Prestige Flowers

Positive reviews seem to be about the website rather than the actual flowers that paying customers may never get to see if they are sending them to someone else so thought I would shed some light on the actual quality of the product you are paying for. I have bought two bouquets from Prestige Flowers very close together for friends birthdays. My one friend made me aware that her lilies died without even opening despite following the advice re, trim stems, add food, etc. So i checked with the other friend who then told me the flowers had been old looking and partly dying when received! Disgusting given that I paid over £50 for these flowers.
But worse than this is the customer service. Prestige Flowers are refusing point blank to refund me despite me sending photos of the dead unopen lilies and offering more (probably dead) flowers that I obviously have no use for as the birthdays have been and gone!
Substandard product at a premium price and company benefitting from the fact that the paying customer may likely never see the flowers and the recipient would probably feel ungrateful or embarrassed to mention the low quality.
You can get a lot better at your local grocery store for a fraction of the price!

This company don't deliver their own products or make use of a courier that will deliver throughout the day, despite charging a significant fee for postage. Instead they use Royal Mail, meaning they have no control over when your order will arrive.

As with many of the other negative reviews here, my order is, at this present moment of writing, in a Royal Mail sorting office, where it has been for the past 24 hours, going rotten. The order is now late and so the sentiment of receiving surprise flowers has been ruined.

Although Prestige making use of Royal Mail to do their guaranteed deliveries (even though the delivery with Royal Mail cannot be guaranteed) is ridiculous enough, the fact that they only put the order out for delivery after 5pm on a Saturday, according to the tracking information, further compounds the stupidity. I made the order more than a fortnight in advance.

My advice would be to shop around for another company that understands the prime value of such a business is the sentiment that it provides, by taking care of their own delivery or by using a reputable courier that delivers throughout the day, rather than letting Prestige ruin any surprise gesture you have intended by being totally careless with the fundamental part of their business. The negative reviews are mostly about the same issue. Clearly this company are not getting the message.

Outrageous product compared to the picture of their website. Do not use. I was embarrassed at the tiny large bouquet that was delivered to my mum on her birthday

Completely Ruined MOTHERS Day thank you

Flowers arrived, no card in their despite it saying I had ordered a premium card no message to my mom, doesnt event say mothers day anywhere! She doesnt know who they are from as there IS NOTHING

The flowers are dead and broken! Then just for comedy effect some of them are spray painted (yes you read that right) pink!

What a complete and utter waste of money and way to go and spoil mothers day for those of us who cant be with our moms and show her face to face how we appreciate them what I have now said is here are some dead flowers!

THE WORST FLOWER COMPANY IN THE WORLD!
ABSOLUTELY HORRIBLE! My "get well soon" flowers arrived 3 DAYS AFTER I PAID FOR when the person already went to the hospital. I paid £56 for NOTHING and all they said is that whenever the order is placed I'm accepting their terms and conditions where says that it can be delayed! Don't let them to cheat on you!

Ordered Mothers Day flowers here, website was very clear about being able to make the delivery on time at the time of ordering - which was on March 24th. Advertising in such a way that there was no doubt in my mind that these flowers would be delivered on time.

Mothers Day came and went, no tracking number had been sent to me and only an automated response from customer service made it to my inbox after I had reached out to them.

Flowers came the day after Mothers Day, and so did communications with a real person in customer service. I spoke with Natasha R, and the emails that followed were copy/paste responses.

After many email exchanges, no refund offered other than postal costs, as they point to the small print in their terms and conditions which states that deliveries may be a day late.

Consumers have rights, and when an order is promised to be delivered on a special occasion such as Mothers Day, and is not, it is a breach of contract.

Please report this company to local trading standards, as they should not be getting away with false advertising and broken promises.

I can't believe that they advertise pictures on there website and then fool us customers that we will receive what we see. I've never felt so ripped off, upset and most of all ashamed that my mom as received such awful flowers on Mother's Day. I spent over £45 pound on these, and when my mom sent a picture of them I've never felt so embarrassed. Also I ordered a cake with my order and no sign of the cake I should of read the reviews before ordering but because I had ordered of them a long time ago which back then was not so bad, since then they have obviously gone down hill. Im totally shocked that this company is allowed to be active on line selling to customers. Since complaining to them they had the cheek to offer me a £10 voucher to use on there site. Why would I want a voucher for there site, I don't ever want to order from them again, I've lost total trust. My advice to everyone stick to a local florist or go into a supermarket to purchase flowers at least you can see what you get. If you do go on line and purchase flowers do your research on the company and read all reviews etc before you order.

Paid just under £40 for a so called medium bouquet of flowers, Waste of money as there were about £5 worth of flowers altogether. First time order and definitely the last from me.

Ordered flowers on 23rd June for delivery on 1st July. Received a confirmation and order number. On the 30th June I was sent an email saying they needed more details. I didnt pick my emails up that day, but they didnt bother to ring me. The flowers were not delivered as they said the address needed a house number or house name, which it doesn' t have. This is a small village, my friend has lived there for forty years and the family owns the village pub. Every year i send a christmas card to the same address and postcode that i gave to Prestige. So my friend did not get any flowers, Prestige couldn't really care less, although they did refund my money. Took my money but didnt make much of an effort to contact me, on an order they'd acceptef, and had a week to process.

I chose Prestige to send a bouquet to a poorly relative last Monday 12th Dec, paying for next day delivery, and also after checking they used 3rd party couriers due to the postal strike, however my £58 purchase is still sat in the Bristol sorting office, and I can get no one at Prestige to respond to emails, or their Bot ticket conversation from last Wednesday. Whilst I appreciate the postal strike is beyond their control, I specifically used them because of the 3rd party couriers, and now not to engage with me over the lack of product for my purchase, they are choosing to simply ignore it? Sadly I would never use Prestige again for this very reason, as whilst their bouquets may be lovely, the lack of good customer care is shocking.

The site professes 100% satisfaction and yet they still FAILED TO DELIVER ON an order placed a week in advance for a simple bouquet of flower. 24 hrs after the due date, still NO SIGN of the flowers. I note there is no telephone no to use. Wish I had noticed that before I engaged these people.