PricelineReviews 2,669

I had to upgrade onsite or get stranded. Sixt had no intension to do anything about it and Priceline neither. I ask for reimbursement but I can tell you both Priceline and Sixt are telling you that they are not responsible. The only thing you gain is hours on the phone and the experience that you better not deal with this amount of incompetence. It is a shame that these kind of business practices are allowed. BIG TIME SCAM!

We use priceline for a long time for any small trip. This time is my last time that I will use them, they don't know how to take a responsibility. I ordered online a motel with priceline Super 8 by Wyndham Idaho Falls. I never had such a bad experience with motel. First of all they give us a smoking room. Second the room was stink, there was dirt on the floor, holes in all the towels, all the sheets were dirty. In the bathroom there were dead flies. On the website it's say that they serve breakfast. That breakfast was a very unfunny jokes. A bottle of water, a muffin, a bar and a very tiny orange. If you don't want to serve breakfast Don't serve one. We were travel a lot, never had such a bad experience. When we call to priceline to complain which I never complain before. They didn't care at all. They didn't try to help. By aware that if you have a complain about a motel, you are on your own. They don't care

Priceline places ads under google listings while searching for hotels or resorts that are not listed with them. These ads show misleading prices of other properties and misleads the customers. Awful business practice. Keep away from Priceline.

Horrible customer service I have been hung up on, lied to, and put on hold over 30 minutes. They changed my flight without communicating it to me and know will not refund my money.

Whatever you do, do not book through price line. Outrageous fees and good luck canceling then rebooking. They will charge to triple

Today I booked a hotel in California with Priceline. I had an agent help me due to needing a handicapped room. After they took my money I never received a confirmation email. They told me they sent me 8 emails. Next I statrted reading the reviews to this hotel which lets say made me second guess staying in this area. So I decided to cancel the reservation the same day. When I called the hotel the worker was very rude and said she doubts I will get my money back. Then I called Priceline I could never get anything other then a recording confirming that they sent me an email for cancellation which I never received. And stayed that my money should be put back in ten days to contact my bank. I learned my lesson and everybody be aware of how they run there business. I will never book at any of there hotels ever again and I will never use Priceline again. Thank you God don't like ugly.

We landed in ft LAUDERDALE and went right to thrifty. The line of people wrapped throughout their wrap around line, down a very long hallway then turned a corner for another 30 yards of people. It took us an hr and a half to get to the counter to get ON THE LIST then sent outside to start the WAIT for cars to get returned, cleaned and given to us. Some people here waited till 9pm last night and never got a car. They are projecting a 3-4 hour wait for us now because we are the SHORTEST and easiest car to get. Worst… only food in the area is a Starbucks. Other than that no food, water or even a vending machine. We you wait outside with 100's of hungry, mad people who have lost a day of their vacation Id think if your gonna sell 10x's the cars you have AND get the money on registration then do this to people, the VERY least you can have is cases of bottled water outside for us to drink. Terrible! Terrible! The people who work here are very nice though. Not ugly at all. They say sorry, smile a genuine smile. What else can they do. I'd quit if I were them but I guess that would be worse for the rest of us. I'll never take a "Deal" from thrifty again! Not a deal. It's a day here wasted. I'm giving one star because the staff hasn't quit yet. So
That's something

Priceline is terrible! Books a trip with them in April to go to Greece in July! One of my return flights got pushed back and bumped me off the flight. Did priceline call me? NO! I would of been stranded overseas! Did priceline care? NO! Dont book with them. They are terrible.

I had to cancel a car rental a few days before I was to get it. I contacted them asking for refund and they said I would get it in ten business days. I don't receive it. Contact them again and again and they keep putting me off to different people. Won't tell me when I will get my refund even though I have proof they said they would refund me. So I contact my bank they dispute the charges but then say they lost and I should contact Priceline. So I try contacting Priceline again and they say they can't help me with a refund. They people who took my money can't give it back. I even asked them what did I do wrong in trying to cancel and getting my money back and they couldn't tell me that I did anything wrong. RUN AWAY! Use Expedia or hotels.com because Priceline is only in it for them and to screw the little people out of money! I've never had this kind of experience before.

Trip number: *******6338
Due to flight delay my rental car booking time was changed from 2pm to 2am. But rental cars was closed 11pm to morning 7am. After reaching airport i don't know how to pick the car before 7Am. Then their customer service only advised please book the other car rental they will accepted for the refund but more than 12 days still they not refunded also they don't know when they will provide my refund. Very poor customer support team in Priceline they don't know anything just waste of time. Never book again...

They offered me a special price for a hotel (Knights Inn Maingate) in Celebration. Fl. Nice pictures on file, clean, looking renovated, but the place was stinky and full of cockroaches! Our belongs got infested!
AND PRICELINE REFUSED TO REIMBURSE! Go to another website, not this crooked place!
BARATAS! Hoteis cheios de baratas e os caras do PRICELINE NAO DEVOLVEM O DINHEIRO!
CUIDADO! LOS LADRONES DE PRICELINE OFRECEN HOTELES LLENOS DE CUCARACHAS Y NO DEVUELVEN EL DINERO! Mejor vaya a otro sitio WEB

O recently booked a hotel and come to find d out there is no contract between the hotel and Priceline now here I am 700 Mike's from home 95 degrees outside and the cheapest hotel is 250 dollars which I dont have so thank you Priceline I will have to sleep in my truck will never purchase another room through them and will soon cut up there credit card

BOOKED IN FEB AND GOT A CALL THE NEXT DAY THAT THE HOTEL WAS OVERBOOKED AND THEY WOULD RELOCATE MY FAMILY SAME PRICE NO CHANGES FOUND A HOTEL AND THEY RELOCATED ME. IN MAY WAS THE TRIP AND WHEN I GOT TO HOTEL THEY SAID THEY ONLY RELOCATED 4 OF THE 7 PEOPLE TO THE HOTEL SO I NEEDED TO PAY 1500 EXTRA FOR THEM UNITL 3-5 BUSINESS DAYS TO SEE ABOUT WHY THE AGENT DID THAT AND GET MY REFUND OF THAT AMOUNT. HAVE BEEN CALLING AND THEY KEEP SAYING THEY ARE INVESTIGATING SINCE MAY 27 WE ARE NOW JUNE 24 AND NOTHING EVERDAY I CALL THEY ARE UNABLE TO HELP.

Priceline is now using a non-cancelable tool called 'Pricebreaker' and packaging one low star hotel between more valuable properties. If you buy, you are booked at the 1 or 2-star, not the 3.5 star plus. I didn't even notice they were packaging properties of such different caliber together until I was booked - and of course, no way to get out of it! Priceline is now part of a huge corp. and has totally changed into a BUYER BEWARE company - no longer a viable option. Customer Service - no help - even 30 seconds after booking. Plus, I JUST returned from a trip at a highly rated property that was beyond sketchy! No sleep that night... Used to always use them - not any more!

I booked thrifty car rental through them. Arrived at the counter and found it closed before their scheduled time. Priceline's response was that they could not do anything. I have had better service from Tripadvisor and booking.com. Much more reputable companies. I am canceling my next reservations through them.

Do not go to Priceline if you are not set in stone about your trip. They will withhold your money and you will beg to get it back. Or not even at all. I had to cancel my reservation after having to change the date. This was plenty of time in advance, about a month away. I had to file a dispute with my bank and after receiving the money back. Priceline made it a point to deny my claim and withdraw the full amount of my hotel 2 months later - $137 and I didn't even get to stay at the hotel! That is so ridiculous that they came to bite me in the $#*! two months later. Is your company that desperate to rip out the funds of someone who didn't even get to fulfill their services? I'm disgusted! They also deduct the money right away, unlike other sites, such as Bookings.com, which charges you 24 hours before your stay, which is fair in that case. Priceline doesn't waste one minute to withdraw the funds, they are on it! They hit me with the policy excuse that I cannot get my refund back and that I should've read the fine print at check-out. I get that. But, mistakes and circumstances happen and you have to have an EXTREME reason as to why you are deserving of your money back. I have never seen anything like that. Absolutely ridiculous- the first and last experience I WILL ever have with Priceline. Management and customer service reps are all mouth-pieces of the company and the whole phone call will be a robotic-based response about their cut-and-dry policy. No human touch or empathy. I've never had this experience anywhere else. I will just stick to Bookings.com. This company will NEVER receive my business and should HIGHLY consider restructuring the customer service experience instead of having an immediate resort to holding the customer's money "hostage" for good. I usually go out of my way to leave great reviews to companies who deserve that recognition, but this negative experience needed to be shared so you can know what to frown upon when your expectations are not met with Priceline.