PricelineReviews 2,681

Priceline switched me to a completely different hotel than the one I thought i was paying for. In fact they never sent me itinerary because that would have alerted me. Instead I looked at my bankcard online and thats when I found they had switched to a different hotel. Of course the hotel was a complete downgrade with horrible reviews. A month a go I paid for a hotel through Priceline and paid more than I would have had I just gone direct. Shame on me, buyer beware. Never again. Stay away from Priceline.

If I could give a 0 rating, I would.

Terrible customer service. We were going to stay at Hote Indigo in Napa for 2 nights but had to change our plans due to COVID and could only stay the first night. Instead of canceling the second night like we agreed, either Priceline or Hotel Indigo (each blamed the other) cancelled the first night—THE NIGHT WE NEEDED TO STAY.

We showed up on the first night, and the hotel told us we didn't have a reservation. So we stayed somewhere else.

Priceline refused to cancel and refund the second night, even though our reservation got messed up, and they recognize it. I expected so much more flexibility and courtesy, especially given these trying times. Extremely disappointed.

Never booking with Priceline ever again.

Because of a short-notice trip to Penticton, B. C., we arrived at our destination without a prebooked hotel, so used Priceline to find and book one.
"$114" per night it said, for a local motel that looked reasonable—so we clicked "Book this deal".
Only once it had booked, we noticed that the actual price (which it didn't ask us to review and approve first) was $169 + taxes and fees.
"You're the third guests that this has happened to," said the friendly motel owner, when we asked him about it. "They quote in USD, but bill you in Canadian. Our room price is $169 + taxes. Phone Priceline and complain: you should get the difference refunded. They did for the other two guests."
So we did. After a 20-min. Wait on the line, I spoke to a young woman, who spent ten minutes getting various details from me, she asked if I could provide a screenshot of the $114 price quote. I told her I couldn't, because I didn't expect to be diddled on the price—but we do have a screenshot that we took immediately after the booking, which showed the room at $124—still much lower than what we were billed.
"Maybe the hotel is willing to refund you the difference?" she suggested.
I told her that was not an option, and that we suspect that we were quoted in USD but billed in Canadian. "I don't know anything about that," she said, and pointed out that they were actually Booking.com (that Priceline belongs to), and since she couldn't get hold of Priceline Customer Service staff, because they were not answering the phone, she was sorry, but there's nothing they can do about it.
I told her that that is not acceptable, and asked that she pass on my complaint and details to Priceline, when she finally got hold of them, and seek resolution of this—else we would know better than to use Priceline ever again. She said she would, and that someone may get back to me after several hours.
They never did. However, we did get two separate email offers of 10% next time we use Priceline, and we noticed that in subsequent searches for hotels through the website, they were now quoting in C$.

To be honest, I've liked Priceline. I have used them in years past many times. But SOMETHING dreadful has happened to this company. It took 8 1/2 hours for them to call me back. My reservation was a wreck due to the airline cancelling a leg of my flight. Priceline could do nothing but cancel the flight. So okay, I cancelled and then tried to re-book with the credit they said I would have. There would be additional fees to change the reservation. Two hours of holding and they finally tell me the airline has taken charge of my reservation and now I would have to call them. They couldn't speak English and the dogs barking in the background were very disturbing. I was patient and courteous because that's how I am. They were not. They were ready for confrontation from the moment they called. When I called the airline and they looked at the confirmation # they kind of laughed. Priceline had cancelled my reservation 12 times. Someone didn't know what they were doing for sure. The airline sorted everything out, confirmed the reservation and didn't charge me an extra dime. Thank heavens someone has the common sense to train their employees in customer service. It was a disaster that turned out alright in the end. But it wasn't because of Priceline. If their customer service doesn't change I can see this company eventually being a thing of the past.

Absolutely the worst experience booking a vacation/ honeymoon ever! Just to get this out of the way I am on my 33rd international vacation. It starts out with delta canceling our flight. I then contact priceline to book a new flight they tell me "I can't because Delta has a very strict cancelation policy"... um they canceled my flight. After 2 hours of being on the phone they finally agree to refund my $915. 00. 5 weeks later here I am writing this review with no refund. I've called and emailed the company CEO down to customer service. Honestly have better things to do other waste close to 6 hours of my time chasing my refund. Then it gets even better... ready for this... priceline bait and switch BS. I book an all inclusive resort. Priceline webpage and the emailed itinerary state all inclusive resort. When get here they tell us no you only paid for the breakfast only plan! Horrible experience never again. Also please be aware that they also own and Booking.com, Priceline.com, Agoda.com, Kayak.com, Cheapflights, Rentalcars.com, Momondo, and OpenTable all under Booking Holdings. Book direct pay a little more safe yourself the headache!

From

Molly Kurian
C/0Shiny Mathew on behalf of Molly Kurian

314 Pleasant Hill lne
Hawkins -*******
Texas
*******@yahoo.com
*******323

To
Manager in Charge
Priceline Complaints
Usa

Dear Sir/mam,
We had to cancel our flight on June 16,2020, trip number 182-931-202-87. On etihad airways from Dallas, USA to Kochi, India Reservation number RCMIJL, One June 8th we canceled this flight and requested refund, it has been more than 2 months now. The amount of the money is almost $1000, as only one portion of flight was used. The first change was made from January to June 2020 directly through etihad airlines. Today 8/6/20, the customer service in Philippines put me on hold for one and a half hous. Absolutely disgusting. 4.30 pm to 5.40 pm and still on Hold.

Each time I called Etihad they are saying the refund is issued already and PRICELINE is just making use of the opportunity to not give the refund.
I need the Money back urgently to go back to India as our father is sick, and the ticket is for my elderly mother. And have called priceline Customer service. They just say the same thing, that there is no money coming from Etihad, and just very bad customer care in PHILIPPINES.
I need to officially file a complaint with IATa and other US agencies to resolve this matter at the earliest.

Thank you
Shiny Mathew

This company will process your order in USD without being transparent.
Hopefully, you won't have to proceed with a refund like I did, because they will claim to have free cancellation then after hitting the cancellation button quote you with cancellation fee they are automatically deducting from your refund. Afterwards you'll find out that your refund will have a difference of whatever the currency rate dictates at the time and the company will take 0 accountability for the cost you have lost.

Priceline has no concern about Canadian patrons whatsoever.