Prestige Flowers

Ordered a bouquet of flowers for a recent family bereavement to say i was embarassed by what they recieved is an understatement it was awful the roses werent fresh and there were barely any flowers your advertising is very misleading people are paying good money for your service and not recieving what they ordered very very disappointed had to apoligise to the person i sent the flowers too

If I could rate 0 stars I would.
Placed an order for next day delivery, website fully advertised 10pm cut off, order placed before 9pm
Confirmation email received to state order would be sent next day and tracking number would be provided on dispatch.
Next day (day1) no tracking provided and no response to email contact.
Day 2, live chat working and contact made to a very rude 'Jade' who had very little customer service. Explanation was cut off had been shortened because of valentines and despite the order not being honoured next day, they also hadn't arranged for the order to go out on day 2
Proceeded to chat with manager 'Michael' Michael had better customer service skills but contradicted Jade, stating delivery was not honoured due to covid (was not surprised covid excuse came out)
No Explanation why order wasn't sent for delivery day 2, and no compensation offered. Full refund offered and excepted, we'll wait to see if it arrives!

My niece in Australia ordered me some flowers for Christmas to be delivered on 24th December they arrived on the 30th they were half dead I've tried to email them the 2 email address I sent emails to bounced back to me saying unavailable address went on live chat asked for an email address the reply was I do not understand your question so look there so I kept looking on website until I found pissed off customer service so I emailed them and received a reply saying they will get back to me in 7 days so now I'm waiting

Absolutely disgusted with the flowers I ordered from here.

The flowers I ordered were "Rome" a sized large and costing around £60. However, what I received, was 5 roses and some pokey white flowers added to it along with some leaves, it looked like I had picked them up off the side of the road. All the roses were brown, most of them damaged, the leaves were already drooping and falling off, and the other small flowers were also dead and rotting around the leaves. To add insult to injury, these flowers were for my mums 50th Birthday, and a real shame to have these flowers received for a special occasion.

After going back and forth with customer service and even the manager, I got back not even half of a refund and a £15 voucher, which I certainly wont be getting any flowers with.
The manager even stated in her email that the flowers will bloom after a few days and look like what they do in the picture on the website. 3 Days after receiving the flowers, they're dying, falling off, drooping and even smaller than how they looked originally.

Please, please don't buy off online flower company's as they just take your money and think they can get away with sending off substandard flowers.

Tried this company for the first time. Amazingly poor experience and service!
(1)They delivered the Valentine's Day special flowers I had ordered one day early on Sunday 13th Feb! (2)My girlfriend was not home so they left it on her front doorstep. (3)To make things even worse it was RAINING so it was all soaked! I emailed to ask for some help or an explanation and they got very defensive and made up a load of excuses and offered no productive help at all.(offered me a £10 off my next order coupon. Which is just insulting considering i ordered their GRAND GESTURE flowers package and spent a total of £180! Why would i ever want to place another order?!) Emails were with someone called Hibar-noor who was very unhelpful! Ridiculous and unacceptable service after spending £180 i just could not believe it! Now has stopped responding to my emails. Absolutely do not recommend and would 100% warn to avoid them at all costs as there are many other shops/websites that have quality flowers and a quality service!

Placed an order for flowers to be delivered for a 40th birthday. Received a message the day before they were supposed to be delivered saying the flowers were on their way. Went into a bit of a flap and waited until after 9am and attempted to phone them. Kept getting told to press 2 for customer service then nothing happened. Next tried live chat which is anything but live - my message was ignored. Next I tried email which eventually got a response. I was informed that certain parts of the UK have to be sent a day early to ensure delivery. We are in CENTRAL SCOTLAND easily accessible not the highlands where I can imagine some areas are difficult to reach. They offered us £5 of our next order WOW as if we would use this unreliable bunch again.
I have never had this problem before despite placing many flower orders over the years. We run a business and always organise flowers for our staffs big birthdays but we will not be using a company who cant guarantee a specific date for delivery. Competition in the flower delivery sector is intense so their loss will be someone elses gain. Very disappointing.

Ordered the purple 'Fusion" bouquet for our daughter in-laws birthday in plenty of time to be delivered to Holland with date given as Friday 9th February. Flowers eventually arrived on Monday 12th February and was not the "Fusion" bouquet ordered but the cheaper "Carmen" bouquet which consisted of pink, red and yellow flowers - polar opposite of what was ordered.
Prestige have a 100% satisfaction guarantee or your money back but have said that this only applies to the UK, not International, so it is just tough luck that we missed her Birthday and the flowers were cheaper, inferior and incorrect.
To sum up, if you want the wrong flowers delivered on the wrong date, go ahead and order with Prestige Flowers - YOU HAVE BEEN WARNED!

I ordered a bouquet of flowers to be delivered on a specific date for a specific occasion, paying £19.99 for the flowers and an additional £5 for delivery. The flowers did not arrive on the date I had paid for, but the delivery company did not contact me to say this - I had to contact the receiver to see if she had received the flowers, then track the flowers down myself. The delivery company, who were unapologetic, then told me I would have to contact them, at my own expense to direct them. When the flowers had still not arrive eight days later, I requested a refund from Prestige flowers as I did not want ten day old flowers being delivered. Prestige told me they could not offer a refund, but sent their 'apologies'. After much emailing back and forth, they informed me 'as a goodwill gesture' they would arrange for the flowers that I had already paid for to be re-delivered. When I informed them that this was unacceptable they eventually agreed to upgrade the bouquet. However, when the bouquet arrived, ten days after the original delivery date, they had started to go brown and were clearly not an upgrade. Very poor customer service and over priced products, will not use again.

DO NOT DO ANY BUSINESS WITH THEM, THEY ARE A SCAM! I ordered flowers for my daughter's birthday to be delived on November 27. They failed the delivery on that day and they did not deliver on November 28 either. In the beginning the customer service was nice, then they lied to me that the delivery company could not find the address. I sent them the screen shot from the Royal Mail website to show that the address was correct and easy to find. In response they told me that the delivery would take place on November 28, which never happened. After I requested a full refund, they stopped any communication with me.

I recieved my surprise flowers from my hubby this morning for our wedding anniversary, I was truly shocked I have seen better in the petrol station! So disappointed

I ordered some flowers and due to unforeseen circumstances I needed to change the delivery address. I contacted customer services over 24 hours ahead of the shipping date, but was told the delivery tickets had been printed so they couldn't change the address. I accepted this, but asked that they delay the delivery for 3 days until my mum would be home again as due to the family emergency she had been called away. The customer service advisor indicated this would be possible and said she had emailed the warehouse. When she had still not heard back from the warehouse after 2 ours, she said she would email me, as I live in Australia and needed to go to bed. In the morning I had not received an email, I then received notification that the flowers had been delivered, despite me being very clear that no one would be there.

I was very disappointed with the service and contacted customer services again. They said flowers unlike other commodities cannot be refunded or returned. They blamed an external courier company, although I pointed out that I had asked to change the date way before the courier company would have been involved. I found the customer services very disappointing, they are happy to take your money but could not have cared less that no one would be there to receive the flowers. I'd recommend going with a company who you can rely on if needed.

I ordered flowers for my stepmother's birthday. Obviously her birthday is only one day per year, so it is important they arrive on that day. The Prestige Flowers website says 'Next Day Delivery', and when you checkout you choose the day you would like flowers to be delivered. What it should say is 'Next Day Delivery, But if you check our T&C's, this might not happen but that is OK with us, and there is nothing you can do about it.

The flowers did not arrive Next day, but that is down to Royal Mail. What bothered me is the attitude in Customer Service at Prestige Flowers, who could not care less. Royal Mail offer a guaranteed Next day service, but Prestige choose not to do that, they choose the possibly next day service, and if Royal Mail deliver in 48 hours instead of 24, then Prestige is happy with that.

The flowers arrived after 48 hours, and after so long in transit, not only were they late, they were wilted and brown. I reported this day after delivery, but they simply referred to T&C's and ignored my complaint.
I reported again on the 3rd day, again they denied anything was wrong.
On the 4th day I said again that the flowers were brown and wilted, and the response was that it is too late to complain now as it is more than 3 days after delivery.
The service is scandalous. I reported one day after delivery, but they ignore you for a few days until they make sure it is too late.
I care less about the money paid to them than I care about missing my stepmother's birthday, and then disappointing further with substandard flowers, and all I have asked for is an apology, but they will not apologise for the let down and disappointment.
They offered me £10 off my next order, but there will be no next order.

I ordered flowers for someone who was extremely unwell and had only days left, so it was really important to get good flowers sent to them, within 1 hour of placing my order around 9pm I sent an email asking if they could be shipped 1 day late OR at least delivered to the neighbour, and explained why and that it was for someone battling a sever illness, I received a response back quite quickly and was shocked that they were unable to do anything as they had already 'printed the label' so basically despite the flowers not being made yet or picked up by the courier they refused to help as it is too much inconvenience to reprint a label?!

When the flowers did finally arrive, which I now know seems to happen to a few people, I ordered the larger bouquet and the flowers looked like a cheaper lower quality version then the photo on the website, with a lot less flowers! It literally looked like the kind of flowers you would pick up from a petrol station but for 5x the price, again considering their lack of help and then having sub standard flowers being sent, I personally feel this company is only interested in making as much profit as they can and nothing else, would strongly recommend to think twice before ever buying from them!

Don't waste your money on this company. It's only a cash grab and takes no responsibility. When they take your money, they say nothing is guaranteed.
Don't waste your money with them.