Prestige Flowers

Ordered some flowers that should have been worth about £42, what I got was no better than what you would buy for a fiver from a garage and totally different flowers to what I ordered also they turned up a day late as I ordered them for my wife's birthday and turned up a day after her birthday, just a joke and terrible service all around

One star is one too many. I ordered 3 bunches of flowers to arrive before 1pm on the 21st. 2 bunches arrived and one had dead roses. The third bunch did not arrive on the 21st. This was costly to me as I had to go to the local florist and but another 2 bunches as I needed them before 1pm to give them to my son's teachers for end of term. I ordered "Medium" I would hate to see what small looks like because they were small and dead. The 3rd bunch arrived 24hrs, if yo have an anniversary or something special. Don't order go to your local where you can see quality and size

I ordered flowers for our anniversary which were not delivered on the day. I received an email that night, apologising and advising that the courier service was unable to deliver that day and would be delivered the following day.

The following day, the flowers were not delivered again. I emailed and they apologised and asked if I wanted to cancel the deliver or have them delivered on day 3.

I responded saying we were leaving the UK that day and to cancel the order. The following day, they advised that the flowers had been delivered (by which stage we had left the country).

I ordered flowers, the address was changed (letter of postcode omitted & street nos)& they claimed I input it incorrectly. The phone nos on Paypal receipt & given by their live chat are disconnected, the fake DHL tracking nos didnt work so no way of contacting the courier who alleges in their notification that the flowers must be signed for & can t be left... so they have taken them back to the delivery base for 48 hours before redelivery... which never occurred. There was a phone nos for the delivery address that no one called & they have taken my money with no apology or Refund & just... sorry, your fault & your problem & no way of contacting the courier to change the delivery address... SCAM. Scam... scam. How can we warn people on their website?

The second time I've used Prestige Flowers and the second time I've had a problem with my order!
Unfortunately, both times was for the same recipient and there won't be a third!
The first time, the cake I ordered to accompany the flowers I purchased was not delivered, Although refunded it still leaves a gap in planned gift.
The Second time the flowers were delivered late and arrived the day after my aunts 90th Birthday. This was despite ordering well in advance.
They use a third party for deliveries and hide behind their Ts&Cs if your order is late (unless you pay extra) there's no guarantee they will be delivered when expected.
My advice is to avoid and order elsewhere!

Despite telling them of poor qualityimmediatly on opening them and sending 3 photos at different times they refused to replace them. They included at least 3 excuses, including a guarantee for only 4 days.

Rubbish service. Brought flowers for mother day for my mum to be delivered and they DID NOT look like the photo. They were near enough dead when we received them- we chucked them after 4 DAYS. We asked for a refund and they offered another set of flowers delivered. Did we receive them? NO. Emailed to say whats going on and they have just ignored us. AWFUL COMPANY- shouldn't be a company at all if they can't even handle special days!

Utter Rubbish. Poor communication.

Utter Rubbish. Poor communication. (order nò #*******)

My friend ordered some flowers for me as a birthday surprise gift on Wednesday evening with next day delivery. As the order went in late we expected next day to be Friday. Its Saturday today and we still haven't received the flowers.

They sent them via royal mail and tracking details just says dispatched since Thursday 5am. I emailed them through their website and they responded that they also only have information as stated in the tracking. Seriously?. Is that what PRESTIGE means?

Should I expect dead flowers? If you've got issues with delivery then charge more instead of £4.99 with poor service and poor comms.

Just wish there was a zero star

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Reply from Prestige Flowers

6 hours ago

Hello, we are sorry to hear about this. Kindly send your complain at out email address: *******@prestigeflowers.co.uk

I ordered roses for valenntine's day shipped to my wife in the UK, it was supposed to come with some "free chocolate" as mentionned in the offer but nothing except the flowers were in the box. The worst thing about that is the missing word, in fact I wrote a small letter that never has been delivered. The space provided for the letter was just blank.
What should she do? Write it herself? Or guess what was supposed to be written? That's some of bul$#*!. I call false delivery on that! Will never order from them again. Y'all better keep your money in your wallet, it's not worth it.

Irresponsible.
Bought flowers for sisters birthday with a congratulating message.
The flowers arrived but the message card was empty, while I sprcifically checked the option of "message" delivery as well. Now I jad to tell my sister myself that the flowers were from her family, which kinda destroys a mood of gifting flowers. When I wrote to the companu, they said something along the lines of "this is a done deal. Sorry cant help you bye". I am not going to fight over half a dollar but you get the point of how they look at their customers.

AVOID THIS LOT, ABSOLUTE JOKE!
Everyone who's thinking of using this lot, don't, pay a bit extra and use INTERFLORA! These lot are an absolute joke, no real way of contacting them and you'll just receive an automated message. Yes it's busy everywhere but you'd think they'd deliver with 2 days notice! Apparently it's policy they don't issue refunds, we'll see about that.
Avoid like the plague, you will be let down and your loved one won't receive anything but these lot think it's ok to take your money. Also they'll shift the blame onto Royal Mail which we all know are a joke too, so use someone else! Seriously disappointed. Thanks for nothing!

Flowers deliver in bad condition-very poor company service avoid at all cost
Flowers deliver in very poor condition, were for a 25th wedding anniversary so upgraded to deluxe, nothing deluxe about them were decomposing at delivery, there customer service very poor told me to send pictures and there reply was nothing wrong with them there chief flower arranger had decided, no refund or replacement flowers offer, roses had totaly died within 3 days paid £40 could of bought better from asda/morrison/tesco for a fraction of the price and would of lived a lot longer advoid at all cost.

Very dissatisfied, Mothers Day gift from son and daughter in law, roses wilted in a day and lilies never opened just wilted and died.
Took a number of emails and angry phone conversation to get reponse
2nd bunch no better. Ruined my Mothers Day gift and no apology.
Certainly bunch did not look like pictures on order and response to complaint did not relate to advert "No quibble 100% satisfaction"