Asking for police reference number for stolen parcel through evri placing parcel at front of my home, contacted police had a reference number yet they not accepting it has a reference number, don't see why it was down to myself to chase my parcel never received absolute joke of a company, guess I'm never going to get a refund from these a@@wipes

I had a horrible experience with PLT. I ordered something and paid every penny and due to some issues with the address they didn't even informed me to correct it they sent my package back without even giving a proper information, yet they're also refunding half of money. My order total was $128.50 and they're refunding only $78.00 which is their fault. The customer service sucks, they said we can't refund your delivery money back and all those things and at last they said ‘We hope we've helped with your query today. Please help us free up our team for the next customer in line by not replying to say thank you. Instead, we'd really love to hear your experience bla bla bla'. Not even a bit of understanding is coming from them. I can't believe the horrible service I'm receiving. Would never recommend it to anyone.

If this clothing brand is able to market its male clothing range as Boohoo Man depicting men as visually strong in their online and billboard ads, what does it say about this company's attitude towards women, typically depicted as sexual objects, without dignity or autonomy? This isn't the 80's. Change your brand name and imagery PLT, it's insulting.
Come on women, wake up, you're being played by this lightweight and, let's be honest, substandard clothing business. Not wholly surprising when one considers the cultural background of the owners. Time to put them out of business.
Seeing their sexist and misogynistic billboard adverts plastered all over the motorways/highways is too much to bear in silence. This review will be posted on several review sites.

I ordered a lot of clothes and shoes and accessories for my holiday and took these away with me. The things I didn't wear on holiday I returned.

When doing the return I realised there was a pair of sandals I'd ordered that id never received.

I've contacted them about this & they will not refund me as it's been over 14 days. Since when is this a policy you have? Doesn't state it anywhere when ordering. And I didn't think to check every single item I ordered was there as I ordered about 30 items and presumed they'd correctly send everything.

Wouldn't recommend. Terrible customer service. Pretty sure they make enough money with the figures they reported pay molly mae to refund me for some sandals I don't have!

I paid extra for next day delivery due to urgent situation. One item arrived with several holes on it, the other looks totally different then on the website (unmatched colour and style) and the other one is made for barbie probably, I'm 5"2,45kg, find there is no way to fit myself in that clothing! It was completely ruined!
So I contacted the customer service and they responded as the other two items wasn't damaged, so they won't refunded me the postage fee.
Poor customer service, untrustworthy products pictures, description, poor quality of goods and irresponsible delivery! Don't order from them!

This is my second time ordering from this site, and the second time they've given me sizes that were wrong and also too big!(it seems as if a lot of other people has a problem with their sizes as well)... I contacted customer services and all the representative said was I ordered from the U. K. size chart. Doesn't make any sense at all. The clothes arent horrible, but they never seem to get the orders right. So I'm definitely not ordering from here again. People don't have money to waste!

I purchased some items in summer 2021 and returned them since they couldn't fit and the quality was poor.I contacted customer service multiple times and have not received my refund till this day. Please do not purchase anything from this company you will regret it. They are very unprofessional and dishonest.

Ordered a pair of heels size 6 and they sent me a 4. I'm a size 6 and you can fit another foot in there, so sizing is wayyy off. Not to mention my toe screamed during the 10 seconds I tried them on. Now I have to pay out of pocket to return the item!?! Wth?
The dresses are absolutely trash, see through and itchy material.
No refund or exchanges so i'm stuck with 4 items I cannot wear/use.
I'm embarrassed to even gift them.

Will never order from them again, they should be banned from selling

So I placed an order worth 61.49£ paid 4€ to return part of the order. It's been over a month they received my return order and refused to pay all I have been getting are stupid excuses to why I can't receive my refund meanwhile they refunded every other order. I feel they are a scam and should be avoided

Got two pairs of jeans to try out, really big calf part and really long, I'm 5'2 and they were past my heal and even with shoes on they still touched the floor. Got really stiff and tight on the thigh, I am way more thigh heavy then anything so maybe that's why?

Can't rate the quality of clothes, as they never arrived. Customer Service is very poor and quite obviously usecstandard cut and paste responses to get rid of you. My order is "in transit" and on its way so cannot be refunded, although it has never been received by the courier... I just need to wait and see if it turns up ( even though it is past the expected delivery date). Company just represents piracy.

I have sent my package on March third to the written address on your website. Unfortunately I have not received my return refund yet. I was my first purchase and I am so unsatisfied with that. Since the clothes were too big for me, I paid my shipping and returned shipping myself. I have not received any refund after one month.

I never leave reviews, so you know this place is trash. I placed an order a few weeks ago and accidently used the wrong email address. I quickly realized my error and tried to get in contact with customer service and it was a complete $#*! show. After weeks of back and forth emails my package finally came, but it was not even what I ordered. I was going to just keep what they sent even tho it was wrong, but it was too small. I already know getting a refund is out of the question based on everyone else's reviews. I went ahead and filed a claim with my bank because I clearly got scammed! Don't waste your time, energy or money.

It's 2022, why doesn't plt have a live chat? Why don't the reps read through the chat, every 5 mins there is a new rep in the chat and you have to answer the same questions. I ordered over 30 items and didn't receive 12. Reached out to customer service and kept getting a run around, spoke to over 6 reps, one of then asked me to verify the size of one of the items, after I verified the size another rep said she will refund me for that ONE item, tried to tell her I am missing 12 and she ended the chat. I hate pretty little thing, avoid at all costs!
If you're purchasing with them use PayPal, at least if plt refuses to refund u PayPal cam get u it

Worst refund policies ever! Not only did i received a deffective item... sawn completely wrong but from checking the size chart what i received is definitely not a small! An 8 year old child would fit in what i received. I called customer service twice asking for a simple swap of sizes and a switch of my deffective item, they told me i had to ship it at my cost and reorder! You call yourself an online business? Returns and exchanges should be free of charge. Lastly the material is cheap and nothing like pictures...

The clothes are not as advertised, I bought leggings which were lose and had no stretch also see through. I also purchased a medium shirt which was way too small it didn't even fit my friend who wears a XS. I wouldn't buy from here.