Prestige Flowers

If I could give 0 I would. I ordered two bunches of flowers from this site and paid for the delivery for a year as I thought I would use them going forward for occasions as I liked the look of the flowers on the site. One was delivered and the flowers were dead, you couldnt display them, the second never showed. I contacted them and they said I didnt give them the correct address, I sent them the email confirmation which they sent me and said it was the correct address which it was to which they proceeded to say it must be incorrect. I think I know where the person I wanted to send flowers too lived! This person had been ill and during this time you would think they would help. They simply said tough luck! This is robbery! I have paid for flowers, that didnt show, and thats it tough luck I loose? What kind of company is this. PLEASE AVOID! AVOID! AVOID!

My 18yr old daughter spent £50 with this company sending me some flowers for mother's day. The roses heads drooped the day after delivery and the lilies never opened. She emailed them with pictures of the flowers and was offered £10 off her next purchase. She wrote to them again and they said they would send a replacement bunch. The 2nd bunch arrived but contained only half the amount of flowers! The quality was not good again either. Some of the leaves are bent or snapped and the end of the petals are already turning brown. The lilies arent looking too healthy either so I wouldn't be surprised if they fail to open again also. She should have been offered a refund first as last. Terrible experience.

I use Prestige quite regularly. Especially for flowers for my mother in law.

My 14 year old son came to me last week and wanted to get his girlfriend some flowers for her birthday which was on Tuesday the 15th March 2021.

We sat down and he chose exactly what he wanted and we placed the order to be delivered on the 13th March 2022.

Come Tuesday 15th March@ 20.36 - The flowers and gift/card still haven't arrived...

He has sat endlessly trying to make contact with Prestige and Royal Mail. The customer service response he has received from both yourselves is awful - First gf and the experience of gifting for her birthday has been ruined by yourselves. The flowers will undoubtly be squashed and clinging onto dear life now. I won't ever use prestige again. Nor recommend you to anyone else.

As of 11.00 am 16th March 2022 still no flowers nor response from prestige!

Great Job! - - - -

I ordered a mother's day gift to arrive on 25th March, the day before mothers day, to ensure it arrived on time. It arrived on the 28th, 3 days late and far too late for mothers day.

When I asked why this had happened, I had two very slow and unhelpful responses from customer services saying 'there could have been a number of factors it was delivered late'. No actual reason given. It looks like it hadn't even been dispatched until the 25th.

The parcel itself was OK but expensive (£40) for what was in it and totally useless that late. Definitively wouldn't use again or recommend.

So I ordered my nan some flowers for her 80th. Glad I was at hers on the arrival of the DEAD BOUQUET! HAlf the flowers weren't the right ones they were substitutes and they were all literally dead! Nothing like the photo I ordered. Can't even compare the 2! Went for the Paris bouQuet! More like swamp bouquet! Full of green leafs, brown dead roses, snapped floppy lilies. Wow what a gutter! Demanded refund but they said I can only have a replacement. So will review tomorrows da vinci bouquet which she reluctantly gave as a replacement she was really splitting hairs over a 5er! Paid £45 for the dead bunch today. Waiting for the £60 replacement tomorrow will keep you posted! If I could rate as a 0 star I would! Pics of Paris bouquet vs my swamp bouquet!

I recently had a thoroughly unsatisfactory experience with Prestige Flowers that has left me with no desire to ever order from them again. I had ordered a bouquet a whole 8 days in advance, hoping to ensure timely delivery for a special occasion. Unfortunately, my experience with this company has been nothing short of disappointing.

The flowers were posted last thing in the day, meaning they arrived a day later than expected. This completely defeated the purpose of ordering well in advance to ensure the flowers arrived on time for the occasion. When I reached out to express my disappointment and frustration, the customer service responses were robotic and lacking any genuine concern. It felt like I was interacting with automated responses that were more interested in quoting company terms rather than addressing my concerns.

To add insult to injury, I was also paying for their annual delivery charge, which only made me feel like a worthless customer. The lack of empathy and genuine customer service, combined with the delay in delivery, has left a sour taste in my mouth. It's disheartening to spend money on a service that not only fails to meet expectations but also treats customers as if they are expendable.

In light of this experience, I strongly advise potential customers to stay away from Prestige Flowers. There are plenty of other florists out there who value their customers and provide a much more satisfactory experience. I, for one, will not be returning to Prestige Flowers and would caution others against making the same mistake.

I received these flowers from a friend yesterday. How lovely, only to open the box to what can only be described as half dead, brown around the edges, worse than petrol station, flowers. I will not be telling my friend but cannot believe with all the competition out there that Prestige Flowers are not ashamed. I have looked at them this morning and decided, 12 hours after receiving them, that I have to throw them out. Every time I look at them I get more cross. DO NOT USE PRESTIGE FLOWERS USE SOMEONE ELSE! No reply from customer services and when I try and leave a review on their website it says your review will appear when they send you a confirmation email. Guess what. No email from them so I can't post my review on their website. Shocking!

If I could give 0 stars I would.
Awful service. No free card included and when I questioned, was told I couldn't ammend order. Tried to use the bot but never anyone available, received email follwoing day without matter being resolved and without them dealing with the problem I'd explained over and over. Ordered Tuesday evening expecting a Thursday delivery by 4pm Friday - order still not delivered. Was for a special occassion - 70th so VERy disappointed. Not allowed to sperak to a manager on the phone and instead have to email in. Not allowed refund as apparently it's in the small print that delivery date can not be guaranteed despite the fact that the website claims next day delivery - goodness knows how as they couldn't even manage 2 day delivery. Customer service shocking, rude and disrespectful - whispering to colleague whilst talking to me. Then hung up whilst I was still talking. Will never use this company again.

Next day delivery was not met because they gave Royal Mail the wrong date. They acknowledged this but still refused to give a refund (their customer service is also horrendous).

Do not use!

Bouquet arrived smaller than advertises, dispute paying extra for the larger bunch. Followed all the instructions and they have gone over with 4 days.

Two days late for a special event. Hardly a reliable flower supplier. Poor quality flowers. Not use again. Really disappointed and especially in their response taking no responsibility.