PricelineReviews 2,679

I have contacted Customer Service numerous times by phone and email. Per the hotel I stayed at, I am entitled to a one-night refund. I must go through Priceline for the refund. Priceline claims their "Partner" cannot get a hold of the hotel, even though the front desk always answers their phone. I will never use Priceline again.

Priceline are ungodly thieves! I had made reservations recently on July 6th, 2024, through Priceline to travel from Pensacola, Florida, to Kalispell, Montana on August 14-18,2024. But because of wrong information I had been provided by a music store about the event I wanted to attend, I needed to cancel my trip 36 hours later. I was able to get a full refund from United Airlines, American Airlines and Travelodge by Wyndham, but Priceline and Alamo refused to refund a single penny of the $635 they charged me for renting an economy car for 4-days. I trusted Priceline but they cheated me along with Alamo car rental. My reservations were made 5-weeks in advance. There is absolutely no reason for Priceline and Alamo to be that stubborn to refund a customer's money. The only reason is plain old ungodly greed. I contacted Priceline multiple times and kindly asked them to refund most of my money. The woman on the phone from Priceline lied to me, promising me a partial refund, but I never received it. I don't think she knew what she was doing. I could barely understand her because she could hardly speak English. I also spoke with a manager and she promised to contact Alamo about refunding my money. She promised that someone would get back to me within 10 days, but no one ever did. She lied too. These people are shady! I kindly told Priceline that I don't mind paying Alamo a reasonable penalty for cancelling within 48 hours, but Priceline and Alamo refused to cooperate. Priceline couldn't care less about ethics. They horribly mistreat people, financially taking advantage of their customers. BEWARE of Priceline, they are dirty thieves! Priceline and Alamo defrauded me out of $635. I will NEVER use Priceline or Alamo again!

Man, lesson learned! Do not use Priceline! They are the worst. App and website not user friendly or easy to navigate. You ARE NOT getting ANY best price guaranteed, all you get is hidden, surprise fees, shady disclosure practices, and terrible customer service.
Sorry Shatner, but I am not real happy with Priceline "shatnering" all over me.
Never again. Bye-Bye Priceline, thanx for nothing. Book directly, eliminate the middle-man, ESPECIALLY the ones that rip you off.

Priceline and Frontier airlines take advantage of stranded and stressed passengers due to weather and changes with their normal fights. With part Priceline in particular this is the second time you just thought I'd learn the first time they are nothing but scam artists. Don't buy anything from them for anything. They have horrible customer service and they'll charge you for everything every step of the way don't believe in their Xcover insurance. It's part of their fraudulent circle of lies.

We flew to Houston and I had bundled the airfare and car together. When we arrived we called the number that I was told. After 4 text messages and 8 phone calls they finally answered to tell us there were no cars left. We arrived at 5 pm so it was not late. I told him I didn't understand as they had our reservation and why didn't we have a car. He said don't know and call priceline and hung up. So, I called Priceline after a 20 minute wait on hold they said book another car in the same catagory and the sent me a link to fill out the form. After going to 4 car rental companys all the small cars were gone. We booked the next size up in car. We ended up paying $330 to rent a car. When I got home I filled out the form and two days later got a email that it was rejected, because the class So I called, After 45 minutes on hold I got a lady that said I have to call the car rental people and get my money back from them. I said NO I pay Priceline. I was transfered to another person and they gave me a refund of $69 dollars and said that was the portion of the car. REALLY SCAM!

We booked a couple of flights (4 plus 2 hotels) through Priceline and now spending almost 2 hours to get the name corrected that is correct spelled on all mileage programs that were input while booking, but on the tickets, Priceline made the middle initial to be the first letter of the last name, which will cause issues with TSA.

Priceline is now charging this as flight modification for which we had paid extra and now lose that extra paid for extra.

What a cluster and we will never make the error to book through Priceline!

Beware of their bad online website!

On 4/18/2024, I used Priceline to book a room at the Hyatt. This was my first time using Priceline. Unfortunately, I double booked my room - made two reservations for the same stay - by mistake. The hotel cancelled the $223.21 deposit for one of the bookings and gave me a hard copy of the cancellation showing that Priceline should issue a refund in the amount of $223.21. The Hyatt Front Desk also telephoned Priceline, explained that I should receive a refund because I had mistakenly double-booked a room, and put me on the line to confirm my identity.

When I called Priceline on 4/22/2024, no one answered and I was placed in a never ending loop. I also emailed Priceline the same day about receiving my refund and sent photos of the written cancellation. Priceline responded: "In an effort to assist you with your booking, we reached out to our hotel partner and requested a one-time courtesy cancellation to waive the penalties associated with your booking. Unfortunately, the hotel has denied the request and stated that the reservation is non-refundable as per the below cancellation policy, hence we are unable to secure a waiver on your behalf."

Since 4/22/2024 I have tried to contact Priceline by telephone to correct the problem and receive a refund. Today, 6/6/2024, I received another email with the exact same language I received from Priceline on 4/22/2024. I will NEVER use Priceline again. Before my horrible first time experience using Priceline, I always called the hotel directly to make reservations and they always matched any price I found online. NEVER, NEVER use Priceline, unless you enjoy living in the twilight zone.

I have used Priceline to book several times and have gotten mixed results. There has been very few hotel stays that were good. Home2Suites, DoubleTree, Holiday Inns were all run down hotels with awful smells throughout the hotels, noisy, and not as clean as described. They want to offer Express Deals and you end up at a dump of a hotel. They also don't offer a refund on Express Deals no matter how bad your stay is. Will never use again because like I said I have already discovered which hotels listed by Priceline are dumps.

Priceline orchestrated flight to arrive after rental car office closed. Next day, no cars available!

Booked a trip with them tried to cancel and only one flight was refundable or changeable thru United airlines. I will never use priceline or american airlines again. All of the working said fully refundable

Absolute SCAM corporation! They sold me auto collision insurance for a rental vehicle on the Priceline website and when it came time to pickup my rental vehicle, the company told me they don't honor 3rd party insurance from Priceline. I called Priceline, explain the situation and requested a refund to which I was told it was nonrefundable! If Priceline was a person, this would be considered a crime (obtaining money under false pretenses), but since it's a scumbag corporation, it's just bad business. I attached the email response I received from Priceline customer care admitting and confirming my complaint. Hopefully this will help prevent further criminal acts from Priceline to their unknowing consumers.

I signed up to he a VIP member when I created my account. Then I booked a hotel and there is a price match guarantee. I rang them up and they would not price match. They were so rude and so unhelpful. Price match guarantee is a joke. Just use booking.com where I found it cheaper after. Or Agoda, trivago. Anyone but Priceline.

Horrible. Booked a hotel with Priceline and paid for a specific larger, more expensive room type. They sent the cheapest room type to Agoda, Agoda booked it and sent the cheapest room type to the hotel. When i check in the hotel give me the cheapest room type, when i question it and show my Priceline booking for the higher room they said that's not what they got and to contact Agoda. Agoda says that's what they got from Priceline and the contact Priceline. Priceline says it was booked through them but by Agoda so to contact Agoda... spent 4 hours trying to sort it out at the front desk while on the phone with both of them and waiting on hold for hours. Ended up with the cheapest room while paid for a more expensive room. Now both Priceline and Agoda are pointing at each other and neither are helpful nor refunding me for the difference in room type. SCAM, takes higher amount, sends lower amount and pockets the difference. NEVER use, not helpful, SCAM of a company.

We reserved a room weeks in advance of our Eclipse trip. When we got to the hotel at 9 pm at night, there were no rooms available, the hotel was fully booked. Priceline could do nothing but try to get us another room. A "booking specialist" reserved us another room and when we got to that hotel, it was fully booked and there were no rooms. I cancelled that reservation and found the last room in a crappy hotel, but it was a roof over our heads.
How can Priceline reserve rooms that aren't there and the best they can do is reserve me another hotel room. But they can't even do that.
This was made better because I had my 5 yr old with me> I could sleep in the car if it came to it, but my 5 yr old can't.
Priceline gave me a $70 "good will" credit, but that's not enough for a room and it was little conciliation when I have nowhere to sleep and a child in tow. I will never use Priceline again and I have their credit card with I will never use again. I will also tell everyone I know the story and to not use Priceline.
Trip was great overall, Priceline was crap overall!

I clicked on a booking that was "fully refundable" at time of booking. I booked on 3/13/2024 and I cancelled on 3/14/2024. I received a confirmation email also on the 14th that my reservation was cancelled and "my refund was on its way"
I noticed on my bank statement that I was charged the 1st nights charges and fees along with a cancellation fee on 3/18/024.
When I called they said that I had to cancel 30days prior to the booking to not be charged the 1st nights stay. Even though I only booked and cancelled 3 days prior to stay...
I told them this was very misleading in that "fully refundable" does not really mean the same to them as it does to me...
I will book elsewhere in the future...

I booked a room at extended stay america through the number on their site since their website was not functioning. After I booked the room, I found out they charged me 15.99 for making the reservation on the phone. When I got to the hotel, they said I didn't have a room because priceline overbooked all the rooms.
Called priceline and they transferred me three (3) times to different numbers. Inexcusable. On top of that, the person they transferred me to (again) tried to help, but he could not understand what I was saying. It does nothing but piss people off and not want to do business with you!

I have used Priceline twice. When I was just looking for something clean and safe and didn't need fancy. Both times the hotel was nothing like the photos, and in one case the Comfort Inn wasn't a Comfort Inn, it was a rat trap being remodeled. Disgusting, I ended up leaving. I think that Priceline removes bad reviews so that you book and they get the kickback. It's a scam. Customer service is an oxymoron. It's the hotels that are their customers, not the people booking.

I booked a rental car last Monday, March 11th, 2024. It didn't tell me I was booking through Priceline. It booked through some other 3rd party. But it ended up being Priceline. It doesn't state that the license much match the payment credit card and prepaid cards are not acceptable. After you book it, it tells you some of this but it's in fine print that is hard to read. Especially for a 65 year old. So, I get to Budget to pick the car up I paid to rent for a week. Over $200. Well, Budget wouldn't rent the car to me because I listed my son as the driver but paid for the rental with my card. That's the second time Priceline has taken my money without me being able to check in my room that I paid for for a week, over $300, and now this. Everything booked through Priceline --non-refundable, non-refundable. That's a damn shame. If you like one wrong mistake when booking with them you are screwed and cannot change the booking or get your money back. That is a damn shame. That's how they do business. If you make a mistake using Priceline, you can forget it. Not to mention, if you book through them, hotels and car rentals have their own rules and they both make it impossible for you to fulfill your reservation. If you ask me, Priceline is a thief and should be prosecuted. They know what they're doing, and it's a shame. Everything you do through Priceline, non-refundable. SMH. That's $600 Priceline has jacked me for. Never again and neither will my family or friends use this scamming company!

We got a reservation at the Clarion international drive. When we got to the hotel there was stains in the bed, no pillows, no phone, the room was disgusting. We called the front desk with no answer. When we went to the front desk to talk to the customer service rep, she was nasty and literally told us to leave the hotel and threaten to call the cops on us. We left, and called Priceline where we got no solution to the issue. They denied to give us a refund. We talk with different customer service people and supervisor, with no help whatsoever. It was very disappointing, they take the reservation but they cannot solve the situation.

Fraudulent way to charge is USD even for Canadian travel and dont disclose properly. They dont mention that its in USD. On the first page they dont mention that the transaction is in USD and falsely trap. They dont even mention clearly anywhere that its USD but in last sunmmary page they have fine print saying its USD and you are trapped.