PricelineReviews 2,670

Priceline orchestrated flight to arrive after rental car office closed. Next day, no cars available!

Booked a trip with them tried to cancel and only one flight was refundable or changeable thru United airlines. I will never use priceline or american airlines again. All of the working said fully refundable

Absolute SCAM corporation! They sold me auto collision insurance for a rental vehicle on the Priceline website and when it came time to pickup my rental vehicle, the company told me they don't honor 3rd party insurance from Priceline. I called Priceline, explain the situation and requested a refund to which I was told it was nonrefundable! If Priceline was a person, this would be considered a crime (obtaining money under false pretenses), but since it's a scumbag corporation, it's just bad business. I attached the email response I received from Priceline customer care admitting and confirming my complaint. Hopefully this will help prevent further criminal acts from Priceline to their unknowing consumers.

I signed up to he a VIP member when I created my account. Then I booked a hotel and there is a price match guarantee. I rang them up and they would not price match. They were so rude and so unhelpful. Price match guarantee is a joke. Just use booking.com where I found it cheaper after. Or Agoda, trivago. Anyone but Priceline.

Horrible. Booked a hotel with Priceline and paid for a specific larger, more expensive room type. They sent the cheapest room type to Agoda, Agoda booked it and sent the cheapest room type to the hotel. When i check in the hotel give me the cheapest room type, when i question it and show my Priceline booking for the higher room they said that's not what they got and to contact Agoda. Agoda says that's what they got from Priceline and the contact Priceline. Priceline says it was booked through them but by Agoda so to contact Agoda... spent 4 hours trying to sort it out at the front desk while on the phone with both of them and waiting on hold for hours. Ended up with the cheapest room while paid for a more expensive room. Now both Priceline and Agoda are pointing at each other and neither are helpful nor refunding me for the difference in room type. SCAM, takes higher amount, sends lower amount and pockets the difference. NEVER use, not helpful, SCAM of a company.

We reserved a room weeks in advance of our Eclipse trip. When we got to the hotel at 9 pm at night, there were no rooms available, the hotel was fully booked. Priceline could do nothing but try to get us another room. A "booking specialist" reserved us another room and when we got to that hotel, it was fully booked and there were no rooms. I cancelled that reservation and found the last room in a crappy hotel, but it was a roof over our heads.
How can Priceline reserve rooms that aren't there and the best they can do is reserve me another hotel room. But they can't even do that.
This was made better because I had my 5 yr old with me> I could sleep in the car if it came to it, but my 5 yr old can't.
Priceline gave me a $70 "good will" credit, but that's not enough for a room and it was little conciliation when I have nowhere to sleep and a child in tow. I will never use Priceline again and I have their credit card with I will never use again. I will also tell everyone I know the story and to not use Priceline.
Trip was great overall, Priceline was crap overall!

I clicked on a booking that was "fully refundable" at time of booking. I booked on 3/13/2024 and I cancelled on 3/14/2024. I received a confirmation email also on the 14th that my reservation was cancelled and "my refund was on its way"
I noticed on my bank statement that I was charged the 1st nights charges and fees along with a cancellation fee on 3/18/024.
When I called they said that I had to cancel 30days prior to the booking to not be charged the 1st nights stay. Even though I only booked and cancelled 3 days prior to stay...
I told them this was very misleading in that "fully refundable" does not really mean the same to them as it does to me...
I will book elsewhere in the future...

I booked a room at extended stay america through the number on their site since their website was not functioning. After I booked the room, I found out they charged me 15.99 for making the reservation on the phone. When I got to the hotel, they said I didn't have a room because priceline overbooked all the rooms.
Called priceline and they transferred me three (3) times to different numbers. Inexcusable. On top of that, the person they transferred me to (again) tried to help, but he could not understand what I was saying. It does nothing but piss people off and not want to do business with you!

I have used Priceline twice. When I was just looking for something clean and safe and didn't need fancy. Both times the hotel was nothing like the photos, and in one case the Comfort Inn wasn't a Comfort Inn, it was a rat trap being remodeled. Disgusting, I ended up leaving. I think that Priceline removes bad reviews so that you book and they get the kickback. It's a scam. Customer service is an oxymoron. It's the hotels that are their customers, not the people booking.

I booked a rental car last Monday, March 11th, 2024. It didn't tell me I was booking through Priceline. It booked through some other 3rd party. But it ended up being Priceline. It doesn't state that the license much match the payment credit card and prepaid cards are not acceptable. After you book it, it tells you some of this but it's in fine print that is hard to read. Especially for a 65 year old. So, I get to Budget to pick the car up I paid to rent for a week. Over $200. Well, Budget wouldn't rent the car to me because I listed my son as the driver but paid for the rental with my card. That's the second time Priceline has taken my money without me being able to check in my room that I paid for for a week, over $300, and now this. Everything booked through Priceline --non-refundable, non-refundable. That's a damn shame. If you like one wrong mistake when booking with them you are screwed and cannot change the booking or get your money back. That is a damn shame. That's how they do business. If you make a mistake using Priceline, you can forget it. Not to mention, if you book through them, hotels and car rentals have their own rules and they both make it impossible for you to fulfill your reservation. If you ask me, Priceline is a thief and should be prosecuted. They know what they're doing, and it's a shame. Everything you do through Priceline, non-refundable. SMH. That's $600 Priceline has jacked me for. Never again and neither will my family or friends use this scamming company!

We got a reservation at the Clarion international drive. When we got to the hotel there was stains in the bed, no pillows, no phone, the room was disgusting. We called the front desk with no answer. When we went to the front desk to talk to the customer service rep, she was nasty and literally told us to leave the hotel and threaten to call the cops on us. We left, and called Priceline where we got no solution to the issue. They denied to give us a refund. We talk with different customer service people and supervisor, with no help whatsoever. It was very disappointing, they take the reservation but they cannot solve the situation.

Fraudulent way to charge is USD even for Canadian travel and dont disclose properly. They dont mention that its in USD. On the first page they dont mention that the transaction is in USD and falsely trap. They dont even mention clearly anywhere that its USD but in last sunmmary page they have fine print saying its USD and you are trapped.

Priceline is not for business trips where you dont have hours to change, cancel and\or getting a receipt. Car rental for example, you have to call Priceline to explain the problem. Then the Priceline agent has to call the rental car company and explain the problem. Both Priceline and the rental car companies use outsourced agents who speak marginal English. Rental car company and Priceline agent go back and forth asking you questions and you may or may not get the help you need. WATCH out for deals that may or may not be changeable or cancelable.

I have had very bad experiences with booking car rentals on Priceline.com. Do not use them for car rentals, especially York Car Rentals. Priceline shouldn't even be doing business with this shabby car rental company.
I rented three vans (all pre-paid reservations) in Denver airport. York Car Rental had no cars whatsoever available when we arrived and even refused to send the shuttle to pick us up at the Airport. (leaving us stranding with a baby and kids). And to top that, here it is day 15 and we still have not received our refunds. I have called Priceline 3 times only to be told that they didn't get a response from their email and they will have to send another email. Really - day 15? And this is the response.
DO NOT USE PRICELINE.COM. They have a bad business practice in handling refunds.

Priceline canceled my reservation without me knowing.
When i got to the hotel, i called priceline they told me, don't worry, book the room through the hotel at a higher rate and we will refund you the difference. They lied. I've called and called to GET MY REFUND TO no avail. On one occasion, the agent said, it's not their policy to refund the difference. Well sir, then why would they tell a customer that! DON'T USE THEM, THEY ARE TERRIBLE!

You don't track our flights if changes are made from the original flight plan. It cost extra to modify any changes to the plan made months in advance and is never the same as when booking it. The pickup time was schedule for 9:35am on my return to the airport flight and my flight was scheduled to board at 11:00am with doors shut at 11:45am. It is 45 minutes to the airport from Secrets Maroma Beach Resort and I didn't feel 30 minutes was long enough to get through customs' and get on my flight in time. I was having trouble with my phone getting messages and received your message on the 20th that was sent on the 19th. I tried to change the time but was not in the 24-48 hour window for my scheduled pick up on the 21st. It was said in the email that the airport was only 15 minutes away and that is a lie. I paid $66 for a taxi so I didn't miss my flight. I feel and demand a refund for that transfer. I will go to Priceline who sub out to Booking.com and complain about your scheduling and services.

On November 25th, 2024, I booked 3 roundtrip tickets NYC-Dallas-NYC for my relatives (Dep on Dec 5th, and Ret on Dec 9th). The total price included the baggage fee for both ways, for 2 of the travelers. On the return Dallas-NYC, they were charged the baggage fee again, even though I had paid when I made the booking. When I called the airline, I was told that Priceline didn't pay them for the baggage. I called Priceline and explained the situation and requested a refund. The rep apologized saying their payment to the airline didn't go through and said I will receive a refund. After few days, I called again. Same thing: Apology and promises. Nothing. The last time I called, I was asked to email proof of payment made at the Dallas airport. I did. A supervisor said to expect the refund on my credit card account within the next days. Today, after more than 1 month and not seeing any refund, I called to find out what's going on. I am told that the baggage fee I paid was for one way. I emailed the rep a screenshot showing the fee for both ways.
Still, the rep ignored it and told me flat I had been lied and that there will be no refund. DO NOT buy any baggage from Priceline. If you do, you will end up paying again when returning. You are warned!

We confirmed with Priceline in October 2023 we were charged for an item we should not of been. We provided all the information they requested. Now we are in February 2024 and after many, many calls and emails all they keep repeating is to call them. Very questionable business practice. I do not recommend them at all.

Warning: Please beware of pricelines low car rental prices. I needed a car rental and went to pricelines website found what I thought was a great rental, only to book it find out on the day of the rental that was only for out of state rentals. This was not stated in my contract and rental booking info but disclosed at the last minute when I went to pick up the car

Booked through price line both airflight and rental car. Airflight was good no issues. Car rental was a horrible experience. We had a reservation for a vehicle through Dollar Car rental. The name on the reservation was off by 2 letters from the driver's license, Both Dollar rental and Priceline refused to rent us the vehicle. We called price line and explained that Dollar rental said the name had to be changed on their end and Priceline said it had to be changed on Dollar rental on their end. So both we blaming each other and no one helped. In order not to be stranded had to go through Hertz to rent a car. Horrible experience. DO NOT GO THROUGH PRICELINE!