Priceline

My wife was racing to be at her mothers dying bedside and Booked a flight and a rental car with Priceline. I like saving a bit of money, but full disclosure would be the order of the day. They did not tell me that the flights on United did not allow a carry on bag. After flight was booked there was no way to upgrade, change or fix the problem. Then her flight out of San Diego was delayed due to fog, which meant she missed the connection in SFO. I tried to notify Avis that she would be on a later flight and they would not talk to me because I booked through Priceline. I contacted Priceline and got some jerk named Peter who was rude and condescending and could not be bothered to make sure Avis would take care of my wife. I have used Priceline for years and was always happy with the service. Something has changed and never again will they have my business. When I asked for a manager, this jerk Peter hung up on me. DO NOT USE THIS COMPANY!

Our flight was cancelled due to covid. Turkish graciously offered a refund. Priceline refuses to give the refund because we dont have the original form of payment anymore. (flight was cancelled more than a year ago and we dont have that credit card anymore). We begged for them to refund us any other way, to another card or by check and they refused. Inhumane awful service. Dont fall into using them

I used Priceline to book a room at a Hampton Inn. I didn't bid anything. Just picked it off a list of hotels with the prices listed. It said "guaranteed lowest price".
I relied on that and booked the room.
When I checked into the hotel I was advised that I would not receive Hilton Honors points for the stay, and that I could have booked the room directly with the hotel for $11 less per night.
I called Priceline, and after 42 minutes of "research" into several different areas, I was informed that Priceline has no control over points policy and that they could not refund $11 because I had already checked into the room.
You can be sure I will not be using Priceline again.

I reserved and prepaid for a rental car thru Priceline. I contacted Priceline the day of the rental to re-confirm the car from Thrifty was available. When I called Priceline they put me on hold, contacted Thrifty and confirmed the car was available. When I got to the Thrifty counter around 11:00 pm I was told "sorry all the cars were given away". No explanation. No apology. Thrifty did not know if any other agency's had cars. Offered no help or options. When I asked if cars would be available tomorrow, they didn't know.

I will NEVER use Priceline again.

I was expecting something different with using Priceline! As our flight got canceled due to weather issues the day before th flight and Priceline was unable to help me out in any way to locate an additional flight and had to reach out to United to handle that issue. In addition, we arranged for a rental car that ended up not being available and had to go on our own again to get another vehicle. Please understand that I thought Priceline was service oriented in to help you out when things are not as expected. I would think that I would never use your service as I do not see the benefit in it!

I have used Priceline twice. When I was just looking for something clean and safe and didn't need fancy. Both times the hotel was nothing like the photos, and in one case the Comfort Inn wasn't a Comfort Inn, it was a rat trap being remodeled. Disgusting, I ended up leaving. I think that Priceline removes bad reviews so that you book and they get the kickback. It's a scam. Customer service is an oxymoron. It's the hotels that are their customers, not the people booking.

Hi booked a extra large room with sofa in the end when showed up to hotel was told that they double booked my room and the hotel was full i then called priceline which gave me a room in a alternitive hotel the room was small cramped not what i booked and when i called to ask for a refund the agent just hung the phone up on me!

I had to cancel a car rental a few days before I was to get it. I contacted them asking for refund and they said I would get it in ten business days. I don't receive it. Contact them again and again and they keep putting me off to different people. Won't tell me when I will get my refund even though I have proof they said they would refund me. So I contact my bank they dispute the charges but then say they lost and I should contact Priceline. So I try contacting Priceline again and they say they can't help me with a refund. They people who took my money can't give it back. I even asked them what did I do wrong in trying to cancel and getting my money back and they couldn't tell me that I did anything wrong. RUN AWAY! Use Expedia or hotels.com because Priceline is only in it for them and to screw the little people out of money! I've never had this kind of experience before.

The representative from Priceline lied and then I was sent email from Priceline that supported that same lie. I had an issue with my reservation.The hotel refunded my room and Priceline kept the money. The representative said they contacted the hotel to confirm but did not. The representative stated they would call back, he did not. I later received an email that advised they were keeping my refund and supported the dishonest representative. The hotel and staff were great. I'll never book them through Priceline again.

I had reserved a rental car through Priceline back in February. The car company Ace had provided me with a car that was substandard and I returned it for a full refund 5 minutes later. The charge on my card was $255.47, Ace only returned $224.47 which was $31.00 short. Ace explained to me that they were only paid $224.47 which was the reason for the refund being $31.00 short. Ace stated the other $31.00 that you're looking for was the charge that Priceline charged. So I reached out to Priceline only to be told they could not help me. They refused to reimburse the $31.00, I will never use this online company again.

I traveled from Louisville, Kentucky to Atlanta, Georgia to have MAJOR surgery. Upon choosing my package I first selected my flight. I chose first class tickets; however, after completing the "package deal" I was bumped down to economy/coach. There was no notification under flight details. When I spoke to a Priceline representative I was then informed that the change in flight information is below my package deal information, which includes: flight, hotel and rental. The information is in fine print, six bullets down in a paragraph that informs you of the change. Furthermore, I was told that there is no possible way of upgrading to first class. I called Delta and was further informed that I could not even pay for the upgrade due to restrictions from Priceline. I am now sending a mass email to all of Pricelines "Chiefs".

I booked a Studio 6 reservation for the end of March. It came through for Feb. 18. I contacted them immediately to change or cancel the reservation. They could do nothing. Sent me an email that would not open that lead to phone numbers that did not work. Upshot: I had to pay for a room I never used. DO NOT USE THESE PEOPLE!

Bordering on Fraud - They have very deceptive business practices. I tried to book a hotel and found out it was not represented equally on the priceline site as it was in 3rd party ratings - they obviously edit their ratings. They refused to cancel blaming the hotel - when I spoke to the hotel they said they could cancel - if Priceline authorized it. They lost the lifetime value of my business over $60 bucks.

Tried to book a car rental for Orlando International airport, the deal has pick up location MCO- Orlando international airport, once I pay they sent an email with a different address for location. I inmediately call and they tell me they can't change and there's nothing they can do because the airport "has other locations that are still considered as airport". I told the person that makes no sense since this is separate company 15-20 minutes away from the airport address. The airport is big but not that big! They would not allow me to change the rental and would not refund my purchase or give me a credit. Totally dishonest and customer service is plagued with incompetent rude representatives. I will never use this site again and do not recommend unless you like being aggravated!

You may as well save your money and book your hotel through the hotels website! I booked through priceline ASSuming it would be cheaper but ended up costing $30 more than if I would have just booked it through the hotel.

Before booking a flight I specifically asked the agent if I could change or cancel the reservation because of covid. The agent indicated there would be no problem. I had to change the date of the flight, and now they wont change it, indicating that It is non refundable and non changeable. Absolute liars.
Never deal with this company again.

I will never use priceline again. Stay away. I'm out $1100. I canceled within 2 hours of booking a hotel. I made a mistake with the dates. I called their so called customer service department. They are horrendous. I explained my situation and they pretty much said to bad. I would have taken a credit. I will never use priceline ever again. Stay away. You have been warned.