Trish M.

I rented a car through Priceline. Paid the amount (non-refundable) and SPECIFICALLY stated that the company I booked with would provide me a car with certain specs - including "Unlimited Kms".
I had a hell of a time dealing with the car rental spot when I went to pick up the car, as apparently there are many other fees that they try to make you pay, even if you have sufficient evidence that you do not need it. Regardless, the person spoke to me aggressively about the necessity of me needing to pay for insurance, etc. No conversation with me about any sort of limits on kms. From purchasing the car through Priceline and picking up the car, the information provided was that everything was the way it was through this purchase.
I drop off the car and receive a whopping $345 excess charge ontop of everything else I had dealt with. I called the rental company and they told me I had limited Kms. I contacted Priceline and inquired about my booking. She said "you qualify for unlimited kms, UNLESS you live within the local area and/or if you are between the ages of 21-24.". I told her I lived out of Province and that I am over the age of 24. So I should be receiving unlimited Kms. She then tells me, well, I guess the car rental place may have other limits on their car rentals.
What is the point of specifically booking with certain specs and then not receiving them, as well as not being informed until AFTER the fact, ONLY because I was charged and inquired about it? This has been a horrible experience and if I could rate Priceline at 0 stars, I would.