PrestigiaReviews 2,646

I was quoted 3500AED for the hotel and it turns out you charge an additional 500AED, and nowhere did it say that you charge an additional fee. Had I known I would have booked directly with the hotel as their price was far better

Disgustingly horrible customer service. Save yourself stress and anxiety.

Prestigia did a great job of following up on all of my reservation requests. I was very pleased with the hotel rates they have! I will definitely make further reservations with Prestigia!

Easy way too book. The one Thing that needed is that you can call prestigia on online so everyone in the world can call.

I sent this correspondence today: it's been 30 days since they said it could take UP TO a month for my refund which is over $1800. They sent an auto response saying customer service is reviewing it…… we will see, I will update my review accordingly.

I requested a refund 30 days ago and still have not received it. I was told by customer service that I would receive the refund within 30 days and that it was already sent to the refund team. See correspondence below…I need this processed today as it is almost 2,000$ and it has been a month.

Hamed Al Obaidi (Prestigia.com)
May 25,2021, 20:09 GMT+2

Hello Rebekah,

Thank you for contacting us with regard to your booking.

Please note that I have already submitted your refund request to our financial team.

Kindly note that as mentioned in your cancellation email, refunds can take sometime to reflect into your account and the average waiting period can be up to 1 month from the time it got cancelled.

The reason behind the long waiting period is because we are still facing the enormous scale of the coronavirus outbreak head-on and cancellations are becoming the epicentre of the massive impact on the global economy and the entire travel industry.

As you know our sector was the most affected by the Covid-19 crisis, not only we suffer from the lack of demand but also the cancellation rate that has reached up to 95%, we therefore have faced a situation where our refunds to our customers might takes up to 1 month.

I hope this has addressed your concerns and remain at your entire disposal

May you have a wonderful day,

Best regards,

Hamed Al Obaidi
Reservations Agent
www.prestigia.com
*******@prestigia.com
* (France) +33 1 79 97 26 03
* (Morocco) +212 5 20 42 11 11
* (Spain) +34 911 51 67 08
* (UK) +44 203 051 66 62
* (USA) *******902
Prestigia.com

Rebekah
May 25,2021, 19:58 GMT+2

Please let me know when to expect the refund and please proceed with a full Refund for 1838. 38 for Confirmation number: xxxxxxxx

There was a mistake while the booking
However after 3 days they noticed and before check in 8 hours they said that there's 270 USD extra supplements
I tried to cancel but nothing and i had to pay because my booking wasn't refundable?!?!
Bad experience