PricelineReviews 2,669

Not reliable company, they will not inform the passenger if any change happen to the flight, they will keep the passenger in the dark side, all what they care is their commission

Priceline will not give you a refund if you need to cancel a car rental! Beware Beware! Green motion car rental in Florida is a joke along with Priceline for car rentals

I am deeply disappointed that Priceline has offered no flexibility in their cancellation policies, even in light of unforeseen COVID-related changes to travel plans. In my case, my country of residence shut down the border mere weeks before our family's summer trip home to the US. So we had to cancel everything. The airlines and hotels gave us full refunds, no problem. The $1400 rental car we booked through Priceline did not... not even any account credit. I have been a longtime customer of Priceline's, and will certainly avoid booking future vehicles through the Booking Holdings family of sites. I understand that the policy must be stringent in normal times, but I would have expected some flexibility in light of COVID-related travel changes. It's bad enough that my family has been unable to visit home for going on 2 years; but being told that Priceline is keeping the full amount of my unused car rental payment is just one more big gut punch. Terrible stuff.

Priceline would not help me change a Hertz car rental to exactly one week later, even though Hertz said they would do it if Priceline contacted them directly. This was an emergency change with a month in advance notice on a $730 bill. The Hertz rate for the later week was actually cheaper too. I said I would pay a change fee if needed. They would not help me. When booking it said no cancellation, but It did not specifically state no changes, at least not clearly. Be careful with a booking if using them. I was confident in my travel plans when booking, but you can't always predict unfortunate events, and they really don't give a care. I gave away $730 to a $75 billion dollar company. I didn't receive anything for my money but stress, and they were able to sell my reservation again. I guess that is why they are worth billions and I am worthless.

Priceline routed my rental car through thrifty in Atlanta airport. The line for this thrifty according to other reviews and for my experience today is hours long. There are no other lines at any of the other rental car joints here. Priceline should be punished by not getting your business for landing their customers at such a site. I'm sitting here with the rest of the world with one guy working at the counter when there are three computers. I feel bad for the staff. I feel real bad for the rest of these people. Priceline needs to do a heck of a better job working with their suppliers. Renting a car should not be like sitting in line for splash mountain at Disney world. Ridiculous.

I got kicked out of the hotel room I paid for on Priceline. The worst booking company experience ever -- zero accountability, rude and unhelpful customer service (literally hung up on me after not resolving my problem), overall a huge scam.

I had booked and paid for a room in Los Angeles for a long weekend through Priceline. After I checked into my room and unpacked, the hotel manager came knocking on my door and told me that Priceline hadn't paid the hotel and that I had to either pay him immediately or I would need to vacate the room. The first thing I did was to contact Priceline customer service in every way I could: phone (got put on a call-back wait for 46 minutes), text (no response), and online chat (once again, no response). The manager came back 30 minutes later and told me I had to vacate immediately. Despite me telling him that I was waiting for Priceline to get back to me and showing him the credit charge for the full price by Priceline, he kept yelling at me and insisted that I had to leave without delay. I packed everything back and vacated the room, only for the manager to yell at me more, telling me I wasn't going to be able to find a new place for the night: yes, I was homeless on the streets at an incredibly booked and busy weekend in LA, with nowhere to sleep at night. All the hotels that had rooms open were incredibly overpriced -- almost triple the price I had paid for for my current room which I had gotten kicked out of. Finally, Priceline called me back, took zero responsibility for this mess, and said they could do me a favor by processing the refund for a room that was "not refundable." I told them I had received zero service, was kicked out of the room I had paid for, had nowhere to go for the night, and the customer service agent essentially hung up on me. A horrible experience that ruined my vacation. I'd highly recommend avoiding Priceline; no amount of "affordability" can make up for such a disaster.

First, I *never* write negative reviews online or social media. I'm making an exception for Ace Rental Car at McCarran Airport in Las Vegas because it was so awful. The one star is for the rental agent who checked me out when I picked up the car. Her name was Sharon and she was helpful. Ace would like you to think their rental center is at McCarran Airport with the other agencies. It is *not.* First, you take the regular-size, well-air conditioned bus to the car rental area. Then, you're told to go across the street (in 110+ degree heat) to wait for the tiny ACE Rental mini van. Which then takes you to a tiny building well into Henderson. The driver was rude and unhelpful. My husband is partially disabled. That did not matter a bit to this company. We waited almost an hour for the car in a poorly air-conditioned and badly -ventilated, crowded (there is still a pandemic in the world outside the US) area. Then, we, again me dragging our luggage because my husband is disabled, to an outside area to wait for the car. Again, 110+-degree heat. Our flight arrived on time from GDL at 2PM. It was after 4PM by the time we finally checked out the vehicle and went on our way. No one helped us navigate the dash controls; I had to raise my voice to get someone to tell me how to release the parking brake. The car was unregistered, with a temporary sticker hanging by a worn piece of tape from the front window. While clean inside, the car was dirty outside. We allowed two extra hours on the way back when returning the car, and the experience was worse. The car is dropped well away from the "office" with again not a single dispensation for my husband's disability. And we waited at least 45 minutes for the shuttle (which holds only 12 people at a time) to return to the airport car rental area. I am disgusted. I will never use this company again (it was absolutely not worth whatever the savings I received booking it through Priceline). *DO NOT* rent from this company. And Priceline needs to drop them from their offerings. When I called Priceline to complain, they said there was nothing they could do. I have already filed a dispute with my credit card company. And will never use Priceline again. For anything. That is all.

I reserved a car, paid the money. But, when I went to pickup the car, they said no car available. I contacted Priceline customer service for refund. It almost 10 days still I did not get my money back

My family had booked a vacation package through Priceline for August. In June, my son passed away. For my daughter, we wanted her to be able to bring a friend on the trip instead. They would not exchange my son's ticket for another name, even though it was over a month ahead of time. I had to submit for a refund on my sons ticket. Then when trying to add another ticket, they kept telling me to call the airline directly. The airline charged double what we had paid! I called them back as the refund had gone through (priceline received the money, not us). I explained I wanted the refund to go towards buying another ticket on our vacation. So far, I have spoken to 5 different people, only 1 of which English is their first language. And now, with still no resolution, I'm waiting for another call back with an approximate wait time of 16 hours. My family is grieving, and now we have to deal with this as well. They need to work on their customer service, and make exceptions for emergency situations. We will not be booking through them ever again!

No plane tickets and no money
Booked a flight and thought everything was good. Noticed after that it was the wrong city and country for my flight. I live in Canada not USA. Priceline gave the run around and said deal with the airline. Airline says deal with Priceline. Wouldn't help in any way possible. When I asked to speak with a supervisor I was told the wait would be 11 to 25 hours to get a call back. I put in a complaint with the airline and have now disputed the charges with my credit card company. I will even go down to see CTV News tomorrow and talk to them about these horrible practices. I will most likely never see my money again! Never use this company ever! I should have trusted those other bad reviews.

The staffing is sorely inadequate at dollar and thrifty car rental in Denver. It is going to take up to three hours to pick up a PRE-PAID car. There are tons of people and three windows open! I'm traveling with my 84 year-old mother and this is just completely unacceptable! If these companies can't provide a reasonable experience, they should reduce their rentals until they can correct this mess! How about adding some kiosks?

Priceline service for car rentals is very poor and not validating with its partners. It's making the transaction non refundable and even when the car is not available or not picked up is not refunding the payments. It's customer service is trained to not hear anything about refunds. The online robot service the less said the better. Extremely frustrating. Try to stay away and keep this as last option for booking atleast I would. Happened multiple times.

So... I clicked on a package deal that gave me a rental car and flight at a decent price. It also put me on the exact same flight arrival & departure times of my wife and daughters' flight (They paid 2 weeks in advance). So I paid for the package only to find out that those weren't the actual flight times and now my wife and daughter will be stranded for hours waiting for me to arrive at both our our visiting and home destinations (Neither of them drive). Had I known that those were not the exact flight times I would have never clicked on that package deal. I called their customer service line and got a whole bunch of corporate jargon from their customer service representative who was well versed in that (you could tell he had recited those lines multiple times on a daily basis) and only offered more problems and no solutions. On top of that the representative had a condescending attitude and tried to convince me that the times on my purchased itinerary were the times that I had initially seen before clicking on the package. He then offered to cancel the whole transaction for a $15 fee. I told him this was not my fault and why should I have to pay a cancellation fee. He then went on to say it is in the contract which was not generated until after they took my money. I do business with them frequently, but this will be the last time I do business with them... EVER!

I had booked my reservation for the hotel and flight two months in advanced from my vacation. I had no problem checking in my flight but when I arrived to the hotel in Cancun, the people from check in were unable to find my reservation but were able to find two of my family members that also booked with Priceline. I clearly had the hotel confirmation number and my itinerary were I have paid the full amount but the hotel I was staying in was Paradisus all inclusive hotel and they told me Priceline did not send over the reservation and that I had to contact them to get all this sorted out. 7 hours later in the hotel lobby Priceline was not about to fix anything and told me to call tomorrow morning that there reservation department would be open at 9:00am. In distress and tired I had to pay 800 dollars out of my pocket in order to stay the night in the hotel. The following morning the first thing I do was contact Priceline and again they were unable to fix the problem. The only thing they could do was refund me the money for the hotel. I had wasted a day in a half and I had to pay out of pocket in order for me to stay in that hotel. Something that was spoused to be one of the best experience became a nightmare. I will never book with Priceline and will tell others about my experience with them.

Don't book a hotel room through this company. I booked a room through Priceline and called the hotel room and they told me that it wasn't the room that I even wanted. I canceled it within 24 hours of booking it and was still charged and they refuse to refund my money and told me that they are going to charge me $1059 if that was the case what is the point in making a reservation to begin with and then having an option to cancel. They have horrible customer service so save the 15.00 extra dollars a night and go through a different company because this is the worst one yet!

I booked a flight from Harrisburg, Pa to Hawaii, in March 2021. When we got to the Airport our previously assigned seats were changed and my wife and myself were separated on the plane. Coming home from Hawaii, we were separated and were not in the Premium economy seats I had paid for. We were in economy section. When I tried to contact Priceline for an explaination, I got shuttled from one operator to another. The only contact I could find was a Bot program on there Web site. Where they just said contact the Airline. Very second rate service and total lack of interest.

Priceline all they care about is making their money, will but you in whatever hotel, and when the cleanliness is not up to standards, they recuse to refund your money

I double booked a rental car and Priceline refused me a refund
Booking online can be sometimes confusing (although I book online a lot) its not right to be charged for a car I didn't use.
I am a business owner and I travel frequently my company, family or extended family will never use Priceline again
Priceline line has steadily gone downhill

I was booking a hotel, at the top of their Payment page, it clearly stated "flexible cancellation until 11:59pm July 9th" right below the hotel's name, highlighted in green color. Because of this statement, I went ahead and completed booking. I then received an email confirmation, but within the email, there was a section for "cancellation policy" where is said "26% of penalty will be charged if canceled after July 4th". I called customer service, the agent and the 2nd level agent both just repeated the same stuff to me, that the cancellation policy was stated in their contract somewhere. I then requested for a supervisor, he told me the same thing: those cancellation policy were indicated in the contract under the "Booking Conditions" link where it had other links such as "Terms and Conditions", "Privacy Policy". I asked them why they didn't show these detailed policy at top of the page, where it said "flexible cancellation until 11:59pm July 9th", or why did they display this statement at all, which obviously misled me. I told them I didn't click on the "Booking Conditions" link because I was convinced by the clause "flexible cancellation until 11:59pm July 9th" at the top of the screen. Btw, there was also no hover over description or any side note explaining what "flexible cancellation" means. To me, I thought cancellation is flexible until July 9th. Their response was "the policy was stated within the contract at the time of booking, therefore there is nothing we can do". They refused of any wrong doings and didn't honor the full refund because of the hidden terms in one of their many links at the bottom of the screen. So watch out for Priceline, don't fall into this trap like I did. They have no integrity or honor, they would do anything to trick customer into "complete booking" first, even if meant misleading customers with false information.

I buy insurance with priceline i cancel it and they choose to not refund me there insurance is a rip of purchase it directly from the insurance