Prestige Flowers

You order flowers they take your money you don't receive them…. Customer service refuse a refund….Obviously a scam I have reported them to the fraud squad

Ordered flowers for Mothers day and they didn't arrive and still haven't. They haven't answered my email and there's no one to pick up the phone when you call customer service

I feel like stupid! Order number *******!
I order a luxury flowers for my wife to arrive at work as we celebrate 5years and i order same day delivery as was advertised on the website but surprised she didnt recieved as the flowers was not for same day was needed 3days for delivery. I call customer service and we find a solution with delivery next day by 15.00 and surprised is 17.00and she didnt received nothing. Thank you guys... before i use to bw a good customer now i see my self to change the road! Shame

I ordered flowers for nearly £60 for my wife birthday, but received flowers like £10 from local supermarket. Definitely not like on websites pictures. Old and ugly flowers. Very disappointed.

I would never use this company again. My mother lives a long way from me, after searching for a company to deliver flowers actually on Mother's Day, I was delighted when I came across prestige flowers, advertising Mother's Day delivery. I placed my very expensive order, and selected mothering Sundays date and was very happy and received an order confirmation saying they would be delivered on the Sunday. I had a telephone call my mother on the day before to thank me for her flowers. I was very upset the flowers had been delivered a day early, not what I ordered I ordered at all. The flowers not only arrived early, according to my Mum they arrived extremely squashed and also some of them were all ready starting to die. I emailed prestige customer services, who did nothing, they did not address they poor quality of the flowers at all, and simple sent me a copy of their terms and conditions, highlighting in the very small print that they reserve the right to deliver flowers early at busy times. This was not what you expect when you order, using a Mother's Day delivery advert. I am very very disappointed with Prestige Flowers and will not be using them again, as I simply do not want flowers delivery on the wrong day and of extremely poor quality.

Ist time ordering flowers online and I chose this lot big mistake I ordered flowers and a balloon for my sisters 60th birthday I clicked on the age button for her 60 and placed my order when the email came through I noticed it said 18 and to contact customer services if all was not right I used we chat and explained the mistake but nearly fell over when the girl told me that there was some confusion but it could not be changed this has to be a joke but nope they will send her flowers and an 18 balloon so be warned do not go near this scam company oh and you cant cancel either disgusting company ever

Ordered next day delivery for my grieving aunt. Paid almost £6 delivery charge. Flowers arrived a day LATE and NOTHING LIKE THE PICTURE! Emailed prestige and to date (week later almost) and still no response from them. My aunt sent me a pic a couple days ago and flowers are dead alreadySTILL NO REPLY from Prestige! Disgusted with this company. Embarrassing that my aunt had to contact me and tell me the flowers were dead. She's a retired florist and knows how to care for her flowers. As if she doesn't have enough going on after my uncle dying she has to contact me with this! STAY CLEAR! Contact the local florists instead. KEEP BUSINESS LOCAL

I ordered flowers to cheer my mum up as today is the first anniversary of my grandads death. The flowers were estimated to arrive at around 11/12. They arrived at almost 7pm. I payed for a medium bouquet, god knows how small the small bouquet would have been. 6 flowers arrived, looking nothing like what is advertised. I should have just payed for a 5 pound bunch from tesco as they would have been nicer than these. Abselutley appauled, service and communication is beyond usless. I will be posting this review all over social media to make sure noone else recives such poor service from this buisness. Made a sad day even worse.

Ordered flowers for my mother for the anniversary of my dad's passing and 1 they never sent the correct size and 2 the flowers are as dull and drab as anything. My mother has better flowers in her garden. Customer service is one of the worst I have ever dealt with, thinking that offering me £5 plus a voucher to use in future is awful. The picture of what I should have received and what I actually received is from the difference of 1 out of 10 to 10 put of 10. They have seen this and quite frankly if they think the flowers are suitable then their standards are extremely low. If only I could post them on here to let you see how bad they are.

So far all they seem to do is pass email mails from one to another as I have had umpteen different people dealing with this, when asking for a number for the manager they refused and gave me the main customer service number.

I have truly never been so disappointed in the way this situation has been dealt with and they go on about 100% customer satisfaction, I guess it looks good but they have by no means tried to satisfy this customer.
Flowers are supposed to cheer people up but this company have do everything the polar opposite...

I have had an awful experience with Prestige Flowers.

Not only were the flowers sparce and looked nothing like the photo advertised, they got the order wrong, sending a smaller bouguet than ordered.

Then to add insult to injury they failed to address my first point several times and offered a refund of the value of the price differential - they alsooffered me a £5 voucher as a goodwill gesture - needless to say i have no use whatsoever for a voucher, which would force me to use them again - which i shall not.

The whole idea of sending abouguet is to please someone and feel pleasure in the giving.

The bouquet received did neither.

I will never use them again nor will i revommend them

Delayed shipping after website said the shipping date was available. Response from customer service was "it's in our terms and conditions that NI can take an extra day." Well then it should be programmed into your ordering system that NI does not have the shipping date available, instead of listing it as an available date even after the shipping address is provided. Every other flower ordering website has this feature available, but Prestige Flowers give you no notice unless reading through their novel of terms and conditions. Offered me a £15 voucher for missing my grandmother's 90th birthday, as if I will ever be purchasing anything from them again. Had they been transparent about their shipping time, rather than burying it in their terms and conditions, I would have purchased from someone else. But it seems that is their nefarious intention, to hide their shipping information until it is too late for you to purchase from someone else. I will never be using this company again. I order flowers for my grandmother every year for her birthday and have never had this problem. If the shipping date is not available other companies MAKE THAT CLEAR.

I ordered dozen red roses on behalf on an old gentleman for his wife for their 56th wedding anniversary.
The bouquet was delivered late afternoon by Royal mail. No option to change or choose the carrier as well as delivery time, so you just hope it will come on the day you ordered it to arrive.
The bouquet was a great disappointment - short stems with small heads, looked just like cheap supermarket flowers with added greenery tied into the slim bouquet. Nothing like "prestige" or even just an individual florist, and definitely not worth the price paid for it.
I let the customer service know that I am not happy with it, but their response was that they cannot refund, and their "Customer Satisfaction Guarantee" means that they will send me a new bouquet at no extra charge. I explained who the flowers were for and that they don't need another bunch, the answer was that they will give me free flowers on my next order. The question is - would I order from them again? There is obviously no high standards in either their product or their customer service, so my answer will be - NO.

I am absolutely disgusted with the flowers I received from Prestige Flowers! I ordered a large bouquet and received such a tiny bouquet absolutely nothing like the photo they advertise on their site! The flowers were also dying on arrival! I contacted them and informed them of how disappointed I was with the flowers they sent and they said "oh sorry we sent you a medium by accident we'll refund you £10" I told them the state and the size of the flowers I received was absolutely shocking and £10 won't cut it! I want my money back! They then informed me I could either have the £10 or another bouquet of flowers so again I informed them why would I want another small bouquet of your dying flowers?! They responded that that's all they could offer me so I told them they should be ashamed of themselves for advertising such beautiful flowers and then quite frankly sending crap! £80 worth of crap! DO NOT USE PRESTIGE FLOWERS THEY ARE CON ARTISTS!

Ordered a bouquet of flowers for a recent family bereavement to say i was embarassed by what they recieved is an understatement it was awful the roses werent fresh and there were barely any flowers your advertising is very misleading people are paying good money for your service and not recieving what they ordered very very disappointed had to apoligise to the person i sent the flowers too

If I could rate 0 stars I would.
Placed an order for next day delivery, website fully advertised 10pm cut off, order placed before 9pm
Confirmation email received to state order would be sent next day and tracking number would be provided on dispatch.
Next day (day1) no tracking provided and no response to email contact.
Day 2, live chat working and contact made to a very rude 'Jade' who had very little customer service. Explanation was cut off had been shortened because of valentines and despite the order not being honoured next day, they also hadn't arranged for the order to go out on day 2
Proceeded to chat with manager 'Michael' Michael had better customer service skills but contradicted Jade, stating delivery was not honoured due to covid (was not surprised covid excuse came out)
No Explanation why order wasn't sent for delivery day 2, and no compensation offered. Full refund offered and excepted, we'll wait to see if it arrives!