Prestige Flowers

Ordered flowers for a close families friend having lost their dad. They ignored delivery instructions on first delivery. So did not get delivered. 2nd recipient wasn't in as they will now not be around to accept flowers. Company completely unhelpful. It's now been on a van for 4 days! And they want me to send these flowers to to my friend. This isn't something nice to receive half dead flowers! They will not give me a refund. Do not use this company. The other competition is much better and the customer service is brilliant

Received flowers that were mostly already dead. Tried to contact customer service multiple times with no reply. This is absolutely the WORST as far as quality and service. DON'T WASTE YOUR MONEY. (Check out the photos, this is the day after delivery.) AVOID.

My son and daughter in law sent a bouquet on 27. 04. 19 they arrived literally half dead and were not in anything to keep them damp/alive. Later I learnt they had cost £70+. The box of chocolates consisted of 4 chocolates! The flowers were completely dead within 3 days except for the carnations. On the same day I received a bouquet from Sainsbury's which cost £8.00 and are still alive and looked gorgeous. My family complained and I received another bouquet from Prestige and a larger box of chocolates but NO letter of apology. From my experience I suggest DON'T BOOK FLOWERS THROUGH THIS COMPANY

Absolute knightmare of a company. I ordered flowers 2 WEEKS ago so they had time to arrange everything properly and get them to my wife today on Valentines day. I selected the 14th February for the delivery date then paid.

I emailed them yesterday telling them the tracking number they had given me did not work. They replied saying i had to wait until the delivery day for the tracking to work. Today (14th) came and it still didn't work.

I email again and no reply this time. Then i received an autmatic email saying DX courier had picked up the parcel today for delivery TOMORROW.

Prestige flowers are an absolute joke! Do not under any circumstances use them.

I ordered a 100 rose bouquet for my nan's 96th birthday this june. Although the website was easy to use and the order was delivered on time, what i had ordered was not what was received, to top it off it was dead within 3-4 days. What I bought (and paid for) is this case was not what i got. Customer services then, almost one month later replied and offered a voucher stating that you have to send photos within 48hours (which was done and ignored). They also stated that i had sent only 1 complaint email on the 23rd June, which is incorrect and completely ignored all of the dates that i actually sent complaint emails.

Personally, I would not order with Prestige again and the after service is utterly shocking!

I am disgusted with the quality of flowers that were sent to my 82 year old Mother who is in hosptial.
The photo of the flowers on their website looked nothing like the flowers that my Mum received, they were just a mass of green fern, a few roses and one of two sprigs of fresia's.
I contacted customer services as well as sending a photo and apparently there was nothing the matter with them according the the florist manager!
I spent £42 on this order (cake, vase & balloon add-ons) and truly which i had gone to Interflora.
I was offered a £5 voucher to use against a future order to which i told them I would never order with them ever again.

DO NOT USE. THEY TAKE YOUR MONEY AND DONT DELIVER. I AM STILL WAITING ON VALENTINES FLOWERS FOR 50 POUNDS AND NOONE HAS BOTHERED TO GET BACK TO ME AFTER MULTIPLE EMAILS AND THEIR PHONE LINES ARE NEVER OPEN. ITS A SCAM!

Ordered medium size "Be Mine" flowers on website. Image below.
Received a drab bunch of a few roses which would be compatible to what you'd get in the supermarket.

I received a bouquet (Rose & Lily) from Prestige Flowers 2 days prior to my 74th Birthday on January 19th. I was not in at the time of delivery so they were left by the side gate to my property.
After following directions completely they were arranged in a vase but after 2 days 3 of the 5 roses dropped their heads and needed to be thrown away. After a further 2 days all the flowers were in a poor state and so were thrown away, even though some of the Lillies were still in bud.
I have received many delivered flowers in the past from different company's and I would certainly not recommend anyone to order flowers for delivery from your company.
I cannot send proof of purchase as the box has been thrown away
Thankyou

My sister and I live in different countries. For her 30th birthday I decided to send her a big bouquet. I ordered it a week before her birthday. It did NOT arrive on her birthday. In fact it arrived the day after her birthday at 3PM. I tried to contact the company several times, and got no answer from anyone. I finally had to use Facebook to contact them. It was so ridiculous. They did not even offer to pay back the shipping cost to me. How can a company not deliver a simple set of flowers even with a week's notice. I NEVER use this company again.