Ordered flowers for a close families friend having lost their dad. They ignored delivery instructions on first delivery. So did not get delivered. 2nd recipient wasn't in as they will now not be around to accept flowers. Company completely unhelpful. It's now been on a van for 4 days! And they want me to send these flowers to to my friend. This isn't something nice to receive half dead flowers! They will not give me a refund. Do not use this company. The other competition is much better and the customer service is brilliant