a priority with them. I was a little wary of buying from a company that discounts so heavily because I expected their customer service to suck, but the opposite was true with gentlemen I dealt with was very helpful, knew his product range inside and out, I was only too happy to help me with my decision. Once we had talked our way through my needs, he found exactly what I needed, I paid, and the items were delivered toot suite. I noticed there were a couple of negative reviews on this website so I decided to balance that up a little because my experience was very good.

A great company to deal with, especially if you're on a budget. I had spent the previous two weeks looking for a diamond engagement ring from my girlfriend before I asked her to marry me, and was beginning to despair of finding anything pretty and affordable. Then I found primestyle, spoke with a guy called David over their helpline – it's a free phone call if you are in the US, I don't know about other countries, but he was very helpful and before I knew it I was ready to order the ring. It arrived two days later and now I'm eagerly anticipating the right moment to ask her to marry me. The ring looks fantastic and way better than anything I might've been able to afford from the local jewelry stores – so wish me luck!

I have only bought a few books on the internet so am very new to buying things online. I purchased a mens ring for my boyfriend’s birthday last month. We have been together for a long time and it can be quite difficult to buy for him. This is the first piece of jewellery I have given him (other than a watch about 10 years ago). It took about two weeks to receive the ring which, with the regional weather dramas we’ve had, I’m surprised about considering the ring was custom made. He seems extremely happy with the ring. The whole process was so simple that I’m considering buying myself a necklace/pendant now so that’s a positive review from me.

It is amazing to see that every time I buy a jewelry item from Prime Style I get various bonus offers. No other site gives you such lucrative offers on the quality diamond items. This time I ordered a luxuriant princess cut diamond ring for my darling wife and I got a 600$ cut in the price and the item cost me only 770$. Isn't it unbelievable? Mike one of their customer executive told me that it was their product, so they are selling it at the factory rates. Moreover, my jewelry item also accompanied the certification and came without any shipping charges!