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I am so disgusted with Chase bank. I purchased a banjo from Banjo.com in May of 2022. The owner promised that I would receive the banjo in 4 to 6 week, but after 5 months I still didn't have the banjo. No one bothered to inform me of what was going on. When the banjo came it was defective and had to be sent back to Deering. So the owner of Bano.com said he would order another banjo, but refused to give me a time frame. As of September 2023 I still hadn't received the banjo. I had already contacted Chase back in September of 2022 to ask them if it was too late to file a dispute. Chase totally ignored my three messages sent within my Chase account. There is zero customer service. I got some weird message printed on my next credit card statement in October of 2022, saying that Chase had refunded my money, but they never did, and there was no explanation. Chase is messed up. I had merely asked them a simple question, I never filed a dispute against Banjo.com because I didn't get that far (and I didn't want to piss off the owner because then I might never get my money back). I just had asked Chase a simple question, which the incompetent employees at Chase refused to answer, for whatever reason. I just wanted to know if there was a statute of limitations on filing a dispute. How long did I have before it was too late? Chase never did reply. One year later in September of 2023, I receive a bizarre letter in my mail from Chase, saying that they had chosen to side with Banjo.com, saying that the transaction was legitimate. I never even filed a dispute, because I am still trying to work things out with the owner of Banjo.com (still 18 months later). Why did Chase file a dispute without my knowledge? I am out $4,899 and still don't have any banjo from Banjo.com as of November 2023. What the hell is wrong with Chase bank? How can they side with Banjo.com when I never received possession of the item I purchased? These incompetent ungodly people make me sick! Get your act together Chase!
Tip for consumers:
Don't purchase anything from Banjo.com (unless you want to wait years and hope you get what you ordered; I will be lucky if I ever get my $4,899 back. I'm still waiting after 18 months). Buyer beware!
Stay away from Chase bank.
Products used:
I had ordered a Deering Golden Era Banjo from Banjo.com. When the banjo arrived, the owner was dissatisfied with the instrument because it has a bad buzz in the 5th string. They couldn't fix the problem and after 16 months the owner wanted to order another (the third banjo), but I said enough is enough, just please refund my money. This wasn't a special order purchase, it is just a standard order. It shouldn't take 3 years to get a banjo. The bottom line is that the owner of Banjo.com told me in May of 2022, before I ever placed an order for a banjo, that I "should receive the banjo in 4 to 6 weeks, if not sooner." Those were the owner's exact words. He lied to me, plain and simple. And then to add insult to injury, Chase has been totally evasive and worthless to help resolve the matter to get my money back. I called Chase and spoke to 5 different people, all ignoramuses. They grill you with a bunch of security questions, just to find out that I'm talking to the wrong department, and then they switch me to another person, and another and another, getting nowhere. It is so useless and frustrating trying to contact Chase customer support for help. Your only option is to file a dispute and wait 90 days. That is so stupid. There is no provision to ask questions. RUN from this place! These big banks are so rotten.
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I have had a chase card for some fifteen years, for the last five of those years I have been...
