PricelineReviews 2,681

I was booking a flight and hotel package for 6 people. I had everything picked out and the trip came out to over $4,000. I had the money ready in my checking and was purchasing with a debit card. Ya know price line- money directly to you. Well it declined. So I went to call my bank, but before I did I noticed there were two charges for over $1000. SO $2000 gone out of my account and no trip booked. I called Priceline ASAP. The first woman I spoke with (who spoke broken English) said that there was nothing they could do and that I needed to talk with my bank- I asked to speak to someone else. She then transferred me to someone who said this happened because I used my debit card. I am sorry- why do you offer the option of purchase for a debit card then... She then transferred me to her supervisor -oh wait, still on hold to talk to this person after 28 MINUTES. Sounds like they really care about their clients. Looks like I will be taking my $4,000 vacation elsewhere. Sorry Priceline but you are god awful. DO NOT BOOK WITH THEM IT IS THE SKETCHIEST COMPANY I HAVE DONE WORK WITH.

Poor way to run a business. I am researching prices for a trip later next year. When we travel we always choose Premium Economy for seats. Went to Booking which auto sent me to priceline. There are no Premium Economy options. Chatted with their online help and was told their sales was closed two yrs ago and they could not help with any thing that included the pre purchase of tickets. So will not be using priceline and will tell others not too.

I will never use Priceline again. Priceline need to drop their partnership with Next Car or its gonna hurt their business. I was supposed to get a rental car from Next Car also known as Allied car rental in Puerto Rico. When we got there it was supposed to be 70.00. But, they thought we were tourist So they started with the insurance that I bought with the rental car. Everything was supposed be covered. They then tell me oh you need liability insurance also. I look at the policy that I had to prepay for ahead of time. They tell me oh its not enough. Its mandatory to have this insurance and its 11.00 a day. Then they tell me you need Tolls. Its 10.00 a day. I said I don't think I will use tolls. She tells me. Well if you go through a toll in the car, Then you will be fined $50.00 for every toll that you go through. If you don't have ez toll. I say ok. Will i be refunded for the tolls I don't use? She says no. Then she said now I will need a $250. Deposit. I said ok. So its just a hold until I bring the car back right? She says no, you wont be refunded you $250. Until 10-15 business days. How can a simple rental go from $80. To almost $500. By the end of the total transaction. I was like no thank you. I lost my money for the insurance that I was told to pre- pay for that is connected to the rental car. Called Allianz global. This sucks. Thankful for Uber. I called them and they picked me up. You wont force me into being scammed. I didn't see the reviews until while I was there. The company have a 1 please stay clear of Next Car and Allied rental. They are the same. Save your self the trouble.

I booked a rental car on priceline.com a few days ago to pick up a car from SFO (San Francisco airport) and returned on the 20th. Priceline.com stated on line the prices of each car type and its price, then they put a sign by the price of the car that says, if you pay upfront now before picking up the car on Friday, you will receive a discount and listed the discount price if pay right away and just pick the car up on Friday. I paid for the car and received a confirmation for the reservation.
When I went to the airport to pick up the car, the car rental (Thrifty and Dollar) said that I didn't have a reservation. I gave them the reservation paper and they said, I needed to call Priceline.com because I had already paid for the car, but they did not send the confirmation. The rental car company also said that they could talk to Priceline.com and tell them that they can go ahead and do a new reservation and they will honor the price that I had reserved the previous reservation car for. The person on the phone from Priceline.com said, that she would. She proceeded to make a new reservation, and in the end, she said she couldn't honor the price that I had reserved the previous reservation for and that I could get a refund for what they deducted from my account. My reason for booking the car online with priceline.com is because it was cheaper, now they didn't want to honor the reservation I had made with them and that they had taken out the $$ from my account for the car that I supposed to rent today. This is very bad business and unreliable because they took the money from my account, and decided that didn't want to rent me the car... So be careful when you rent a car from Priceline.com because they could take the $$ from your account and you don't get the car, nor your $$. They said they would credit my account in 24 hours, so far they haven't. I read their policy which states that it would take 5- 10 days to get your refund back. This is different than what the agency told me on the phone... I am not sure why they are in business if this is how conflicting and unreliable they are... BE CAREFUL WITH PRICELINE.COM

I tried to cancel on of my trip, due to I was sick, and the Cancellation policy says you can cancel it anytime 24 hours before your stay. I tried to cancel it 38 hours before the stay due to my health condition got worse, while there was no cancellation button exists anywhere in my reservation page. I had to talk to a man to do the cancellation and it was late night, so I wait until the next morning, which is still 30 hours before the stay. However, they told me because they cannot reach out to the front desk of the hotel at that moment, they would contact them later. Then I got charged, as the hotel said the cancellation was not 24 hours before the stay, and Priceline refuse to refund me.

I booked the hotel online with priceline. I called the hotel and got confirm that they did not guarantee the room ready for me because I booked through third party company - priceline. Called back to priceline and asked to cancel, they said they had to charge me $275 for cancelation fee. I asked to talk to supervisor, no help, asked her pls charge me only $50 or $75 cause $275 cancelation fees for just 30mins ago was ridiculous. She said no. I would never use any service from priceline any more. They seem like scam and hunger for money

I booked a car through Priceline. The car rental company was Europcar. The car was to be picked up at Manchester airport England. I booked this car for three days and included the extra liability insurance at an extra $33. When I went to pick the car up Europe car said I had to pay for their Liability fee which was nearly as much as the whole car rental. When I produced my documents as proof from Priceline Europe car told me that Priceline liability warrant was VOID. I had to pay an extra liability cost of £79 if they were to release the car. Oh and Europcar do not accept cash so I had to wait 2 hours for money to be transferred onto my card In order to make the booking together with a £250 deposit.

When I got back to America I called Priceline and had a 3 way call with Priceline and Europcar. Europcar told the Priceline agent, "WE DO NOT ACCEPT YOUR LIABILITY COVER." The Priceline woman didn't even know this wasn't accepted. For a company that's said it's here for customers they are not only misleading they don't care at all at the stress of a person being stranded due to a illegal information / cover they have on the website with Europcar. All Priceline offered me was my $33 liability cover I paid upfront with them. Had I known the liability cover was going to be £79 which was the same cost of the car rental I would of gone with another company. I strongly suggest people think again about booking with this company. They are useless and the cover they offer with Europcar isn't covered. I'm still waiting for a supervisor to call me back to date.

Beware people it turned out that booking thru the hotel is cheaper than priceline. Priceline doesn't disclose all mandatory charges the hotel might charge. You have to understand what charges priceline doesn't include. Eventually you will end up paying more than going to the hotel directly. This happened to us.
When checked in, Hilton had $35 mandatory charge per day per room. Priceline doesn't show that and I was tricked. Their policy is vague and they will hold you accountable for it.

Looking for flights, they had better priced deals. Tried booking with them for the deal and all we got was the runaround. We were told that their site was not up to date because of the airlines changing their minds, well then update your site to be correct. I was not impressed with the fact there is no tel number to call. The online chat person was writing scripts to tell me to try a different date instead. (My dates were not flexible.). DON'T use priceline. You won't get anywhere, just frustrated with the flying planes on the screen that go nowhere.

Unfortunately, I was required to give 1 star to post a review. Within hours of scheduling a car rental, I called to cancel it. I was told that I could not cancel even as I read "free cancellation until pick up". Then as I asked to speak to a manager, I was given the runaround. I am still waiting for a call that has never come. Trust the reviews and use aNother company that values customer service! Priceline will steal your money!

To follow up on the review, I spoke to Dollar, the rental car agency, the lady was very pleasant and said she would be happy to refund me however Priceline does not let them do. She said that not only does Priceline steal the money from the customer, but the original business does not get it either. Priceline definitely has a scam and will not hesitate to steal customers money!

Booked a room 3 weeks prior to my stay, the wife and I specifically asked for a non smoking room, because we have children, got to the hotel, they gave me a smoking room and thats all they had, after calling priceline, the lady went to explain that she will give me a refund but she can't help me with another reservation, I arrived at the hotel at 11:30 pm after a 24 hour drive, and waiting for answers at 18 degree weather, she did not care for my concerns at all. All she wanted to do was get me off the line and thats it. I asked to speak to a supervisor and she did not want to help. I've always used priceline for booking and rentals for the past 4 years, they have lost me as a customer. No amount of credit can fix the waiting and driving to 9 different hotels to get 1 room for the night. If i could give you a zero, i would.

Super 8 in Conroe, tx. This room is nasty and front desk said they cannot get it any cleaner. Mud foot prints on the carpet and bathroom door has been smashed, toilet lid did not fit. This is was not acceptable. Priceline Customer service not any help, offered $20 back.