PricelineReviews 2,679

Priceline is the most dishonest company I have seen in a long time. I was making a hotel reservation directly with the hotel and somehow Priceline hack the website and made it appear I was still at the hotel website. Once I booked the room they added on over $80 in fees to the price of the room without disclosing the information. I contacted customer care and they were not interested in helping me.

Priceline gave me WRONG information which resulted in having to pay TWICE for 1 night stay at Days Inn, College Park GA on 10/16/23. Then, despite 2 additional phone calls to Priceline, I received ZERO help to get initial or duplicate payment refund.

Today is 10/18, the flight does not leave until 10/23. Plenty of time to sell that seat. Priceline denied my request for a refund for $128.00 that my 83 year old mother-in-law cannot use due to a medical emergency! Plus, as I explained to "customer service" this trip would be the last time to see her daughter-in-law that's dying of cancer. As I write this I offered to give Priceline the hospital phone number so they could confirm my mother-in-law was in fact in the hospital. Nothing worked and no refund. I hope anybody who is thinking about using Priceline reads this first and changes their mind and
They loose much more than $128.00

Our company's in Israel, we use priceline on a monthly basis, and book through them at least five reservations a month. During the recent attacks in Israel we've asked to cancel a reservation since all flights were cancelled, uptill now actually. The company refused to give us a refund for the reservation, although it was the right thing to do in this kind of situation. We explained multiple times our representative and our country is under attack! I guess priceline, CHOOSE TO SUPPORT TERRORISM

I booked an international flight and clicked on insurance when booking like I always do then I go to change one of my flights and says I don't have insurance. Then I book a price breaker hotel and you are supposed to get one of the 2 hotels listed well I didn't they booked me at a 2 star motel that wasn't listed and tells me I booked an express deal when I am very certain I did not. I am gold vip and credit card holder and will be canceling everything and not using this website again. Also there's no way to get ahold of them when you are out of the country besides chat. Nothing more frustrating than having to pay for something you did not purchase or purchase insurance and be told that I did not. Never again Priceline!

Horrible experience using Priceline.com hotels.

First Hotel were listed as 3.5 star rating - turned out to be 1.5.

Next hotel when we turned down bed - some kid had pissed in the bed.

Last hotel - we selected an "express deal" thru Priceline at $108 (they do not give you the hotel name until you pay) the hotel turned out to e Quality Inn which was listed at $70 from other sites.

I rented a car through Priceline. Paid the amount (non-refundable) and SPECIFICALLY stated that the company I booked with would provide me a car with certain specs - including "Unlimited Kms".
I had a hell of a time dealing with the car rental spot when I went to pick up the car, as apparently there are many other fees that they try to make you pay, even if you have sufficient evidence that you do not need it. Regardless, the person spoke to me aggressively about the necessity of me needing to pay for insurance, etc. No conversation with me about any sort of limits on kms. From purchasing the car through Priceline and picking up the car, the information provided was that everything was the way it was through this purchase.
I drop off the car and receive a whopping $345 excess charge ontop of everything else I had dealt with. I called the rental company and they told me I had limited Kms. I contacted Priceline and inquired about my booking. She said "you qualify for unlimited kms, UNLESS you live within the local area and/or if you are between the ages of 21-24.". I told her I lived out of Province and that I am over the age of 24. So I should be receiving unlimited Kms. She then tells me, well, I guess the car rental place may have other limits on their car rentals.
What is the point of specifically booking with certain specs and then not receiving them, as well as not being informed until AFTER the fact, ONLY because I was charged and inquired about it? This has been a horrible experience and if I could rate Priceline at 0 stars, I would.

We booked two rooms through priceline for our business trip to Chattanooga. When we arrived at the hotel our rooms were completely messed up. We had to stay in a double bedroom which was to say the least very uncomfortable. My husband's back was messed up the next day, so our trip was pretty much ruined.

I unknowingly booked with a substandard car company with shady business practices and got no help from Priceline. I actually spent more for a dirty car and bad service than I would have booking directly with a reputable car company.

I requested a car at the Toronto Canada airport through Priceline. After walking across the street to the car rental location. They told us that the shuttle pick-up for the non-airport car rentals was offsite. We had to take a train to another location and then call for a shuttle. This phone was set up to call multiple car companies, but no one answered. A group formed and someone finally used their cell phone to call the shuttle.

The shuttle was full, and several people were already waiting when we arrived. The 2 agents were working the desk and leaving each time to get and inspect the car.

My bill was $269.03 instead of the $157.32 that Priceline listed. The agent would not allow me to use my personal car insurance nor the insurance option available to me through my credit card company. When I said I would go online and buy the $13 a day Priceline insurance, he said I could not do that and even if I bought the Priceline insurance, I would still have to buy their insurance! Then he charged me $41.90 a day for insurance with a $1250 deductible! We accepted the overcharge and a dirty car, because we had already wasted 3 hours and had no quick way back to the airport.

When I returned the car a day early, the agent said there was no refund because I had to pay for all days reserved. When I started taking pictures of the insurance rates posted and the name of the company, he threw the keys back and me and told me that he was not going to accept the car until the time that it was due. I reported everything to Priceline; they offered no help.

Computer Booking Error. Immediately brought to attention of Priceline. Failed to Accept Responibility

Priceline. False advertising. Claim all reservations are "fully paid and guaranteed". Customer pays for reservations. So yes, reservation is fully paid. But when an extenuating circumstance occurs they DO NOT fully guarantee the fully paid reservation.

Customer care does absolutely nothing for you. The service charge is a huge expense. You would expect some understanding some " customer care". However after booking you are flooded with " No refund" messages. The messages were a surprise to me. Maybe because in large print on the website they focus on " FULLY PAID is FULLY GUARANTEED "

Stay away. Call the hotel directly. Then you will get your " reservation fully guaranteed"

Please book your trips,flights, etc. with another company. Priceline is a very grimy company who prey upon innocent hard working people like myself, unless you don't mind wasting money. Please consider booking with another professional company and not these clowns/thieves.

The program auto filled the wrong date and price line, charged me the price of the room after I contacted them 3 minutes after the booking. They are not friendly toward military, first responders or general customers. I will never use this program again and suggest no-one does. Piss poor customer service.

I booked flights and trip coverage with priceline. I was charged accordingly. Next day my trip coverage was canceled without explanation and refunded for the coverage.
I called priceline and got transferred multiple times only to be told I had to speak with the insurance Cookson Allianz. Called Allianz... THEY DON'T SELL INSURANCE FOR PRICELINE!
Called priceline back, they again transferred me to Allianz, told they again that they don't sell insurance for priceline trips. Called Priceline AGAIN, got transferred then told that a manager would call me back in 30 minutes. An hour later I call again, still nobody can tell me where to get trip insurance.

Easily the worst service I've ever experienced with any company. Do not book with these guys if you enjoy good service or want trip coverage. I wish if never used them.

Screwed me twice in one week, car and hotel. Screwed my wife, stole her money lastcweek. She is a cancer patient showed up to pick up her car at 9pm and car rental refused to give her a car. She was stranded and priceline refuses 7 days later to give her her money back.

I was expecting something different with using Priceline! As our flight got canceled due to weather issues the day before th flight and Priceline was unable to help me out in any way to locate an additional flight and had to reach out to United to handle that issue. In addition, we arranged for a rental car that ended up not being available and had to go on our own again to get another vehicle. Please understand that I thought Priceline was service oriented in to help you out when things are not as expected. I would think that I would never use your service as I do not see the benefit in it!

I am pleasantly disappointed in Priceline. I booked a room, for one night. I checked in at 7:30pm. When arriving to my room, I noticed the door did not lock. The lights also would go out after being on for 5-10 minutes (timed lights), the sheets had spots of blood on it and the hallway was filled with smoke that my eyes were burning. I called the front desk who told me that's0 how the lights are and there are no other room available.

Within the next two hours I found another hotel and had to check out. The front desk instructed me to call the manager in the morning to get a refund. I reached out to priceline via messaging right away so they were aware. I even provided videos and photos of the unsafe room I was booked at. Priceline stated they cannot give me a refund until the hotel verifies it myself along with priceline (supposedly), have tried to call the hotel, with no response of any manager.

Priceline refused to give me my money back. I kept getting the run around and at one point the reservation person stated I should have stayed. So I should have stayed in unsafe conditions. I was sexually assaulted years ago,0 so I do not sleep in the dark nor without my door being locked. This type of information was not provided by priceline. At no point did Priceline inform me prior to booking that the door would not lock, the sheets were dirty and the lights don't stay on. I want this escalated so other victims do not go through this scam.

Your best way to car rental is to use common brand names like Avis, Budget, etc. Do your car rental directly with them. Do not reserve your car rental with Priceline. On their reservation site gives you options of what you want and what you can decline. However, when you go get the rental car, what you decline is on the bill and you have to pay for it. Priceline does not reimburse you. Do not trust what Priceline's options on the reservation site tell you. Question everything before you finalize your reservation. I am still waiting for my reimbursement.

In early 2023, I bought airline tickets for my daughter and her friend to go to Thailand for the summer. In May Priceline notified us that the itinerary had changed, so we looked for different date and got a new itinerary and got confirmation from Priceline that it was all good and confirmed. Three weeks before traveling, I went to the airline's website to purchase the seats so the girls could sit together. The airline told me that there were no seats for the girls and that there was a reservation but "no booking." I spent 10-20 hours over the course of several week talking to Priceline to try to resolve the problem. Finally, Priceline told me to talk to the airline directly and the airline said they can't help me since I bought it with a travel agency. I ended up having to buy the tickets elsewhere which cost me an extra $2,000. I asked Priceline for a refund. After several weeks and receiving no confirmation of the refund, always hearing we are working on it, we filed a dispute through credit card company. After the dispute process started, Priceline refunded us within days. The Priceline team I delt with was apparently outsourced to non-US based office. Some of them spoke very accented English and were difficult to understand (I am not a native-English speaker, that is not intended as derisive as I know how difficult it is to learn a 2nd language but made it very difficult to communicate). It seemed that their customer service strategy was to say everything is OK, don't worry. Multiple times they assured me everything was resolved and nothing to worry about, but every time I called the airline, nothing was in fact resolved. They could have easily taken responsibility for their mistake and rebooked our flight but they never did. I even called the number on the website to the US based Priceline, but they have no record of my purchase because without our realization we had been outsourced to a foreign based travel agency. I will never use Priceline again, they were rude and made no attempt to correct their mistake. Don't use them!