PricelineReviews 2,681

The worst service, trying to take your money, I called 100 times to figure out my reservation then they said I have it with there partner booking.com and they have any reservation with them, then when I got to the hotel I found out that I have a one reservation with them and they charged me already 575 and 2 other reservations with booking.com and all I have is only 2 reservations. The hotel called them and price line said we refund my money after a 8 days still I didn't get them they said they have to call the hotel again to see if they accept the refund.
What a bad service, I have all the calls recorded that they saying I don't have any reservations with them and the call saying they charged me

I booked a hotel for the weekend through Priceline and when I got to Embassy suites (Raleigh) they said I had not payed yet. Embassy suites charged me $337 for three days. Later I see on my credit card a charge from Priceline for $378 dollars and one from embassy suites charging $337. I called the hotel and they quickly and professionally refunded me my $337. I tried to call Priceline, because they have a "lowest price guarantee" and say that they will refund you 100% of the difference if you find a lower price. I was on hold for over two hours, spoke to four different people who assured me that there was NOTHING they could do, while sounding robotically as if they were reading off of a script. I did not get the difference refunded, even thought they over charged me $40. Their customer service is extremely frustrating, and their prices are not the lowest and they do not do price matches. The hotel itself gave me a better price, than their "lowest guaranteed". Do not book through Priceline.

I have been waiting for a refund from Priceline since August 5. They sent me an email and told me I would receive it within 15 business days. I finally had to file a complaint with the BBB. I received a response that my check request never went through. I can't tell you how many times I called and they told me it was coming "snail mail". What a ridiculous response! I also received an email from them with someone else's personal information. They informed me to "just delete it". I have never ever experienced such terrible customer service. We should file a class action suit against them. How can they get away this? Totally not fair and so unprofessional.

Priceline booked and took payment for my resort based off of a false/incorrectly advertised ad. Once this was brought to their attention Priceline was not able to so anything for me and my family to fix or compensate us for the issue. We were extremely upset, our vacation started off on a bad note due to this issue and the customer service reps constantly hanging up on us and not responding to messaged. They were very unprofessional, not knowledgeable and all around no help. We will not be using priceline ever again for future vacation planning, and we are still looking into legal actions from this previous trip to Aruba. I suggest anyone who uses Priceline to call the flight, resort/hotel or rental car company they will be using to verify and ask questions before arriving as Priceline cannot be trusted. The ad was posted as an all inclusive resort based off the link but once booked and checking in the resort was not all inclusive and required additional fees to add it.

I have used Priceline many many times. But unfortunately I will no longer be using them. I booked two rooms 4 months prior to our trip. One week before our trip I get an email saying my reservation had been cancelled due to renovations. I was sure that Priceline would take care of me. Unfortunately they did not! The manager was not understanding at all. I had spent hundreds of dollars on tickets going to certain events. There was no way I would find another hotel in that area with this time frame. I feel they could have done more in trying to find other reservations for me. He basically told me here is your refund and now you can get back on our website and try again. They refunded me my reservation money and $90 extra for my troubles. This $90 was nothing compared to what I was already gonna be out. Very very disappointed in PriceLine for not making things right. Even after voicing my concerns of losing me as customer they did not care.

If I could give a 0 I would. I had a problem with the hotel so the hotel wanted to give a $25 refund. So I get no response and call back spoke to a Mallory who refused to let me talk to a supervisor. I call back to speak to a representative I'm on hold for at least 20 minutes while she "calls the hotel" for her to come back and say she cant call the hotel shes not allowed so I waited for no reason pretty much. Then I talk to a team lead who I told my problems he sent a email about the lady who refused a supervisor and then read the notes but told me they couldnt see a refund on the card and they had already called so the hotel needs to call back. I speak with the supervisor Larry at the comfort inn and he tells me that when they called they never left a call back number so he went ahead and issued a refund to their prepaid card for $25 + tax which is $26.88 he'd like us to be refunded. I call again and am told that they still will not give me a refund even though the hotel already sent them money that is for us. I am 100% flabbergasted by the service and the fact youthey refuse to send us our money back. This is the worst service I've ever recieved and I'll never use Priceline again.

I don't know if this is a sign of the times we are living in or if this is just a bad company, but working for them makes me feel guilty on a daily basis. They do not care about the customer. For example, sometimes customers are not able to check in to a hotel because the hotel cannot find their reservations. If the reservation was booked the same day, it can take up to 24 hours for the hotel to receive it. This sucks, but at least this scenario offers an explanation at worst. However, sometimes, this happens regardless of what date the customer booked the reservation, and when speaking to the hotel, they state that up to 80 customers experienced that same issue on the same exact night. All of these customers booked through Priceline, and the hotel was not able to find the reservations. Because they never received the reservations in the hotel system, the inventory was sold to people who booked reservations by other means. So by the time the Priceline customers get to the hotel there are no more rooms left. What infuriates me about this is that yes, the customer eventually gets their money back but ultimately their time was wasted! I understand that Priceline may not even be the one at fault here. It could be a glitch on part of the hotels. What I do not like is the lack of an explanation. When a family who traveled miles away from home is forced to sleep in their car because the hotel turned them away after midnight, I want to be able to offer an explanation as to why things like this may happen. When asking supervisors for reasons as to why nearly 100 people would be affected by something like this I was told nothing. I had a customer who is now scared to use Priceline again because of this. And this is just one of the scenarios that often makes me feel very guilty when working for this company. Sometimes the website says that rooms are available when they are not and no matter how many times the hotel calls to try and have them update the availability, it doesn't happen. At least not in a timely fashion. This wastes the precious time of the customer and gives hotels even more reasons not to affiliate themselves with Priceline. They need to be more considerate of the customers as well at the hotel properties. It's not impossible to set up a system that's win-win for everyone. The procedures they have us doing and the things they make us say to the customers are so robotic and not very comforting or assuring to say the least. It seems like in the age of the internet where losses are so easily replaced, these companies care very little about the consumer.

I booked a hotel room-at a hotel I have stayed before in Louisville, KY. The first time I booked was with Booking.com and I should have booked through them again. The hotel was inundated with guest-I did not receive the room I selected on priceline. The room did not have a working refrigerator, the chair was scratched-looked like 5 kittens and a great time with it, the lamps were unplugged-my 8 year old son had to climb under the bed to plug on and it was a blood stain on the curtain. These issues were brought to rep at Priceline as well as lady at the front desk. I asked for the room I had 2 weeks prior-she said they did not have another room to offer. Priceline rep stated they will try to get me money back but the matter could not be addressed until Monday, when the GM is available. This was on a Friday and I had my 8 year old son and a Havanese puppy-end result they did nothing. Took my money and did not reimburse it-did not call to follow up to see if I found another hotel or what transpired with the conversation with the GM. I called them 3 times to get an update. Thank GOD I had money to book another hotel-companies like this never prosper. It may look as if they are-but final judgement day will reveal all.
FYI: I have pictures, videos and snapshots of conversation with the reps-I am seriously considering taking this matter to the next level.

I rented a car through Priceline without auto insurance but when l checked my credit card they have charged me extra which they claim it's auto insurance. I called them before l got the car and they said l dont have insurance because l did not purchase it when l booked the car. I called my insurance company and they took care of it but Priceline charged me for auto insurance anyway. Please be careful using priiceline because they make every effort to rob the customer. Please don't use Priceline.

We booked a 4* hotel with Priceline that is entirely under construction. Nothing is available, no lobby, no bar, no restaurant, no gym, NOTHING.
We called them to talk about getting something back, they don't want to do anything about it, saying they talked to the hotel manager and he said nothing was wrong.

They are completely aware of the situation as a lot of people complained about it, but will not do anything about it, saying it is not their responsibility.
But it is, 100%. The hotel gave them the information about the renovations then never updated on their website so they could scam people again and again!

Please NEVER USE THEIR PLATFORM, and if you see some very attractive prices, it's because they are hiding something from you!