I've been ordering from PLT since 2020 and they always had fast delivery. My problem with the online store is you can't cancel orders, you can't change a minor detail nor can you talk to customer service over the phone. I tried to cancel an order that i just placed and they told me i couldn't because they have people working on it. Last time i checked as long as my order has not been shipped out yet i still have time to cancel an order (the order still said processing). Also when talking to "customer service" all you get is an automated response. So safe to say I'm going to stick to shein.

This company has horrible customer service and screwed up my order! I ordered boots from PLT on Feb 5 2018. My package arrived on February 12 2018. I opened the package and there was only one boot in the bag! With an invoice from January 20 2018! On the invoice from January 20 which is clearly someone elses invoice, someone had written in pen "only one boot". I then e-mailed them about my experience and now I have to drive 1 hour from my house to drop off the package and wait for them to refund me. What a joke, never ordering from here again. So many better sites then PTL, waste of time and money!

The dresses are good, however delivery is very expensive and they never give free delivery or a discounted delivery no matter how much you order unlike other online shopping. If you make an order for two dresses, and one is suddenly out of stock they will ship one dress and you end up paying 30Dhs currently the most expensive delivery for just one dress. They don't contact the customer to give the option to may be add another dress or even cancel the order as paying 30Dhs for one dress is not worth it.

It was my 1st time purchasing from PLT, and I was already annoyed that they don't share any reviews from clients about their products, therefore I can't tell if a product is good or cheap quality.
Then, as a Canadian, I had to pay 50$ to return, if Shein can have free return, PLT should too.
They are a scam. Most of their products are way too expensive for the quality. Never buying from them again.

It has been 3 months i still haven't received my package, when i talk to the staff they just say to keep an eye on the tracking before they can do anything. The tracking service hasn't also updated for a long time now! Lol only order from plt when u want to received ur order 4+ months after.

I ordered from PrettyLittleThing, received an email that my package was dispatched only to find out in never was shipped. I called them and they said that they hadn't shipped it out, three different times then continued to claim that the package was lost and offered to refund me or reship it even though my items were no longer in stock. I chose to receive the refund, then became extremely annoyed when they would not refund me for one of the items and the shipping and claimed that the shipping was in American currency (As I am Canadian), although they took out 30 dollars out of my bank account without taking into consideration the currency difference that they are claiming to be interfering with me receiving my money back. I am extremely disappointed with their company and will never purchase from them again, as I also encourage others to do the same to avoid any kind of disappointment. I strongly recommend Misguided, as they have excellent customer service and early shipping.

I placed an order and when I checked the tracking it said that I had been delivered. I had not received the package. I direct messaged them on twitter and their customer service team responded quickly and were able to help me. I had this outfit planned for a specific event and they were able resolve my problem and I am so grateful. I appreciate everything they were able to do for me. With a team who cares about their customers I would definitely recommend for people to shop here. Love it!

I placed an order back in June, 2022. I have been trying to get an update and was told that it is expected to ship 11/17/2022. This must be a long November because here we are February 1,2023 and have not received the order. You use the Chat, and its a waist of time. They check the order then when they ask do you want to chat with a rep, you are not allowed to respond This place is a SCAM and I will report to the BBB. I mean the order was only $44.44 dollars but its the principal.

I've used PLT as a hit and miss for purchasing clothing but because it is cheap and less expensive for the majority of clothing. I do not mind it not being the proper sizing or the threading falling apart as soon as it comes in the mail. Unfortunately with sponsoring all pricing has doubled over and unless that will bring change to the quality of manufacturing I would not recommend nor use a low quality product such as Pretty Little Thing for its price advertised.

The website and social media influences who wear this merchandise are super misleading. In images everything is lit to hide the terrrible quality of what you're buying. I purchased some pants for $60 reduced to $30, the material was thin and cheap... and completely see through. The sewing on the pants was terrible. There is no way you could ever wear them. I also bought a pair of jeans which smelt of a strong chemical. I have had them out of the packaging airing out for about a week and they still stink.

I messaged the customer service team who replied promptly but if you're items stink I really think the returns label should be sent directly to the customers for convenience.

Furthermore, The package took forever to get to me. Standard shipping was estimated to be 7-10 days. It took 5 days to even leave the warehouse and took 18 days to get to me.

The websites return platform will not let me sign in, so currently awaiting further instructions. Wish me luck!

I've purchased a few items on their website and everything is great. However, this one outfit is not. I would think it's coming from the same fabric but I guess not. It's two different color. The skirt is a bit more orangy red and the top is a deeper red which is a perfect red. In the sun it's pretty noticeable. I just needed it to both match and sadly it was one of my outfit for my Hawaii vacation.

I took two photos showing flash and non flash

I spent 2 hrs shopping and was going to spend about 500.00. But I wanted to make sure the reviews we're good. They were terrible.So thank you for all ur reviews I believe I would have lost 500.00 or got a bunch of crap not worth 50.00. Thank you all for ur reviews. I am so thankful

For what you're paying for you can get so much more in other sites then what I got here. Don't buy stuff from here please. The swim suit that I bought from there I haven't worn it ones and I payed top dollar for the item. The tag wasn't on right and there was loose threads everywhere. I ordered a large and I followed the size chart. I measured myself and when it came it didn't come a large it came an xxl